VASA FitnessReviews of vasafitness.com

It is extremely difficult to get ahold of customer service. It should be just as easy to cancel the account as it is to set up the account. The call back option does not work so dont trust it, it will either not call you back, hang up on you when it does or it will get stuck in a loop and not connect you to an agent. Your just going to have to sit on hold for 20-30 minutes. also make sure the email you a confirmation because if they dont have notes that yiou called they will assume your lieing about trying to cancel before. I will never use this gym again. it was crowded they dont work with you or do refunds. reguardless of how long you have been a customer. for me its not even about the money its the way they have puposely made it so difficult to cancel. my customer service agent was also a supervisor, she had no empathy, she didnt care about what i had to say. I know she could have done more but she chose not to. id rather pay more money just to have more control over my own account through an app that works then have to deal with this level of customer service.

My fiancé committed suicide last year and he and I owned a business but after he did that the business was shut down which meant no work for me and no paycheck. I tried to shut down my vasa membership but the company and employees would not let me do so. The charges just keep adding up and a year and a half later that have still charged me and still won’t let me shut it off. I finally had to change my bank card and send emails but they continue to try to charge, even after I told them they do not have my permission to do so. The people that I have spoken to have been a nightmare, they said they will continue to charge my card for services never received.

I have very few positive things to say about vasa fitness. I had called 3 times and been on hold for over 20 minutes every time. Each time I have called it has been at different times of the day so I have a hard time believing that there is never anyone to talk to. I had canceled my account months ago only to find that I was still being charged. So I blocked the charges on my banks end. After some investigation turns out I was being charged for my husbands account that was attached to mine. One of the not so helpful workers at our “home” gym told me that when I canceled my plan any attached accounts, such as my husbands, would be canceled as well. Obviously that was a lie. So last week I opened the link that had been sent to me from the paramount collection services to just give them “their” money because I am sick of fighting this, it said my payment of about 70$ was accepted. So I hoped to be able to now finally get my husbands account canceled as well. We went into our, oh so helpful, “home” gym yet again only for them to tell us “they don’t know how to cancel a plan and can’t help us”. They gave us a sticky note with numbers on it and told us we’d need them to cancel the account and to go online and there should be a button. So do they really not know how or is it yet another scheme to keep getting more money? Anyways, I am now angry and frustrated and feel very lied to. If you have money to spare go ahead and enjoy VASA but know it will be more money than you’re told upfront. The equipment and gyms themselves are fine, just always packed and hard to find a space to workout.

If I could I would leave zero stars! I have been a member for a few years at least and my kids also. And have seen so many time people walking in to check in they would be never checked for name, or home location gym and etc. But happened that I took my daughter with me to workout for the first time in many months to a different location as she under 16, but her home location was different. And Vasa stuff with their manager Lisa in Saratoga Springs would kick her out of the gym, without a human understanding that this kid cannot just seat in the car while I’m in the gym. After talking for a long time to let her in, it was not successful. We left gym with a very bad and heavy feelings of crappy service and I have decided to cancel all the Vasa membership. Ridiculous! Not professional!

When you sign up for a $9.99 per month deal that will never change... and you then get charged $50+ a couple months later as a "rate guarantee fee" (after I got charged I asked what it was for)--and they won't let you cancel your membership unless that fee is paid (even though it would be for service in the future, right?!) along with the next two month's charges. They follow the worst customer service practices you'll ever come across. Save yourself the cost and anger and go somewhere that has morals, let alone good customer service.

They charged me 28.87 for the basic membership which is 9.99, and randomly $81 on the third month!!!! There are hidden fees, like a fixed rate fee of $25 that kicks in the second month, a cancellation fee of $25 if you cancel before 6 months, and a $3 no-show fee for classes!! The pool reeks of chlorine so that your skin will smell for days afterward. They don't actively clean the equipment or the pool area. The sauna is a sweatbox. No towels and no basketballs on site but they have a court. There's no schedule for the court, so it's always full and unusable.

It is one of the worst gyms I been too. They literally force you into signing an offer that’s happening. You can’t cancel a membership till you pay in full no matter what your circumstances is which is ridiculously !!!! Their customer service sucks and they’re so rude and not helpful at all.

So to use just he weights to work out it's 9.99 a month cool, actually it's almost $13 a month after they add on 30% in extra fees. Heres my issue, I just go there to play basketball and nothing else. Recently my membership which is a basic membership didn't work to get inside the basketball court even though when I initially signed up in agent told me this will be fine to just play basketball. The customer service there told me I need to pay an additional 15 plus dollars to play basketball. I voice my opinion that they should come up with a membership that includes only basketball play since there's a membership that includes only using the weights, I tell one of the agents that and he keeps telling me they don't have that and I was telling him I know you don't I'm making a suggestion and he just wanted to fight me about it. I then said I need to cancel my membership immediately he then told me I have to do it through the app and in that process he gives me two ID numbers that I was unaware that I had with this company, then to cancel the membership I need to know exactly which debit or credit card I used the 3-digit security code and expiration date all of the above just to cancel the the membership, I advised to him who carries that information on them while they're in the gym, this company makes it very hard to cancel your membership. I then told him how about you cancel it for me, he proceeds to do so and then tells me I'm going to get an email and I have to click on the email and if I don't click on the email then the membership won't be canceled, I tell him I have not received an email yet he says wait one or two days, I'm guessing this company wants me to forget that I canceled the membership and maybe missed the email so that they can keep charging me money, this is underhanded tactic and buyers should be aware. Show the email finally came in and I click on it and it's basically the same thing that I did while I was there just a link to go through the whole process to confirm what card number and these special ID numbers that I need to cancel the membership. Essentially that guy didn't do anything but send me a link he didn't cancel anything , this is terrible. Unless you want bad service and higher than advertised prices go to Vasa.