VASA FitnessReviews of vasafitness.com

I am from Henderson, Nevada. At the end of June, I went with my family to Orem, Utah on a family vacation for two weeks. I went to the VASA fitness at 1585 N State St, Orem, UT and asked if I could get a two week pass. The employee told me that they did not have such a pass but I could sign up for a free month trial. I would simply need to cancel before the 30 days and pay a $25 cancellation fee. I asked him if there were any other fees attached. He assured me there were no other fees. I signed the contract and went online after returning home to cancel. Once I logged into the VASA website, I discovered that they had charged me a $15 fee for some training (which I was never provided) and another $45 for the next month's gym membership. I called into Paramount Acceptance (the parent company I presume). They took off the $15 fee but said that there was nothing they could about the $45 fee. I explained that I had been assured it would only be $25. Their response was that it was in the contract and legally binding. I paid it so I would not be sent to collections.

Worst gym ever. Garbage

They love to get you to sign up but make it near impossible and costly to cancel with dreadful customer service. So buyer beware. I will never give them any more money and always tell people to avoid them. Terrible company!!!

These guys are a scam ! Period. Rude customer secvice , I went to cancel my membership after.a year and they charged me last month and the next year membership dues .. pretty crappy if you ask me, there are far better gyms out there I’ll never do business with them again

Glendale Heights,Illinois location "$25 cancellation fee" on top of your gym membership + group training fee for a total cancellation of $62. (Screenshot your confirmation that your membership has been cancelled because they do not notify you by email that you have done so) The classes are constantly booked throughout the day and upcoming days. It's hard to get a workout in because for once, a gym is OVERLY crowded. Because the basic membership is $10, a lot of people and kids use this place as a hangout. This makes it extremely difficult to get a workout in when 3-4 people are at one machine. Might be strange to think how this can really matter, but the lack of social awareness from their employees is eminent. I've been greeted once in the six months of my membership. The other times, the employees just sit together behind the desk on their phones. Compared to other gyms, employees are constantly on the move to clean up the gym. Not at this place. The bathrooms are disgusting (dirty and smelly) I feel bad sounding so negative but this has been my experience at Vasa. It seems nice that a membership can be so cheap for what you get, but your employees, organization and cleanliness it what matters too.

They are dishonest. Their customer service is a joke. Once they have your information, they will charge you and make discontinuing membership, expensive and difficult.

Horrible place to work at and workout at. They only care about profits. I get that it’s a business but they sacrifice caring about their members to earn a profit. Vasa Fitness claims their membership is month to month but they make you jump through so many hoops to get out of your membership, good luck. Their personal training department started as “Help them move better, feel better, get stronger and they will not only stay but bring others”. After a new CEO came in 5 years or so ago, it became more about “just get them to sweat so they think they are getting a good workout in.” No care about if they got injured or better.

Everyone, check your charges on your checking account. We got a charge of $3.76 on ACH withdraw at VASA here in Littleton, CO. It was for some protein chips and we weren't even there to purchase it. The gym staff and the call center verified this. So I was told to call Corporate to get the refund. The number given was (801) 426-8644. Well it's not corporate member services. It's a call center, so they said they couldn't do anything. I have to email them. So I know $3.76 does not seem like a big deal, but what if they did that to a 1000 clients? That's stealing. That tells me the staff is not quality and they think it's okay to steal from customers. They can't refund money except through email. That means they probably don't answer emails either. This is completely ridiculous. It's best not to join VASA. Terrible customer service and they steal.