Vector Security Reviews | Read Customer Reviews of vectorsecurity.com

Vector SecurityReviews of vectorsecurity.com

3.7575 reviews
Home Improvements
2000 Ericsson Drive, Warrendale, Pennsylvania

Call Directions Website

Vector Security

About Vector Security

Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.

Vector Security (vectorsecurity.com) has 575 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: vectorsecurity.com
Website: vectorsecurity.com
Category: Home Improvements
Location: Warrendale, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Home Improvements, Pennsylvania

Vector Security reviews

575 approved reviews, newest moderated first

BRUCE M.
Sep 6, 2016
Secure with Vector
Vector Security does a great job in responding to alarms. I appreciate an email each time the system is armed or disarmed.
Report
Aaron K.
Sep 6, 2016
Service is still not working
DVR is still not working after 6 months
Response from Vector SecuritySep 7, 2016
Hi Aaron, Thank you for your feedback. We understand someone has been in touch with you to resolve this issue. Please let us know if you need anything further.
Report
BERLEY R.
Sep 6, 2016
17 Years
I've been with Vector for over 17 years, I say they have always provided excellent service and low payments.
Report
Arthur F.
Sep 6, 2016
Excellence
Always there. Whether an emergency or a call to the office. They really care
Report
BRUCE & GLORIA W.
Sep 6, 2016
Great Security System
The system is very easy to operate I love the mobile app that permit me to remotely access the system.
Report
PS
Sep 6, 2016
Very bad experience
After paying for the service for more than 4 years we discovered that the system was not being monitored. We tried may times to contact the company for assistance in getting the services we were paying for. The best decision we made was to drop Vector and purchase Simply Safe. Better equipment, better price, great service, and no contract. Vector Security needs to fail and close the doors. They are not an honest business.
Response from Vector SecuritySep 7, 2016
Hello PS, Thank you for your feedback. We have forwarded your comments to your local branch for follow up.
Report
BRUCE S.
Sep 6, 2016
Vector Security
Vector does an excellent job of monitoring our home's security, from the alarm system to testing to maintenance.
Report
ARTHUR MEYER AND BARBARA M.
Sep 6, 2016
IMPOSSIBLE TO REACH ON THE PHONE!!!!!
VECTOR SECURITY IS EXTREMELY DIFFICULT TO REACH ON THE PHONE. IT'S FRUSTRATING AND UPSETTING TO NEVER BE ABLE TO CONTACT ANYONE, ESPECIALLY IN THE REPAIR DEPARTMENT. WHEN I FINALLY DID REACH SOMEONE, THE WORKERS WERE EFFICIENT AND COURTEOUS AND WERE ABLE TO FIX THE PROBLEMS EASILY. HOWEVER THE PHONE EXPERIENCE IS A NIGHTMARE AND I HAVE WAITED ON THE PHONE AT TIMES FOR 15 MINUTES. THIS NEEDS TO BE ADDRESSED.
Response from Vector SecuritySep 7, 2016
Hello Arthur and Barbara, Thank you for your feedback. Although we try to staff accordingly, we're sorry about the hold times you have experienced. We have forwarded your comments to your local branch for follow up. Have a great day!
Report