VASA FitnessReviews of vasafitness.com

The gym is fine, the equipment and staff were good, but as many have said, their cancellation policy is full of hidden fees and scammy policies. They are correct in that their fees are officially in the contract, but the details they get you with, mainly the rate guarantee fee, are buried, obscure and confusing. We had a very frustrating conversation with their customer service company that leaves a very bad taste in my mouth. I would like to be able to recommend the place, but absolutely cannot because of their unethical practices of extracting fees through technicalities. Seems like very poor business practice that won’t serve them well in developing a positive brand identity. Stay away and use a different option, there are many.

Their billing policies are a complete scam. Even if you try to freeze your account, they will take all the 3 months of the freeze and make you pay anyway after the freeze is over. So you are still paying even though you're not using the facility. And they give no warning either. They just take it from your bank. If your account is frozen you cannot cancel it either. They will not call you back either. You'll wait for someone and eventually ask to be called back. They won't. No one on the phone can help anyway. I tried to cancel and no one could help me. I'm still trying to cancel this BS. AVOID THIS PLACE AT ALL COSTS! Go to a community recreation center instead and support your city. The facility was nothing special. The pool was always freezing cold. Staff was basically just college kids who needed a paycheck, didn't really want to be bothered by anyone.

This place is run down. They have old machines with wear and tear on them. Showers don't work except two. One being a handicap stall with half a curtain on it. Now here is the real kicker, I was assaulted by another member. I called the police, they removed the assailant and then the gym cancels my membership because I defended myself. They will not have your back as a victim. I guess they want you to be injured and assaulted. There are nicer gyms in the area, with the same amenities and nicer people.

I wouldn't even give it one star review but was required to leave a review. The VASA on Sheridan and Jewel has broken machines and is dirty. They don't seem to care about the average gym person. It seems they care about the classes that require additional dollars added to your membership.

I Cancelling my membership and feel a bit scammed. After a month and a half I wanted to quit which I was able to do but had to pay a ton in fees. You pay for an extra month when quitting, you pay a $25 cancellation fee and they charge you this ridiculous $50 fee to “lock in rate for the year”.

As you read this keep in mind the two stars would be five if this company was not steeped in constant feeding lies and deception toward their customer base. Gym itself great! All kinds equipment activities amenities. Then there is the management and staff. In the over two years continuous I was a member while living in CO, then relocation to GA for work. I of course had to cancel my membership. We'll get to that... Argh!!!! During my time at this gym there were few times where I had to change my membership level. Every time I had to do this it came at a cost. Which if told about it, I'd have no problem with. Financially each time I could have planned for. The 1st time staff member completely omitted this fact. Came back later brought it up, without saying it the outright I was told we don't care. 2nd, time I was offered an increase to a studio red at ZERO cost to me expect for the increased membership price upon next month payment. Specifically asked about the price guarantee fee $50 based on the prior experience. The guy right-out lied to my face. even Staffer had audacity to emotionally play off my veteran status. Low common dominator of human. Brought it up again after a surprise VASA charge one day on my account. Staff looked at me like I was A-Hole for bringing it up. To save money I eventually lowered my membership to lowest level. I knew I was about 2 eat the cost to SAVE money after being deceived and lied to the first tow times. Now canceling, ready to relocate. Went into my home gym location over one full month prior to my moving. Staff member told me to my face, "You been with VASA for over six months it cost zero for you to cancel." "Come in before the end of your final billing cycle and go online and cancel it." Did exactly that, low and behold the again lies and deception. They processed a new payment before my new cycle date and as I was cancelling. NO F'ING refund! Paramount a none VASA company does all their support bidding.

The staff at Vasa are amazing. Their 3rd party billing, Paramount Acceptance, is the reason I quit Vasa years ago. Figured I'd give them another try. Same billing issues and when a mistake is made, they deflect any responsibility, because, "It's the 3rd party billing." Never again!

DO NOT sign up for personal training you will WASTE your money. VASA fitness does not have customer service. I signed up for a 3 months personal training which is fairly pricey to get back in shape after having my little one. Half way through my personal coach that I had built a relationship and knew my goals left, the new coach was not good, he could not remember what the macro was or just not being a coach more of a spectator of me working out, fast forward and I am almost done with my training cessions and without any communication notice or anything I am going to my scheduled cession only to be told “oh yeah this trainer left two days ago” no email, no call nothing. Well I asked for a credit for this cession (membership, store whatever they could do to make up) as it was our last cession and it was completely purposeless to have a new trainer for one cession. So again waste of money. The gym said well sorry corporate said they won’t do any effort so I guess they made $45 for a service that they did not provide. Fast forward again weird charges on my account I brought it up to them on the phone and was told “oh yes you are right, we will issue you credit for the wrong charges” a week later nothing and I am told who did you talk to, we need to email corporate and ask for them to approve, like come one !