Velvet CaviarReviews of velvetcaviar.com

I have been ordering from this brand for seven years now, I think. And in the beginning, I didn’t have any issues, but I had an order problem three years ago that they never responded to. And recently I placed an order hoping that any of their customer service issues would be resolved by now, but unfortunately, it’s been a month and I have received no update at all on my order. And despite reaching out to their customer service multiple times via the form on their website and on Instagram, I have received no response.

I ordered two iPhone 18 Pro phone cases. I still have not received any updates on the delivery dates and/or a tracking number. I ordered these cases on September 24, 2026. I have also sent an e-mail to the company. Don’t advertise information if you are unable to provide an update and/or tracking number. I gave your company a chance because I liked the designs of the cellphone cases. If the delivery date is delayed due to unforeseen circumstances then as a company inform the consumer via e-mail. Who knows when I will receive my items and/or if I will get a response from this company. At this point, I want my money back and I would rather purchase other cellphone cases from other companies.

first time order, cases are great. fast shipping. 2nd time order, they just GHOSTED me, NO tracking, NO updates, charged my card. I've reached out on their INSTA, customer service emails, nothing. It's been over 7 TOTAL days since i've placed the order. Nothing. i would not recommend again if this is how they treat ongoing customers

I love Velvet Caviar cases and have quite a few in different colours. They’re stylish, well made, and I’m generally a big fan. However, I’m really disappointed that the company advertises and provides influencers with versions that aren’t actually available to buy. In particular, I love the open camera options shown in the Cashmere Taupe and Sand Stone styles on social media, but when I contacted VC, I was simply told for 6 months they aren’t available yet and to “keep an eye out.” It’s frustrating to see designs being promoted that customers can’t purchase, especially if you don’t like the closed camera cover style. I really hope they make these options available, as I would happily buy a few of them.

My first order didn't arrive, I was told it was likely stolen but I believe my order was never sent. They gave me enough store credit to make another order, which arrived. Unfortunately the case is incredibly tight and doesn't seem to fit my phone properly, the buttons don't react when pressed or misfire on accident. The plastic also feels a bit cheap, so I'm worried of the longevity. The magnets seem good as well as the wallet. The customer service was good when I contacted them for my missing order.

Worst phone cases ever I dropped my phone from less than a foot out of my shirt onto the floor and the entire back of my phone, including around the camera lenses shattered I have a velvet caviar case with the leash and magna wallet on the back the entire back of my phone is destroyed from just one drop. complete waste of over $100 for the entire set because the cases dose nothing to protect the phone. It also makes the phone heavier and the iPhone 16 Pro. Max is already heavy as it is. The only thing velvet caviar cases are good for is making your phone look pretty. I would not recommend these cases if you’re a mom with children, you’re a teenager or a young adult who moves around a lot or you drop things often, the case will not protect your phone. And it’s not obvious when the back of the phone gets broken. So when you go to take the case off, like to clean your phone or something, you just end up getting rained on with tiny shards of glass. The only indication I had that something was wrong was because the glass was broken around the camera lenses. Also if you’re holding the phone and you almost drop it and try to catch it by the leash, the leash just ripped out of where the charger port is and then the phone falls harder. Just get a better phone case it’s really not worth the money.

I placed my order 1 month ago. I can't say anything about the quality, because I still haven't received my case. It took at least 2 weeks for my order to ship, and now over 2 weeks to even arrive. They can't control overseas shipping but the packing and sending is totally on them.

Unfortunately due to an error that wasn’t my fault, my address got entered incorrectly when I used apple pay to pay for the order even though I had written the correct shipping address in the form. I submitted a message immediately to customer service to help fix an address change but they still shipped out the order regardless and they had me deal with USPS about the package and didn’t offer any other solutions such as sending another package or refund. they even said I would have to pay the shipping fee if the package needed to be resent even tho the shipping was covered already from the order. It was a stressful experience and felt no empathy from the service which is disappointing since i love their products. customer service can be a bit slow….