Velvet CaviarReviews of velvetcaviar.com

I love 💗 cases for sure but I think it’s kind of rude to charge money for returns. Js

I have probably ordered from your company a dozen times or more and have only returned one case but it cost $12 to return the case which I think is absolutely absurd. However they are very responsive anytime I email with questions. I do have one zebra case I am starting to get disappointed with. It has a brown ring around it and it would probably be too much trouble to return and also too late to return also. It would also probably cost a lot.

While I love the cases from this store, the screen protector are horrible. Despite my phone being brand new, and cleaning as instructed, the glass cover doesn't sit flush on the edges of the phone. I would highly recommend looking elsewhere for a good screen protector.

I placed an order for 4 items on Dec 6, 2025. I got the email that my order had been shipped on the 10th. The package arrived in my country, Finland, on the 22nd so pretty quickly! I got a notification from my post office the next day saying that I need to clear it through customs. I tried to do it but it asked me to fill an IOSS number. Google told me this 12-digit number is usually found on the company’s order confirmation email. There was none. I tried googling it but found nothing. I then emailed Velvet Caviar to provide the number to me. Back and forth we emailed and I waited. I had 20 days to clear the parcel through customs from the day it had arrived (they knew this). VC’s response to me was that they need to forward the issue to their specialist team. I emailed them again Fri 9, 2026 to remind them the deadline for clearing the parcel through customs was next Monday, Jan 12. I waited till that day for their email. Nothing. I decided to fill out the form again without the IOSS number since it wasn’t mandatory. But guess what — more obsticles! The customs (Finnish Tulli) website was under maintenance and I couldn’t fill the form. It said I had to wait till the next day. Next day came and they continued the maintenance even further, till Jan 14! At this point I started to lose all hope that I’d ever receive my package. Normally, when you miss the deadline they return the parcel to the sender. Through Mon-Tue I called both Posti’s (Finnish post office) and Tulli’s customer service 2-3 times. The happy end result on Jan 13 was that we filled out a separate form (made for businesses) together with a lady from Tulli… on the phone… while I was at work. Btw, she told me that companies usually don’t share the IOSS number so it’s best to clear the parcel through customs without it and thus, pay the VAT again, and then afterwards ask for a reimbursement from the sender. So that’s what I did. Luckily, VC apologized for the inconvenience on their part and reimbursed the VAT that I payed twice (first when ordering and second when doing the customs). I just wish VC had told me straight from the beginning they don’t have an IOSS number or they don’t want to tell me it. They never told me the reason why I never got it from them. 4 stars for beautiful, sturdy products, but one star off because of inconsistent customer service.

EDIT: Velvet Caviar replied, and the customer service was much better this time. They are forwarding the problems to the design team, and gave me store credit for accessories. Thank you for improving! The cases are pretty, if you can get past their name on the side and the raised up logo on the back. I ordered cases for myself and 2 others. All of our screen protectors keep getting cracked, so I feel like these cases aren’t as protective as they claim. Cheaper cases have worked better. The order took longer to ship than the website stated, customer service just gave excuses for it. I wish I could return them but it’s been too long.

Very nice case! I wish I could have gotten the matching magnetic ring - there is a long wait for it (and I mistakenly purchased the heart-shaped one that is not magnetic (boooo). WHY NOT LIST IT and just show it is on backorder? Anyway, even though the photo attached and on the website are nice, they don't compare to the in-person look. . . it's a quality product. Thick sides, so if I drop it, I think my phone is protected. I like bronzes and golds, and this has a rose-gold shine. I will definitely be able to find my phone in the big dark hole known as "my purse!" LOL It does make my "pro max" larger than my car charger, so if I need that charger, I must take the case off. I'll take that over contact protection from drops, though. Now PLEASE give me the same discount for the Magnetic Ring whenever it gets in stock!!!! I would have purchased at the same time! I am one of those shoppers that wants 'all the things' at once - not piecemealed here and there. (that's why 4 stars instead of 5) I am annoyed about only ONE thing (so far)... they should list the matching magnetic ring with the accessories listed on the case page, and just mark it as out of stock. I purchased the wrong grip ring because of this, because I assumed the grip ring was just a large heart instead of a ring. Waste of money. Grrrrr....

Probably my favorite cases for my devices they have so many options and they come rather quickly the quality is fantastic.

I have ordered from Velvet Cavier before with no issues. The case is high quality and I was impressed. I decided to purchase another case. When ordering I thought I clicked iPhone 16 Pro however as soon as I received my confirmation I saw I must have clicked iPhone 16 Pro Max! Within 5 minutes I tried to edit my order but there wasn’t an option to allow me to do that. Couldn’t find a phone number to call them but only an email. I emailed them immediately to see if could change the order to the correct size. The email was answered by Sarah, AI Agent. She wrote “once an order is processed changes cannot be made”. How incompetent and inconvenient! How in the world could it be processed in 5 or 10 minutes!! I was given a “returns portal”. My order number couldn’t even be found yet! It seems I have no choice but to wait till the order is processed and delivered and then do a return or an exchange. How incompetent and inconvenient! Update as of 2/24/2025 After some emails back and forth with customer service my problem was resolved. I was directed to refuse delivery of package or return the unopened package back to the post office which I did the latter. Once Velvet Caviar received the package I emailed them back that could now send out the correct size iPhone case. They did at no extra cost. All is corrected and the case is beautiful and the correct one! Word of caution: PLEASE make sure you have the correct size iPhone case BEFORE you hit submit!!