Vector SecurityReviews of vectorsecurity.com

I absolutely NEVER, EVER worry about the security of my home whether I am there or not. Vector is ALWAYS on top of the security for me and my home. I accidentally entered the incorrect code (which I did one time after entering my home) and was called to find out why the alarm went off. Vector did not chide me my mistake and expressed their sentiments that they were happy it was not an emergency. Whenever I had a problem not understanding something, very patiently, I was walked through the instructions and was asked if I understood and if there was something else they could do for me. I am VERY PLEASED with Vector Security - thinking about moving? Not if I can't take Vector with me.

I was a young 1st time home buyer and they approached me about a system. I wanted it for fire (I have a dog at home during the day) more than anything. Got it installed simple, painless. Sold the house 3 years and 2 months after that. Went to cancel it, couldn't. Since "I" had a 3rd party install it the contract was auto 5 years!! "I" did not have a 3rd party install VECTOR did. Sneaky #1. So I had to take it with me. I was told it would not extend my contract past the 5 years it was set to end at. Lived in that rental house 7 months until our house was ready. Moved into our new house. Had roughly 1+ year left on the original 5 year contract. Went to move into new home....auto 3 year extension for moving 2x's in less than 1 year. Sneaky #2. A representative shows up at my door 3 months later to "Calm me down" tries to GIVE ME free upgrade items and says he will reduce my bill. I don't trust Vector get out of my house (in a nice way). Find out later if I accepted the upgrade auto 3 year contract renewal from install. SNEAKY #3. I have my calendar marked for 2 months prior to my contract end date and I will send in 3 cancellation letters just to make sure they can't say they did not get them. SHADY BUSINESS PRACTICES.

We have had Vector for three years at present. This is our second system, and it protects our new home. Prior to that, at the old address we had ADT. We feel more secure now as this system was installed as the home was being built. So every window and door is under Vector's watchful eye. Unlike ADT which covered just the doors. So when you hear the commercials, remember, you do have choices. Our's is Vector.

We are extremely happy with our service from Vector Security. We now have a new upgraded system with the ability to use all activities with our smartphone. Individuals putting in the new system walked us through the system and were extremely helpful regarding providing details of the service.

Top notch people and knowledgeable support. Online website could stand to be streamlined. Now, it has several steps to accomplish simple "Bill Pay" operation.

We used vector security for our home for a little over a year before we moved to a new house with a different security system. I wrote in as requested to cancel my service when we moved to a new house. Abiding by the statement in the signed contract that says "either of us can cancel in writing at least 30 days before the end of the initial term or any renewal contract." I had to follow up with them multiple times to confirm receipt of my cancellation, they told me everything would be cancelled and then I received bills requiring me to pay through March of 2017. They provided no logical explanation for why I had to pay through March 2017 other than we signed a contract. I read them section 3 of their own contract along with my contract lawyer and they never provided me an explanation other than if i don't pay it it will be sent to collections. I received no breakdown of costs, no explanation, horrible customer service and on top of it all they were rude, inconsiderate, and passive aggressive. I will never use Vector security again and i will recommend to anyone I know to use any security monitoring company other than vector security.

We are very satisfied with the service Vector Security provides. They call us when they see an alarm and assist us in solving the problem - normally a battery or accidental door opening when the alarm is set. They are very prompt in call us or our contact numbers when an alarm sounds and no one is at home. We would recommend them to any of our friends and neighbors.

The team out of the Milford,De. office are the best in the business bar none. They show up on time and if delayed, call to inform me. The business office was tops when it was operated out of Milford but since it has moved to Baltimore it needs a lot of work. The people there don't know the customers and act as if they could not care less about it. I repeat that the service team out of Milford is the best and I match them up against techs from Brinks and ADP.