VantrueReviews of vantrue.com

Response from VantrueJul 22, 2025

Thank you for your support!

Response from VantrueJul 22, 2025

Dear Customer, Thank you so much for sharing your experience and for your kind words about our customer service team. We're sorry to hear about the theft incident but glad we could help resolve it for you. We truly appreciate your valuable feedback regarding delivery signature options and shipping speed. we will share this with our logistics team to see how we can improve. We’re always here if you need anything in the future. Best regards, Vantrue

Response from VantrueJul 1, 2025

Bonjour, Nous sommes vraiment désolés d'apprendre votre expérience décevante — ce n’est clairement pas le niveau de qualité que nous nous efforçons de garantir. Merci de nous contacter directement par message privé ou en écrivant à notre service client à l’adresse [email protected]. Nous examinerons la situation dans les plus brefs délais et, si le produit est effectivement défectueux, nous prendrons bien entendu en charge les frais de retour. Nous tenons à respecter pleinement la garantie légale de conformité et à vous proposer une solution satisfaisante. Merci de nous donner l’occasion de corriger cela. 🙏

Response from VantrueJul 1, 2025

Hello, We’re very sorry to hear that you feel this way. At Vantrue, we take customer feedback seriously and are committed to providing both high-quality products and dependable support. We truly regret that your experience didn’t reflect the level of service we aim to deliver. If you’re open to it, we’d appreciate the chance to make things right — please contact us directly at [email protected] so we can assist you further. Your satisfaction matters to us, and we’d like to do everything we can to improve your experience. 🙏

Response from VantrueJul 1, 2025

Hi, Thank you for your feedback and for your patience! We’re sorry the shipping took longer than expected — some items do ship from our international warehouse, but we’re working to improve delivery times and communication. We hope you’re enjoying your product, and please let us know if there’s anything we can assist with!

Response from VantrueJul 1, 2025

Hi, Thank you for your continued support — we truly appreciate you as a repeat customer. We’ve reviewed your case and noticed you’ve placed two separate orders. The additional shipping charge was due to temporary customs and duty-related issues that affected our international shipments at that time. We sincerely apologize for the inconvenience this has caused. Please feel free to reach out to our customer support again at [email protected], and we’ll do our best to assist you further. Thank you again for your patience and understanding.

Response from VantrueJul 1, 2025

Hi, Thank you for your feedback! We’re glad you got what you needed. We apologize for the longer delivery time and are working to improve our shipping speed. If you need any assistance, feel free to reach out to us anytime.

Response from VantrueJul 1, 2025

Hi, We’re truly sorry for the frustration you’ve experienced — both with the return process and the camera’s language setting. We completely understand how disappointing this must have been. In fact, the camera language issue is usually fixable via a quick setting reset, and we regret not having the opportunity to help before you decided to return it. Please reach out to us at [email protected], and we’ll take care of the details. We’re constantly working to improve both our products and service — thank you for your honest feedback, and again, we’re sorry this experience fell short.