VASA FitnessReviews of vasafitness.com

I participated in the VASA Personal Training program. The staff and my personal trainer were great. I truly enjoyed my time at VASA, learned a lot, and have a path to success on my fitness journey as a result. My issue was with the shady billing policies, communication over those policies, being put off to a 3rd party to handle billing issues (Paramount Acceptance), and the lack of willingness of that 3rd party to accept responsibility for mistakes and lack of communication on their end that led to significant additional billing that I did not budget for. The first rep I spoke with at Paramount Acceptance admitted during our conversations that she did not communicate the cancellation policy correctly and that it was her fault, but still refused to make it right. I have seen the same type of review repeated online, and I think that until VASA figures out another solution for their billing model, I will not return.

Misleading Billing and Hidden Fees I signed up for VASA on October 31, 2025, and was shocked to see I was charged $27.98 for the entire month of October, even though I only had service for one day. I was also charged for the month of December even when membership was cancelled on December 1st. On top of that, they billed me $55 for an annual fee, despite my membership lasting only from October 31 to November 1. They advertise “no sign-up fee”, but sneak in a $55 annual fee. When I asked to have it removed since I only had one month of service, they told me it was for all of 2025, which makes no sense given I joined at the end of the year. I understand paying for November and even a cancellation fee, but charging for a full month and a full year when I barely used the service is unacceptable. This feels misleading and greedy. If you’re considering joining VASA, be very careful about their billing policies—they do not prorate fees and will charge you for services you didn’t receive.

Gym was good, but I have been try for two months to cancel my membership. No way to cancel on my app, no way to cancel online. No rep called me back, no emails returned. I keep calling and emailing them but nothing.

Like anybody else it’s canceled their membership and has to wait a 30 day. Period. Is absolutely bull crap. Very much enjoyed using the gym, but when your finances gets bad and you can’t afford to stay anymore and they take 30 days to cancel never never never never go there again.

Terrible customer experience and zero service. Pool has been not working for 4 months. Everytime I ask, "we're waiting for corporate to send parts". I call corporate - a holding company that owns VASA, and they will only "pass along my complaint" No help, no details as to when the pool heater will work again. Quitting.

Terrible experience. I live in MKE and belong to Planet Fitness which is fine for light days but go to VASA in Racine, WI for heavy workout days. Expanded my VASA membership to go to the newer New Berlin location only to be supremely disappointed. Not only do they have less weight equipment but it is old, rusty and had torn seats for a newer gym? Maybe they spent all their money on a pool that almost no one uses. Very sad. I'll be cancelling my broadened membership as the New Berlin location is pathetic.

Broken equipment, hidden charges, rude ass managers they help their coward DMs hide. Trash... You have been warned by me and many many MANY other's.

Won't let you cancel. Horrible company. Total scam