VASA FitnessReviews of vasafitness.com

They have ridiculous fee policy RATE GUARANTEE FEE $49.99 Cancellation Fee $35.99 All these apart from your regular month to month fee as per you membership plan. Please read the agreement thoroughly before you sign in.

Wish i could give them a 0 star rating. This is absolutely unacceptable. I haven’t been to the gym since March due to covid and i don’t plan on going anytime soon. Throughout all of that time I was still being billed monthly. Froze my account in June hoping that things would be back to normal and they continued to charge me. Then out of no where I receive a charge on my account for over $80 right before my tuition payment is due and now I can’t afford my payments. I called them and was placed on hold for 30 minutes before being told they can’t do anything about it and i can’t get that money back. VASA FITNESS STOLE MY MONEY. I haven’t been there in months yet they’ve been taking my money the entire time. DON’T LET THIS HAPPEN TO YOU. DO NOT GET INVOLVED WITH VASA BY ANY MEANS. I am furious, confused, and in debt. F you Vasa

If I could give a zero rating it would be more appropriate. Good luck ever getting out of the monthly charge. I have tried since March, 2020 but my account is charged the monthly fee. Vasa does not directly handle the financial end of membership but uses Paramount Acceptance. Never give Vasa a debit card. The only way out of the charges is to close a checking account. “Vasa” is Latin for “vessel “ but as far as membership charges are concerned, Vasa is an empty vessel.

The Administration of this VASA fitness located at Cheyenne Shopping Center, Colorado Springs was unable to handle this issue in an ethical, fair, and neutral manner. For over three weeks, the gym staff and other men annoyed me even though I initially spoke to the manager and let him know that if there was a problem, whatever it was, I was willing to take responsibility and work it out. The following is a description of my bad experience in detail. Two months had passed since I started to enjoy this VASA gym, when a man started hanging around me to get my attention. Sometimes, he asked me if I was using the equipment, other times, he passed near where I was exercising. He always exercised with two friends and on many occasions, he came to exercise around me with them. He always was smiling, chatting with them trying to get my attention. Finally, one day (around the first week of August), we introduce each other, Eric was his name, so I asked him if he was married to which he answered, "yes and you?" I answered "no", and politely, I told him "I'm sorry, but we cannot be friends due you married". The next day a nightmare started for me, I saw him talking with his friends and some other persons in the gym, looking at me. He started being close to me with his phone on hands like if he was taking pictures or videos of me. Then, one or two days after these incidents, the gym staff started to watch me all the time, so I asked them if there was a problem with me, so I could solve it, but they said “there is no any problem”. Then I spoke with the gym manager, exposing the problem that the staff were watching me and that I wanted to know what the problem was to solve it in the best way, he told me that there was no problem, but days later, he started to watch me too. The man with whom I had the problem changes his gym schedule an hour later while one of the gym staff ladies was going to annoy me with another man, this man came close to me throwing his sport bag aggressively on the floor talking to her about me in a loud voice, also this man spoke with other men of me aloud very close to me.. They did this kind of behavior towards me for around three weeks, they sent other men that I had never seen before (I counted more than 10 different men including Eric´s friends during these three weeks), being rude, taking photos or videos of me. All this time, I tried to ignore their bullying to avoid future problems, but I had to be vigilant while exercising for fear that these men would hurt me. I think the manager knew about all this situation, and I don’t understand , why he was not opened to talk to me first if there was a complaint against me from this man, even though I had initially spoken with him and let him know that if there was a problem, whatever it was, I was willing to take responsibility and work it out. I wonder if because my race.. he did not address this problem in a ethic and fair way. I am a peaceful, and respectful person with families and the human being, that's why I avoided a friendship with this man when I knew that he was married, who despite being married spent long time catching my attention along with his friends. After these weeks, I wondered why I would have to continue in a place where I was paying for a service where my safety was at risk. Girls be very careful! This VASA is not a safe place for women and staff of this gym lack the professionalism to handle such a serious problem ethically and neutrally.

Awesome equipment! Fans on the treadmill favorite! Stay cool and drier than usual! Training with Eric! Been good so far!

