VASA FitnessReviews of vasafitness.com

I was charged the annual membership fee and a monthly fee. I agreed to pay the monthly fee while I took a pause after two years of being a member. I asked for the annual membership fee to be returned since I would not be using it. I called two phone numbers and no answer. I walked into the facility and was advised by the supervisor that she had no ability to address this. I was advised to e-mail which I did. It took 3 days for a negative response. They never talked with me in person. Then they charged me an additional monthly fee on 3-7-24 even after I canceled. They displayed poor communication and poor customer service to a dedicated, elderly member. I plan to expose them with better business, inc because of my experience and in the hopes that others do not have this same experience.

These guys are absolute crooks, I don’t know how anyone could work there and sleep at night. The gym and facilities are beautiful however the lies begin at the initial meeting. I was assured I could pay with my HSA. I told them I could not afford it if that wasn’t the case. When it was denied, they called me at least 6 times a day, asking for an alternative payment info. I told them I couldn’t afford that and needed to cancel. They never listened, but continued to call me until I stopped answer. ( I have to work, I can’t answer their calls all day) when I did that they sent it to collections, $4000 later (for 6 month)they have the audacity to ask if I would want to return to their gym. Nope, never and I will tell everyone I know.

Vasa is very bad if you try to cancell, they never aswer the phone or return the call and they chage you for canceletion even you have the 6 month period, they are thieves... You have to becarfull, especially if you are on autopay, they just take your money without warning you

Your Spa in this gym is a major health concern. Your Staff is aware of hundreds of people that aren't paying to use this aspect of the gym yet allows it. They come in in there cloths and shoes and bring in there gym bags. You have signs that specify BATHING ATTIRE only and NO SHOES allowed. It's disgusting allowing these people and all the germs they bring into the SAUNA,STEAM ROOM and Spa area of the Gym. What is more Disgusting is the Manager and all the staff allow this. Why won't you take care of this ? I've belonged since this Facility opened and it is rapidly going down hill. Don't take my word for it, come in and take a look if you care about the facility and what's going on. I have seen way to many GYMS go out of business being run the way you're running this one. Experience it every time in the last 2 years. Dennis Nelson

I wish I could give 0 stars!!! This place is money hungry and then if you don’t pay the cancellation fees they send your account to collections and it goes onto your credit!!! I had to pay $200.00 to cancel this membership to a gym I went to 1 time! The staff was rude and unwilling to help the 1 time I went and then to have to pay all this money to cancel is a shame! The gym is dirty staff sucks and just an over all bad experience DO NOT JOIN!!!!

Cold pool, over crowded facilities. Filthy showers and dressing room. Bad customer service. Wet in the dressing rooms, fall hazard. Not good customer service. I won't go to vasa fitness again.

Due to a personal family matter, I am needed out of town 5 days a week, home on weekends only. So I cancelled my VASA gym membership/ as I would not be around to use it. My personal trainer had cancelled our last session- and guess what- yes, I had to pay for it - $100 for nothing! They cancel, I pay! This is crazy! Nice place, nice instructors but the WORST business practices I have ever encountered! STAY AWAY!!!!

Vasa Fitness on West 38th street. It is an unsafe environment. People carry guns there and the staff doesn’t do anything about this. They allow arguments to happen that has resulted in people being shot.