Velvet CaviarReviews of velvetcaviar.com

The phone cases, ring attachments and batteries are good, but the phone charms, non-chain straps, and camera lens protectors are terrible quality. More upsettingly, they censor the reviews on their site to only include 5 star reviews, so there's no way to authentically judge which products are good and which aren't worth the bloated price. They're a site with so much quality fluctuation that the reviews are important. I will never be buying from them again so long as they continue censoring honest and fair reviews.

I bought a phone case and charm thing from them. The case is great but the charm fell apart immediately. But very quickly and easily they gave me a gift card/ credit that I can easily use on a phone case. I would've preferred a refund so that I can buy a phone charm somewhere else but a credit works since I like the cases.

Ordered for the second time, both took over a month to ship. They straight up lie on the website and give no F’s about it.

I have been going rounds with “customer service” since November 26th. They keep giving me the same scripted replies. I have had a case and grip for barely over a month when the grip fell to pieces in my hand and crashed my phone to a stone table cracking the screen protector. The case did not protect the phone. The grip literally fell apart with simply normal use. I requested a refund of the grip. 10+ emails later we have come full circle to the first scripted reply I got offering a replacement. Why would I want to put another grip on that case? So it can disintegrate again and break my phone? I simple want the faulty product refunded and it is just not something they want to do. So their guarantee is a lie, the case is flimsy, and the grips are trash. I never had this problem with Casify and will be getting a new case and grip from them. Don’t bother with this company. They lie about guaranteeing their products, their customer service is terrible- email only and it takes them days to get back- and the product is over priced for the cheap way it’s made. I would share pics of the grip to show how it’s so cheaply made but I don’t see an option for that.

I would give 0 stars if I could. Customer service is absolutely awful and takes forever to reply. They sent me TWO broken magsafe ring grips and then refused to replace it again after the second time. They thought giving me $25 credit would just be okay but I refuse to pay shipping again when I don't even want to order from here again!!!! Why would I want a $25 credit to order the same exact thing that's come broken twice. I just want my money back for my entire order and they refuse to see how this is so wrong on their part. This company does not stand by their products and the products absolutely SUCK.

I ordered on Wednesday and had my items on Saturday. They are high quality and work well for what I needed.

took them 2 weeks to ship it which i thought was already frustrating enough but then i see that it’s been wrongly delivered to some place in salt lake city america when the shipping address said AUSTRALIA? i sent them 2 emails about it and almost a week later i finally received a reply where they told me there’s a “recent shipping restriction to australia” ???? which honestly sounds like bullsh!t to me bc i’ve ordered stuff from other overseas companies lately and have received them without any problem. the customer service person told me they’re processing a re-shipment but i’m not holding my breath. (if there’s an apparent restriction how the hell is it gonna be different from the first time?) i’m probably just gonna contact paypal to hopefully get my money back. i ordered from them once before a few years ago and everything went smoothly so idk if this lack of competency is new or if i was just lucky the first time but its insane coming from a company this large/popular.

I would give 0 stars if I could. I ordered on September 2nd to Germany. The ordered got delivered to the wrong places somewhere in Salt Lake City USA on September 16th. Not Germany. Since then I wrote emails to them where they needed to investigate and they can't do anything before then. They offered a refund and I told them several times I want my money back. I didn’t get any replies back. Now they have simply sent the package off again. I opened a case via PayPal. That’s not the way a customer should be treated.