VASA FitnessReviews of vasafitness.com

The Vasa in Ogden apparently does not have yoga for everybody. I have never done yoga just wanted the opportunity to try. I have mobility issues and I am a little overweight. Doctor suggested I do yoga to gain some mobility back yeah right I can't do any of the positions and having the other people and the instructor snicker at me because I'm a fatty doesn't help. I'm just going to look for YouTube videos for fat people cuz clearly Vasa doesn't care

The level of support I’ve received from the staff is outstanding. From my first day, I was assigned a fitness coach who worked with me to develop a personalized workout plan tailored to my needs. They’ve been there to guide me every step of the way, celebrating my successes and helping me overcome challenges. The classes offered are diverse and engaging. I particularly enjoy the Zumba and Pilates sessions, which keep me moving and having fun while breaking a sweat. Each instructor brings their unique flair, ensuring that no two classes are ever the same. What stands out most is the sense of community. The gym fosters an inclusive environment, making it easy to connect with others. I've made lifelong friends here, and we often motivate each other to stick to our goals.

I was working with a personal trainer who quit, so I went in to cancel my plan. The front desk staff canceled my upcoming appointments, but I later discovered they continued billing me for months. When I contacted them to request a refund and stop the charges, they refused to issue a refund and told me they couldn’t stop the billing for another month. The company has terrible customer service and seems to be all about nickel-and-diming customers. I would recommend avoiding this place entirely.

Poor Facilities and Unhelpful Customer Service I attended VASA for two weeks, hoping for a positive gym experience, but it was far from that. The facility does not have enough weights or fitness equipment to accommodate its members. Almost every day, I had to wait at least an hour to use any equipment. When I finally got access, there were not enough free weights for everyone, and my sets were frequently interrupted because other members would take the weights I was using during my rest periods. It was impossible to finish a workout effectively. Additionally, their customer service is terrible. I contacted an agent to cancel my membership after being charged nearly $100 for a membership I barely used. The agent was unfriendly, repeatedly interrupted me, and showed no concern for the issues I raised about my experience at the gym. Despite my complaints, they refused to offer a refund or even a partial refund. I was also charged a yearly fee and a cancellation fee on top of that, which feels incredibly unfair given my short membership duration and poor experience. VASA needs to invest in enough equipment to meet customer demand and implement policies that ensure members can complete their workouts without constant disruptions. They should also train their customer service staff to listen empathetically and assist customers with legitimate concerns. For anyone considering a gym membership, I strongly advise looking elsewhere. VASA seems more focused on taking money from its members than providing a quality experience or addressing customer concerns.

Water leaking in from the roof several places in the gym in East Colfax in Aurora. They kept mopping it up but that was difficult on the green carpet. Now the green carpet stinks like mold. It’s a disgusting smell. They just want the smell to go away but it’s not. This is not a safe situation!! Reported it to the desk who was wearing a mask because of the smell!!!!

I have only been a member for one day so I cannot speak to their customer service but I can't tell you what I observed on my first day at the gym. First of all it was clean. The steam room and the jacuzzi we're both also clean as well as the shower area and the mens locker room. Before you write a complaint make sure you identify if it is at the location or a corporate issue. I have not tried to cancel so I cannot really speak to that either. I use the location in Oswego illinois. The only thing I noticed so far is that most of the people there do not use the machines or do the exercises properly. This is not the gyms fault it is the members fault for not taking advantage of them showing you the proper way to do things. Too many people think they already know how to do things in that it looks so easy but trust me people, you do one exercise at the wrong angle and you can put yourself out of commission for a long time. Everything has a right way if you want to make gains. The staff still seems to be friendly and helpful but if that changes I will come back and write a new review. All the complaints I see below When I Look to see where it was it's not listed. You cannot judge a chain of health clubs based on one location. Everything has to be put into perspective when you write a review.

My bank changed and, therefore, my monthly membership fee wasn't going through. I received text messages about a failed payment and to go online to pay it. My account was frozen (I couldn't login online or the app) and I found out, through a very late letter, that my past-due balance was in collections and would be reported to my credit. I was not provided information about collections OR credit reporting. I was also not provided with an avenue for which to pay my account so it was up-to-date. I called in multiple times and was on hold for upwards of 1 hr. In talking to others that have used VASA, I've heard the same things. VASA is ruthless on their monthly memberships, if they aren't paid, they will report your account to credit without telling you. They'll also freeze your account and make it near impossible to get current. What a joke for a balance of less than $200.

I joined Vasa Fitness at 16921 E Quincy Ave, Aurora, CO more than 2 years ago, and my experience has been quite disappointing. The restroom has a persistent bad smell, the locker and shower areas remain in dire need of attention. The showers are semi-broken. Additionally, I've noticed hair branches left in the showers, which is both unappealing and unhygienic. Overall, I cannot recommend Vasa Fitness due to these ongoing cleanliness and maintenance issues, if hygiene and functional facilities are important to you