VASA FitnessReviews of vasafitness.com

My experience with your customer support has been extremely disappointing. Responses take days, and every time I finally hear back, I’m asked the same basic questions about my contact information again. I have to repeat my request over and over. It is nearly impossible to reach anyone by phone. At the VASA fitness center, representatives give different information every time. When I came in person on January 29 to cancel Kid Care, I was told it was successfully canceled — but clearly it was not. I was still charged for February, even though my children no longer attend. All I needed was a simple Kid Care cancellation — and since I was charged anyway, I am requesting a refund. This has been a terrible experience and shows a complete lack of respect for customers.

This might be one of the worst companies I have ever given my business to. I never write reviews, EVER! This might be the first review of a company I have ever written actually and god is it warranted. No customer consideration whatsoever. They charge you to cancel. When you try to cancel on the app (that you’re signed into), it sends you to a page where you have to look up your account (from the app you’re signed into). Once you do that for no reason, then it tells you that you can’t cancel your membership and that you need to contact an employee to do so. DO NOT go to this gym. Trust me, It is way overpriced for so few amenities. They trap you into giving them 25 dollars after you sign up WHEN you decide to cancel because VASA inevitably didn’t live up to the hype. If I could I would give it negative stars. 💩

I have not been able to cancel my membership. Customer service does not exist.

Absolute zero stars – this place is a frozen hellhole masquerading as a gym. Barely open for a pathetic couple of months, and they’ve already managed to screw up the basics: zero hot water in the locker rooms, forcing everyone to endure torturous ice-cold showers that leave you shivering and miserable. Management? What a joke – they’ve been fully aware of this disaster but couldn’t care less, blatantly ignoring the complaints and letting the problems fester like an open wound. It’s downright moronic, incompetent behavior from a so-called “team” that probably doesn’t even understand the first thing about running a facility. Avoid this dump at all costs unless you enjoy suffering in subzero conditions!

Extremely predatory hidden fees in their contract. I signed up for a 12 session engagement of personal training, and they failed to tell me that after the 12 sessions they will automatically subscribe you to a month to month at $280 a month, and require a 30 day cancellation of that unbeknownst subscription. They now want over $380 just to cancel for a gym I can't even use because of how busy they are.

My trainer, Michelle is a super nice and friendly person. As a coach she pushes me to work hard and keeps me accountable. In my 30 minute sessions with her, I sweat the most. I am always out of breath but that's only because of my top heaviness which we are working towards slimming down. Always happy to get there and train with her!!

Well, I’m not very just satisfied right now. On the way to the vasa. Gym is being ran on Federal the pool is had several problems very cold dirty. The outside of the gym is round pretty well and kept pretty clean but as far as the pool maintenance and keeping the water at 83° and has been broke for over three weeks this is in Denver Colorado 7353 federal Boulevard.

STAY AWAY FROM PERSONAL TRAINING The gym is nice and the people are nice. However, PT is where the company really screws you over. I've spent hours upon hours on hold trying to get through to a real person. I attempted email, text and call back features with no response. I canceled all PT for me and my daughter back in October. They canceled mine and canceled the auto renewal. However, they didn't cancel my daughter's and have charged me $450 since October and are charging me another $270 for a 30 day notice. Understand, this is not part of my initial contract. This is after I paid it in full and they auto renewed my daughter's portion. They will NOT refund my money. THEY RIPPED ME OFF!