VASA FitnessReviews of vasafitness.com

Worst experience ever at VASA Fitness. The staff behavior was extremely unprofessional, aggressive, and completely unsupportive. Instead of helping members respectfully, they talk rudely and create an uncomfortable environment. Customer service is terrible, and they do not care about member concerns at all. A gym should feel welcoming and motivating, but this place feels stressful because of the staff attitude. Very disappointed with how I was treated. I would not recommend this gym to anyone unless management seriously improves staff behavior and professionalism.

About 2 weeks ago I was on a treadmill, which is close to the front, when this woman came in yelling at all the staff. I thought she was a drunk that they were going to call security on. She was the MANAGER! (Andy? Amy? something like that) screaming at her entire team because some big wig from corporate was coming. She grabbed a broom away from one of the young girls, yelling that she was doing it wrong. I saw her break a young lady down to tears for no reason. I thought the woman who was crying was the manager. Why would you destroy the morale of your team before some hot shot comes? The gym is always clean and they never have machines down. The huge assortment of equipment is why I go there. The staff up front acts like they're too good to bother with you. They group together and chat or look at each others phones, and then act like you're the jerk because you need them to do their job. Any company that allows this kind of behavior from management is not a place I'm going to support. I've canceled my membership.

This chandler VASA Gym is now,NOT worth the money. 1. They are showing their true colors by being a money greedy corporate gym. MORE than 70% the gym is now premium / studio requiring upgrade to STUDIO memebership. Meaning u must pay $44min monthly to use those.( BTW,$44 monthly price is out of reach for most people, for a gym membership anyway.) 2. Fitness Level Membership although semi affordable at $25,does NOT give you much for that price in terms of amenities..For example: organized classes such as Yoga , free weight lifting etc, are now being switched over to STUDIO MEMBERSHIP exclusively..for $44. 3. No more cinema cardio/treadmill room. This was a unique plus to this facility. I used it exclusively. Now RIPPED OUT and GONE! 4.. Less space, all the weight machines are jammed in together as gym is more crowded ...I go and use a weight machine and feel like I'm bumping into the next person next to me.. Reason : Chandler Vasa inherited 1000 extra members in November, because the LA Fitness, a mile away closed down!!!!,- So VASA made out like a gold mine taking in those exta members and their cash. 5.Regular VASA members from Pre- November 2025, NOW feel the over-crowding. As there is now a waiting line to even use a massage chair after a work out. Whereas before this influx of new members in Nov., this was NEVER an issue for the massage room. 6. Value is not worth the price anymore,, Vasa charges $25 for FITNESS MEMBERSHIP.. And the price of STUDIO is outrageous at $44 per MONTH..!!!! 7.Here's another MONEY HUNGRY GREEDY policy of Vasa... If you Book a studio class and have to cancel AT LAST..MINUTE,(less than 12 hour window), you will PAY a $3 penalty fee for cancellation /Per class!!!!! 8. Corporate greed is getting out of hand. whats NEXT ? Requiring STUDIO membership to use : The pool ? ALL treadmills? ALL barbell/ free weights? ALL senior fitness classes? The massage chairs? The basketball court? The racquetball court? ANY other organized class such as: DANCE SILVERSNEAKERS SENIOR FIT? I can see in the FUTURE STUDIO membership required to attend SENIOR FIT/SILVERSNEAKERS classes 8. If your going to require STUDIO membership to use ALL amenities then you should make the price affordable for ALL income levels.. A flat fee of $21.99 For all STUDIO MEMBERSHIPS ..This way EVERYONE can partake of ALL amenities, regardless of income levels. I used to be a fan of Vasa ,, but this has gone too far. Vasa used to be unique but now it's actually MORE expensive than EoS or La Fitness. Sad but true. ESPECIALLY with the greedy cancellation Fees and the $10 NO SHOW FEES ON ALL STUDIO CLASSES!!..Ridiculous!!! Corporate GREED STRIKES AGAIN!!!!

I began my membership at Vasa with a basic plan locked at $10/month, specifically paying a $60 annual rate guarantee fee to ensure my pricing would remain fixed. After several months of consistent attendance, a sales representative approached me with a "Studio" trial, explicitly promising that the membership would automatically revert to my original $10 rate once the trial period concluded. ​However, the promised reversion never occurred. Upon reviewing my portal, I discovered Vasa had been billing me $45/month for multiple cycles without authorization or notification. When I contacted support to rectify this, they refused to honor my guaranteed rate or provide a refund for the unauthorized charges. Ultimately, they charged me an additional $71 just to cancel my membership. Having spent hundreds of dollars on memberships and training, I am appalled by this lack of transparency. Vasa utilizes a weak UI and coercive practices that should be considered illegal. I'm angry and disappointed; this service, lack of transparency, and general practices are disgusting.

VASA Customer service is horrible a woman hang up on me. Just now another person hang up on me just asking her if I CAN ask her a question. Terrible company. I signed up at the gym almost a month ago and who ever helped me didn't telling all the hiding fees if I canceled. So last week I canceled my membership because I was experiencing neck pain having had two mayor surgeries and someone who works there in Herriman Utah gym told me she will cancel for me and not to worry about paying the $25 cancelation fee, she will waiver that. So I called today and nothing has been done plus they told me that I need to pay $110 plus $25. Im so frustrated with all the scams this company is doing. Why we can't have honest companies. Plus I wanted to pay cash for goggles to use in the Red Therapy room and they told dont worry everything is taking off, so I thank them thinking that it was free, but not. She charge it to my account. Why they are so deceiving?

My wife requested a new debit card and the expiration date changed. When it came time for the automatic payment, it declined due to the expiration date, Neither the club or the customer service agent was willing to reverse the fee of $25. To make matters worse, they added a month's fee to cancel. I have mine paid by Medicare and they want $25 to cancel. These are the most crooked people in the gym business. Never again will we or anyone we know do business with them.

This place is an absolute piece of trash. There is no flexibility with anyone on any team they employ, apparently. There are hidden fees everywhere, they still bill you for a month after you've cancelled (???) and the facilities themselves are very poorly maintained and extremely crowded.

Deliberately predatory practices. Illegally charged a card not associated with the account. Cancellation handled through third party. Honestly everything they can do to make you give up and keep paying. Disreputable thieves.