Van Dyke's RestorersReviews of vandykes.com

my order that I needed for a timely job was put on back order for months without informing me. I only found out after weeks of not receiving my delivery when I called to find out the hold up.

Great service! Great quality

I have called and sent an email about my dissatisfaction and received no response. After being a customer for 16 years I wil no longer order from you.

I initially did not want to leave this review, but you kept emailing me to respond. I ordered two "Restorers Steel 5/32 Inch Pin Skeleton Key Item #: 02307585" These are supposed to have a 5/32" hole drilled in them. The keys arrived with a 1/8" hole. Normally I would have just drilled it out to the larger size, but the hole was drilled off-center (not concentric). Both keys were drilled incorrectly and both keys had the hole drilled in a different place, which indicates that no fixture was used to drill the holes and someone just winged-it resulting in un-usable keys. The keys were made in India and the quality is very low. I contacted Van Dyke and they indicated that they knew that this was a problem with other customers. They agreed to ship two more keys. They said they would double check the keys before shipping. Good. The new keys arrived and the packages had been opened indication someone had inspected them. Both keys also had the incorrect 1/8" hole, and both holes were drilled off center. In the end, I was able to make 2 working keys out of the four shipped, but because of the holes being drilled so off-center, they barely work and certainly don't look very good.

Perfect, thanks

Simply the only milk paint to use!!

I think Van Dykes or Knobs has excellent products. I would love to continue to do business with these seemingly sister companies. I cant find their inventory anywhere else. But, their customer service is beyond reproach. I myself have been In some form of CS for over 40 years and have never seen anything like theirs. I have tried to find out why a return was never processed or wanting to buy a duplicate of a Pull I absolutely love. They cannot find any history of my orders Only a Cancelation. I have had to contest the charges to find some history of My orders. I have repeatedly tried to contact them to no assist. One of their Reps told me they already have my money there is nothing I can do. I hope I can resolve my problems with them and continue to purchase from them.

After two errant shipments concerning curved glass, Van Dykes showed commitment in customer service by sticking to it until the order was correctly complete. Special shout out to Megan for her understanding and excellent handling of our order. Eventually everybody makes a mistake. It's how they handle it that shows the character. Van Dyke has great character! Thank you!