VASA FitnessReviews of vasafitness.com

They have surely earned their one and a half star Rating. today was the first day I went to use the facility. On my tour, the week before, I was made aware that half the machines in the recovery room don't work. I was told young people often misuse them and parts can be hard to get. The hot tub is also unusable, they're waiting for a part on that also. My usual gym has closed their pool for a few months. I'm in search of a pool in which to exercise. The vasa Pool was much too cold. I gave it a good five minute chance going up and down the stairs trying to warm up. Something I never had to do at Challenge Fitness. I did not warm up, the cold made my back muscles tense up. So I immediately read the reviews, and reviewers consensus is "usually cold and occasionally bearable". So I spoke to Nancy at the desk, and she assured me, she just read the temperature. In fact, showed me a picture, and it read 82 degrees. If it had been eighty two I would have happily been exercising, so obviously there was gonna be no chance that this would be rectified. I didn't go to Vasa to critique the place. I went there to utilize it. I felt Nancy was unresponsive to my questions regarding the pool temperature and the consistent reviews of the cold temperature. More than that she was defensive. On the tour the pool was empty as it was today. It's a shame because water helps me stay buoyant, and I can exercise more freely. I believe other elderly people use it for the same purpose. So for people who would regularly want to use the pool and recovery room.This is definitely not the place to go. Zero stars in this area. Zero stars for Nancy, she was quite dismissive.I got the feeling that she had heard this complaint before. I hadn't even approached her. I was speaking to a different staff member and she interjected.

Terrible customer service with billing. Was billed for multiple accounts. Wait times to talk to staff and follow up on billing issues ridiculously long wait times. Cancellation fees not waived despite VASA errors in billing. EXCELLENT experience with personal trainer Nolan.

I am extremely disappointed with VASA Fitness' billing practices. My membership is $24.99 per month, but if the automatic payment is declined, VASA immediately charges an additional $25 return fee. There is no grace period and no opportunity to fund your account later that same day before the fee is added. This has now happened to me four months in a row. Every single month, my $24.99 membership turns into a $49.99 payment because VASA attempts to draft my account once, and if the funds are unavailable at that exact moment, they immediately charge a $25 return fee. It doesn't matter if the money becomes available later that same day. I understand that my membership agreement states a declined payment may result in a fee. However, I believe the way this policy is enforced is unreasonable. Members who fully intend to pay should be given a reasonable opportunity to resolve the payment before being charged a fee that is essentially the same amount as the monthly membership. Over the last four months alone, I have paid approximately $100 in return fees. That is money that could have gone toward my membership, groceries, or other bills. A same-day grace period or even one automatic retry later in the day would be a much more reasonable and customer-friendly policy. The gym itself is great, and I enjoy working out there. My complaint is not about the staff or the equipment. My complaint is with a billing policy that I believe unfairly penalizes members over the timing of an automatic payment. I hope VASA's management reviews this policy and considers making it more fair for its members.

Vasa Fitness gives the impression of being a friendly place and uses banners to encourage new customers to sign up. However, only after signing the contract do you discover that freezing or cancelling your membership incurs additional fees. There is also a mandatory annual fee of $59.99. I waited over five hours for a callback, and on top of this, when they called me back, they put me in the queue for an additional 30 minutes. Furthermore, the customer service is extremely rude. The gym is always overcrowded, with everyone fighting for access to the equipment. I definitely do not recommend this chain. My husband and I certainly won't be coming back.

Cancelled my membership in person and it didn't go through. They continued charging me for an extra year even though I moved out of state. Would not refund me because they couldn't prove I tried to cancel. They never sent me a cancellation email for either time I tried to cancel my membership even though the second time a year later it was successful. DO NOT USE VASA FITNESS. Neither the support chat or helpline were helpful at all. They suggested I had no proof of prior cancellation requests even though I cancelled my gym membership in person over a year ago. They conveniently can't find any record of it.

The customer service is a joke. Not only were there hidden fees but they was no sympathy what so ever. Every representative i spoke with was rude and treated like the whole situation like it was my fault. On the other end the workers were not trained properly and i was given wrong information which led to more fees that i payed for. This company is a money pit who values nothing but profit and nothing for the guest. I will never go back to this gym or affiliate myself with this company ever again.

Best gym to workout at great customer service

I’ve had a mixed experience at VASA. There’s a good variety of equipment, but the machines I rely on most—like the hack squat and leg press—are almost always in use, which makes it hard to get a consistent workout. The overall “dress-like-it’s-a-nightclub” vibe just isn’t for me. I’m there to work out, not feel like I walked into a social media shoot or a night out. The atmosphere at the Zuni location leans heavily toward a younger, appearance-focused crowd, and I’ve honestly never felt this uncomfortable in a gym before. It’s distracting, and it takes away from what I’m there to do. That said, the classes are great—well run, focused, and the one place I actually feel comfortable and can just work out. The downside is the added cost. Overall, VASA has some strong points, but between the consistently busy equipment and an environment that doesn’t feel like a fit for me, I’ll be looking for a gym that’s more workout-focused and a better match overall.