VASA FitnessReviews of vasafitness.com

!WARNING! This is a horrible gym, the customer service Is horrible, the employees don't care for the job nor customers, if I could I would give it NEGATIVE stars, horrible gym

Last week, I joined VASA. I initially set up a Studio account with my tax exemption. Two days later, I added an additional person to my account. I provided my tax exempt card and was advised that it was taken care of. The next day, I received an ACH draft for the additional person fee that included taxes. No one at the local gym couldn't assist me. I emailed back and forth with customer service for days; which was useless. She kept asking me to submit my tax exemption, again. If the regular membership is non-taxed; why wouldn't the additional person fee be tax exempt? I've reached out to the customer service phone number several times. The first two calls; the phone automatically hung up on me. The third time. I had an option for a call back. It's now been seven hours. No one has called me. I was on hold for over 30 minutes. I decided to opt to text with Customer Service. When I selected the option. The phone hung up on me. Ive allocated over two hours attempting to get assistance. And, I still haven't been assisted. This has been he!!. Overseas customer service is better than this. Both of the gym and amenities are nice. However, the Hot tub on the North side always has gross hairs, something resembling skin, etc. Floating around. It's sickening. They need to clean that more often. That can't be sanitary.

Seriously the most absolute scam and rip off of a company. There are so many hidden fees and charges!!! The don’t tell you, that when you cancel, you have to pay for the next month even though you don’t get to go. I’m am disgusted with this company. Same on them!!

This company is awful. They say you don't pay a lock in fee until a certain date but when I tried to cancel they tacked this fee on. It is impossible to speak with a person, and their gym's are very overcrowded. Awful experience with a terribly run company.

Judgmental due to your race. I am black and Native American mixed. I brought my kids to the gym. My kid's age is 16b, 13b, 12 girl. My daughter looks younger, she hasn't hit her stage yet of growth. The company did not ask for and birth certificates or anything once I signed up. Until a person that is white that made compliant about my children being colored and my daughter looks young made up an age. My lawyer will be contacting the company with the unprofessionalism. My kids were not acting out, my 16-year-old was with me including my 13-year-old and 12-year-old. My kids are old enough to go to the gym, now I have to show proof that they are the age they are after another person that is white making an issue about it. When I started working out there you can see the tension in the air when you see someone that is different there. My lawyer will be contacting the gym and asking for the cameras as well.

I wish I could give zero stars. Customer service is AWFUL! It is such a task to the membership canceled and people are just rude. I have had a membership at various gyms for the last 13 years this is by far, hands down the worst gym.

Don’t do it don’t do it don’t do it !! They will play with your account rather it’s frozen or not. You will be charged, they will tell you they cancelled it and it still not be cancelled while charging you for services you’re not using I can go on and on just save yourself the headache seriously.

my trainer malcom is so great on top of his work he is so nice and respectful and he cares