Van Dyke's RestorersReviews of vandykes.com

Our contractor placed an order with Van Dyke's months ago. Van Dyke told them only recently that the hardware order could not be completed and that some quantity would not be available until October. I doubt it will be available then.

The below message was a response from a company called Park Seed. Not sure why they rep Van Dykes. I don’t understand why Van Dykes cannot send me the missing parts I need from a 1,900.00 order. I bought a large library ladder with all the hardware. When I put it together I noticed 4 screws and a rung support were missing. I contacted this company they stated my ladder was one rung more than the common one purchased. I told them I was never advised I needed an extra rung. Hard to believe a company this large can’t send me a single rung and some screws when I spent all that money. I am so disappointed in this company. Dear Joseph, We'll request a replacement for the missing rung support on item 12181555, can you please send us a photo of the package where shows the 6 rung supports received. Also, as reminder, per website information the Quiet Glide Library Ladder Unassembled & Unfinished item 02032017 -9' ladder has 8 steps .com/library-ladder-unassembled/p/208738/s/02032017/ which needs an extra rung support. The Quiet Glide Double Hook Non-Skid 16 Inch Ladder Hardware Kit 12181555 is made for a 8' ladder that has 7 steps. com/quiet-glide-double-hook-non-skid-16-inch-ladder-hardware-kit/p/236171/s/12181555/ kit includes (7) ladder step supports. The hardware kits are made for 8' ladder. Extra rung supports needs to be ordered separately in order to complete the 9' and 10' ladder-rung-kit/p/208456/ Best regards, Maria Customer Care Rep Van Dykes Restorers Maria.perdomo The JPPA Family of Brands Dear Joseph, We'll request a replacement for the missing rung support on item 12181555, can you please send us a photo of the package where shows the 6 rung supports received. Also, as reminder, per website information the Quiet Glide Library Ladder Unassembled & Unfinished item 02032017 -9' ladder has 8 library-ladder-unassembled/p/208738/s/02032017/ which needs an extra rung support. The Quiet Glide Double Hook Non-Skid 16 Inch Ladder Hardware Kit 12181555 is made for a 8' ladder that has 7 steps. com/quiet-glide-double-hook-non-skid-16-inch-ladder-hardware-kit/p/236171/s/12181555/ kit includes (7) ladder step supports. The hardware kits are made for 8' ladder. Extra rung supports needs to be ordered separately in order to complete the 9' and 10' ladders. ladder-rung-kit/p/208456/ Best regards, Maria Customer Care Rep Van Dykes Restorers Maria perdomo. Park seed The JPPA Family of Brands

Even though I could some of the items I’ve ordered cheaper elsewhere, I always shop with Van Dyke’s because I know the quality of what I’m getting is always going to be of the kind that’s going to last.

My ordered arrived on time, in mint condition, and with everything I needed to complete a perfect install.

Some of the most beautiful pieces in my home came from Van Dyke’s.

I am giving this company the full 5 stars (which I RARELY give… if you knew me, you’d know just how rare that is for me but since I’m a complete stranger to you, just believe me when I say it’s EXTREMELY rare) because of the excellent customer service I just received over the phone. There was an issue with my order when it arrived (2 pieces were missing) which was INCREDIBLY frustrating and I was 10/10 heated when I called, but their rep couldn’t have handled the entire situation better. They apologized PROFUSELY for the delay on the pieces that were missing and checked their system to see where they were. Not only did I get a generous discount for future purchases, but they told me that if the pieces didn’t come in by the date expected (day after tomorrow) that I should call back directly (he provided me with an extension) and they would issue a full refund! Now THAT is customer service!

I absolutely love the design of the celtic shelf I just bought. It’s beautifully crafted and fits perfectly in my sun room.

I ALWAYS check reviews for companies I purchase from online. Expect THIS TIME,!!!! ORDERD 2 COAT HOOKS AND PAID THE POSTAGE BECAUSE THESE HOOKS MATCH THE TWO I ALREADY HAVE. WHEN I ORDERED THEIR WEB SITE SAID THEY WERE IN STOCK. HOW HARD IS IT TO PUT TWO HOOKS IN AN ENVELOPE AND MAIL THEM????? IVE BEEN WAITING FOR A MONTH TO RECEIVE THEM. THIS IS BY FAR THE ABSOLUTE WORSE EXPERIENCE IVE EVER HAD SHOPPING ONLINE. I WILL NEVER MAKE THE MISTAKE AGAIN AND FAIL TO CHECK THE REVIEWS OF ANY COMPANY I BUY FROM ONLINE. IM AN OLD GUY. I HOPE I GET THE HOOKS I PAID FOR BEFORE I DIE!!!!!