I signed up for a month-to-month membership at this gym BEFORE covid-19 happened. I have not been to this gym since before March 2020. Since then, even considering that they gym had to close down for a long period of time per State law from Covid-19; they keep billing me. They've got a bill up to over $300. I also see a membership on my account called "Team Training" which I did not have before. I went to look and see if they billed me for the months they were closed down. I can't tell, but it looks like it. And I go to pay the bill, so I can be done with them; and to cancel my membership (since apparently somewhere in some sort of document you also can no longer find; it says we have to cancel with 30 days notice in order to stop billing). So, I can't find the rule, which should be cancelled for such a time as a worldwide pandemic. Which is absurd. Every rule book is thrown out the window during this. Nobody wants to go to the gym in a mask unless they are nuts and want to suffocate. The laws have not been fully lifted yet for gyms. So, there is not point in forcing someone to pay a membership they don't want; and puts them at risk of catching a pandemic. A disease that has killed so many people. And then they blocked me so I can cancel the membership. They blocked me so I can't pay the bill. And I'm very angry. This is absurd. They are trying to recoop costs from their ex-clients that they lost during covid by adding fake plans and programs to people's accounts and it's disgusting.

I just want every one to know that these people are criminals.... they stopped their services during covid-19 and all the sudden started it without letting us know that they were open again and started charging us. My girlfriend and I don't feel comfortable being around people yet especially working out so we tried to cancel the account and in order to do that be both each had to pay one full months payment just to cancel and because of you both lost our job so we couldn't afford that so we decided to freeze the account. Now 2 months ago you could freeze 3 months at a time as long as you call before the three months is over and extend your freeze. So I called today in order to extend my freeze and since then they have added a new policy that you have to pay every time you extend your freeze. In these trying times instead of trying to help their customers they are trying their best to stick it to us and get as much money as they can from us before we leave this crappy company. Now if you show me where I signed a policy that you just added in the last 3 months I would have no problem paying that but you guys are just adding policies to my signature and for that I hope to sue you.

TERRIBLE----UNETHICAL----EXCEPTIONALLY POOR CUSTOMER EXPERIENCE! Signed up with VASA in February/2020 Due to Covid-19 gym was closed mid-MARCH/2020 E-mail contact is the only method to handle billing related inquiry. Response times are not timely and take significantly longer than the 72 hours advised. This has been going on all year. Representatives will not escalate ANYTHING---I had an email trail of OVER 25 E-MAILS before a representative let me know she had to ask permission to escalate my case and get the escalation approved first! Then the representative said I had to leave a voicemail when she transferred me to management to receive a call back. Subscription based is not applicable ------when a location is not available for use!! VASA repeatedly claimed that even if the gym was not available, that their subscription was not usage based--their breach in contract was prior by not offering the service I paid for. This structure is completely unethical as we are in a GLOBAL health crises and people cannot "put a hold" on their account longer than 3 months without being changed a fee. Medical accommodations for longer holds without fees are also not an option for those who are immunocompromised. VASA's health and safety practices DO NOT ALIGN with their billing practices. If you cancel early, you receive a cancellation fee, if you put your account on hold, you are changed an account hold fee. Despite, GLOBAL PANDEMIC-- medical concerns relating to the reason for holding and cancelling. There is no warning when your three month "hold" is over and you just get charged---and don't even bother to fight this charge, if you finally get through e-mail and actually have your case escalated---which is nearly impossible, management makes absolutely no exceptions! Contacting management they didn't even review the account enough to understand the issues. Nor, do they credit you for any inconvenience or try to keep your business. VASA also charges a subscription "rate-lock" fee yearly, which is done after 60 days. I started in February 2020/ and couldn't even use it for a full 60 days till April 2020---yet they still tried to charge me the fee. I said I would pay it once I've had 60 days of access to the gym! I fought until I was blue in the face for a refund. I'm astonished I actually received one for that. Also---if you are receiving any refund or credit I would BEG them to put it in writing for you or good luck ever receiving it if they don't follow through (which will take a long time in the first place). I literally had to plead with management to put in writing that my account was cancelled and I was not going to be charged any additional fees. (But of course they still charged me $50 one more time for a service I literally can't use). Overall, ABSOLUTELY AWFUL EXPERIENCE. STAY FAR FAR AWAY---don't be tricked by the nice facility---the SERVICE is SO BAD!!!!!