VASA FitnessReviews of vasafitness.com

I was a paying member who invested hundreds of dollars for a premium membership and training at this VASA location. What I experienced was unprofessional and deeply upsetting. One evening I asked a front-desk employee for assistance. Instead of helping, he refused to leave the desk while chatting with his friends. When I calmly said I would report this to the general manager, he responded with profanity, saying he didn’t care. Two other employees were present and heard it. That moment was humiliating and completely against the gym’s conduct policy. After I reported the incident, the situation only got worse. The same employee and several of his friends—both staff and regular gym members—began staring and whispering whenever I entered, creating a hostile and intimidating environment. It reached the point where I no longer felt comfortable working out. Management initially sounded polite but later dismissed my concerns. I even spoke by phone with someone presented as a higher-level manager or corporate contact, who told me not to come back and offered no fair explanation. Shortly afterward, my membership was revoked without cause. This entire experience made me feel targeted and disrespected, even on racial grounds. It violates VASA’s own written policies that prohibit harassment, threats, and foul language. Those policies must apply to everyone—including staff. I am sharing this so corporate leadership and the CEO are aware of what happens inside their clubs when no one is watching. Members deserve safety, fairness, and accountability, not intimidation. This incident happened at a VASA Fitness location in west valley city - 3420 s 5600 w- 84120

I belonged to the location in Colorado Springs, on Nevada st. I was a member for over a year until I had to move out of state for work. I told an associate at the gym and they said not a problem they will cancel my membership. Fast forward a year later and they’ve been charging me EVERY MONTH AND STILL REFUSE TO CANCEL MY MEMBERSHIP. I don’t even want a refund, I just want it cancelled. Rachel Zendesk is the “customer support” agent refusing to help. Even after multiple attempts to email customer support they still refuse to cancel my membership. I’ve called my bank to stop allowing drafts. I will never sign up with a Vasa Fitness ever again.

Joined VASA for a month — machines kept breaking, the place felt stuck in 2005, and cleanliness wasn’t great. When I canceled, they hit me with an “annual maintenance” fee and another month of charges. My $60 gym trial turned into $129 to leave. Guess the only thing getting a real workout here is their billing department.

I should have read reviews here before ever signing up with Vasa. Deductions and surcharges without any invoicing or notification. Do no sign an ACH contract with these guys or they will use your bank account as if it was their ATM and then customer service will say too bad so sad, it is your responsibility to review the contract.

This membership was for my Grandson that is autistic. After repeated cancellations for personal trainer and finally a no-show without notice, then found out the trainer was no longer working for VASA, we tried to cancel the membership. They have a "customer loyalty" number they give you to cancel but only want to charge a fee to cancel and will not make adjustments for payments made where no services were received. Dustin the trainer manager hung up on me when I tried to explain the situation. If you are considering a membership you might want to go with another gym. They have no customer service when you are trying to cancel. Also went to the gym and they were even less help. Again only referring to the "customer loyalty" phone numnber which is nothing more than their billing company.

Vasa app is piss poor. Used it to get a membership and it registered me for the gym of its choice as it never gave me an option to choose one. Called customer service after my app showed the incorrect gym. They admitted they know this happens but I would still have to pay the $25 gym change fee. I disputed it and they said I can “wait until there’s no change fee or pay the change fee and switch gyms now. Absolutely a joke of a company and customer service. They also said the app has issues and we should apply to join online. However online it said to use the app.

Tried for a week to cancel my membership. when using the vasa app. I would go thru the process of entering all of my information and request cancellation but would always come to a reason why they could not cancel at his time. I had to use my pc to access the vasa site and use the chat feature to finally get membership cancelled. they still charged me for the next month and tried to charge me a cancellation fee. Do not, Do not, join vasa.

If I could give 0 stars I would. Recently I’ve been getting texts about past due payments on my old account, an account I cancelled months ago since I was moving out of the state. I was given a phone number to update my payment info to take care of the balance. I called the number and explained that I had cancelled months ago. The customer service agent was extremely rude and condescending. He said there was nothing they could do without “proof” of cancellation. I said that I went in person to cancel and that there must’ve been a mistake. He again was very rude and said he couldn’t do anything about it unless I paid the past due balance. Now they are expecting me to pay for a membership I haven’t been using for months and threatening to send my account to collections. Horrible customer service and horrible cancellation process. Go lift somewhere else.