Van Dyke's RestorersReviews of vandykes.com

Response from Van Dyke's RestorersAug 3, 2018

Dear Customer, Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately, because of the volume of orders we receive yearly, there are instances when it is simply impossible to avoid a mistake or prevent an error from occurring. When that happens, we will make every effort to correct the problem. Our way of assuring this is our willingness to make the appropriate adjustment whenever a customer expresses dissatisfaction with any product purchased. Please feel free to contact us if there are any other questions or concerns. 1-800-787-3355

Response from Van Dyke's RestorersAug 3, 2018

Dear Glenn, Yes! We are have definitely just completed a huge relocation process and appreciate your patience while we acclimate to our new home and systems! We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Thank you for taking time to participate in our review.