VASA FitnessReviews of vasafitness.com

VASA is biggest rip off of the 21st century and I would be 1st to support class action lawsuit. Haven't been to VASA for almost a year. My wife has been trying to cancel for las 6 months without success. It's obvious this is the cash cow side of their business....screwing people on membership dues. How sad, with all the negative reviews hopefully they'll go bankrupt soon. They definitely don't know anything about customer service.

Prepare to enter the Twilight Zone... PERSONAL TRAINING PROGRAM at Vasa 3020 N Nevada Ave, Colorado Springs, CO 80907 I work a lot. So I got a personal trainer to make it easier to work with my schedule. I found that scheduling was accomplished via texting with the trainer. I was never made aware of another way. He suggested group classes because they last longer. I obliged, but that meant arriving at a time when I was sometimes still working. We texted often, since I often could not make the times he set (1-2 offerings a week). Even when I pointed out I could not easily make the times he was setting, things didn't change. In my 9 months with Vasa, I missed one class a month due to bookclub. I missed at least 5 classes due to vacation. And I was able to make the rest of the sessions only 75% of time due to work. We could only make up 2-3 sessions, because scheduling was so hard. The trainer also cancelled 3 sessions himself. Two of those times I had already shown up for class. The most recent time it was 24 hrs before class. I broke my finger on the day we were supposed to have that make-up session. So that never got made up. I never complained to management about not being able to make sessions because the trainer and I frequently discussed (in person, by text) making them up. I assumed he was keeping track of my presence/absences. I froze my training account for 3 months due to finger fracture surgery (I kept my gym membership). I let upper mngt (email) and my trainer know (text) my goal was to make up 5 sessions eventually. Once my finger healed, I accomplished one make-up session (organized with my trainer). But then, as usual, it was hard to schedule the next one. I asked Emma the "personal training manager" at the front desk about a trainer with more openings. She said it did not look like I was due make-up sessions and I could not make sessions up until she spoke with upper mngt. She said she would call me the next day. She never called. My trainer texted offers to help out, apologizing but never explaining why my account showed no make-ups due. I wrote to upper management to cancel my training account explaining that my make-up lessons had been taken away. They asked to explore the issue and after 2 weeks this was their response: "After speaking with the club, I understand they reviewed your account and confirmed there are no remaining Personal Training sessions available. They also shared that your trainer had previously allowed you to participate in group sessions as a courtesy after your available sessions had been used." So not only do I have NO makeups but Ive been getting free sessions haha. Did the "nice" trainer make this up because he wasnt recording presence/absence? Or most likely, based on his texts, they never spoke to him. Vasa's lack of transparency, organization, and professionalism has been astounding. Apparently upper management and the front desk understand little about what is actually going on with personal training. Customer service was unwilling to listen or properly research the issue (they never asked me which sessions were missed or acknowledged whether absences were recorded)- and their ultimate response seen above was dishonest. That made me cancel general Vasa membership as well. It's a shame. I liked the gym's equipment and my trainer seemed nice.

I don’t have to say anything Everyone knows this is a terrible gym

Just joined and so far I'm not impressed. At the castleton location on center run I saw someone stay in sauna dripping with sweat then rinsed himself off in pool water,absolutely disgusting. I went to Eagle Creek location on 38th street indianapolis indiana and the pool was even open to customers. I am absolutely speechless that I pay but don't have amenities offered not available to me. Horrible, Horrible customer service. Everything is always to the benefit of the merchant yet the inconvenience is on the customer. Not fair,not right.

Lots of fine print in their contracts enforcing terms of cancellation of PT as well as memberships. The employees do not listen to the customer and as a result give you incorrect information concerning the above. But this does not stop them from quoting chapter and verse from the contract in the course of enforcing it, even if you tell them you tried to cancel and were told it was all taken care of by employees working the check-in counter. Absolutely no understanding of dire hardship-they just want their money. I would absolutely NOT recommend VASA to anyone. My membership is up in two months. Their app is limited yet they expect this to be their customers' resource to do what needs to be done. I have "penciled in" to go on the app once I've reached six months membership so as to avoid the cancellation fee. I'll be elated to be done with these crooks.

The staff at VASA Fitness have been amazing, and I want to make it clear that my complaint is **not with VASA directly**. My issue is with the third-party billing company they use, **Paramount Acceptance**. This is where I believe the negative review should be directed. I recently had to replace my credit card after it was lost. I went to VASA **twice** to provide my new card information, only to discover that Paramount Acceptance continued attempting to charge my old card. Each failed payment resulted in a **$25 late fee**, even though I had made multiple attempts to update my payment information. When I decided to cancel my membership, I was also charged a **$30 cancellation fee**. My interactions with Paramount Acceptance have been extremely frustrating. The staff I spoke with were rude and unprofessional, and my concerns were not handled appropriately. I requested a cancellation confirmation letter be emailed to me several hours ago, and I still have not received it. Even more concerning, when I asked what would happen if I refused to pay the late fees that resulted from their continued attempts to charge the old card, I was told the balance could be sent to collections. Again, **VASA staff have been great**. My negative experience is specifically with **Paramount Acceptance and the way they handled my billing and cancellation**. I hope this issue can be addressed because customers should not be charged late fees when they have made reasonable efforts to update their payment information.

Grace was very knowledgeable and helpful with all the questions I had with my membership.

If I can give this company 1 star I would. Buyer be aware that once you sign up you can not cancel in the first 6 months. If you are late on a payment they will charge you 25$ each membership if you owe money they will not let you cancel or freeze your membership. This company is the worst not flexible gym is not that great and staff will just try to sell you a product and not explain that you are stuck in a membership. Customer service sucks they rarely answer the phone unless you call before 8am . Don’t do it run! This is a complete scam I should have read the reviews before I signed up