Vault InsuranceVault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
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Excellent
Insurance · Jacksonville, Florida
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Insurance · MIAMI, Florida
Excellent
435 approved reviews, newest moderated first
Andrew S.
Great communications, 100% satisfied with process and result.
Response from Vault InsuranceNov 22, 2021
We appreciate you taking the time to share feedback on your positive experience, Andrew. Communication with our customers is so important, and we are thrilled to hear your interactions with Vault were great!
kjeanie
I love working with Vault. My marketing rep Renee is always so responsive and someone that I really enjoy working with. Lance my underwriter is very quick to email me back the quotes and does a great job responding back to my questions in a timely manner. Great team you have at Vault!
Response from Vault InsuranceSep 7, 2021
Thank you for taking the time to share feedback on your positive experience with Vault. We are so glad to hear that you enjoy working with both Renee and Lance! At Vault, we strive to service our agents in the most efficient and helpful ways possible. We feel fortunate for agents like you!
Tim G.
We love you guys! Thank you for the amazing service!
Response from Vault InsuranceSep 2, 2021
Tim, thank you for taking the time to share your positive feedback! We are glad to hear that your experience has been so positive and look forward to continuing to work with you.
Dina S.
The people at Vault are fantastic! My one criticism is there is no wildfire defense services available in CA. Also would like to see some more CA options for excess and other lines of business. :-)
Response from Vault InsuranceSep 9, 2021
Thank you so much for taking the time to share your feedback, Dina. We are glad that you have had positive interactions with the people at Vault! Regarding wildfire defense services, we are under discussions to add this type of service and are also exploring multiple different wildfire protection options! We hope to have viable solutions for Vault insureds in the near future and will certainly let you know once we do. We appreciate your thoughtful feedback!
Sully H.
very helpful and super upbeat friendly person - definitely the type of person you want on the phones!
Response from Vault InsuranceSep 2, 2021
Thank you for sharing your feedback, Sully. At Vault, we pride ourselves in positive communication with our agents and are so happy to hear that you've had great interactions over the phone. We feel fortunate to be servicing agents like you!
Ryan
The underwriters are very helpful, quick, and attentive. The website quoting platform is clean, simple and intuitive to use. If you have a lot of tabs open it may run a little slow, but overall great service.
Response from Vault InsuranceAug 20, 2021
Thank you for taking the time to provide your feedback, Ryan. At Vault, we strive to find innovative ways to make the system simple to use for agents and are glad to hear you have had a positive experience. In addition, we are so happy that your relationship with the underwriters has been so great. We feel fortunate to work with agents like you!
Cooper
Excellent company to deal with..from underwiring to claims!
Response from Vault InsuranceAug 9, 2021
Cooper, thank you for sharing your positive experience with Vault. We are so glad that your communication with us has been pleasant and look forward to continuing to work with you!
Johnson
Vault has been a particularly great new partnership for our agency! I really appreciate the hard-working underwriting department and marketing department. It’s nice to do business with companies that seem to want to grow their book with you.
Response from Vault InsuranceAug 6, 2021
Thank you for sharing your feedback, Johnson. At Vault, we work hard to provide our agents with the necessary resources and are happy to hear that your experiences with our underwriting and marketing departments have been so positive. We feel lucky to be working with agents like you!