Valyōu FurnitureReviews of valyoufurniture.com

It was Delivered a little late due to holiday season but I am happy w my purchase .

Discovered Valyou through an employer preferred vendor list. The value and style of the offerings impressed and needing to replace a very well liked but 20 years old Max Home set, Valyou had the looks we liked for urban loft style apartment. Well made, real wood and high style mid century styling, win! Customer service was exemplary, delivery times were a bit longer than expected but this is the age of pandemic and supply chain realities. Once scheduled, the delivery was on time, and easy. We are very happy with our Xmas present we gave to ourselves!

Customer service was excellent. A representative kept track of my order and gave me updates on shipment and delivery dates. The bed frame was beautiful and very easy to assemble.

I love my couch! It came faster than expected. The color is nice and overall the couch is very spacious and comfy. I actually love it so much I suggested friends to get it. The customer service was responsive and helpful as well. Looking forward to buying more products from Valyōu

These guys are awesome! I found Valyou just searching on Google after another manufacturer lost my couch in transit (after I waiting 3 months for it), I was a bit skeptical initially because this is the first time I hear about them. After reading some reviews I ordered a couch. This is my experience so far... From the get-go, I made the order and called customer service about the delivery date, they were so kind and courteous after I explained I needed my couch ASAP since I had been couch-less for a few months with a new born and two toddlers in the house. They shipped it almost right away and it arrived very quickly! I absolutely love the couch, its color and comfort level is great for its price, it's actually a bargain. I do have one Con though, I've had it for maybe two weeks now and some places are flattening already so be sure to sit in more than one spot. I tried to fluff it, it's a bit hard but below is a picture for reference, it's overall a great buy in my book!

First of all, the sofa is supposed to be made of feathers-it is not. Pure polyester. VERY UNCOMFORTABLE. The back of the sofa is extremely low and does not support your back. the sofa looks nice and is probably meant to be used in model houses but definitely not if you seek comfort. I called the company as soon as I unpacked the sofa requesting a return. They transferred me from one associate to another over 2 weeks. Then eventually when they were ready to speak with me they said they will not accept the sofa because I don't have the original box and because I passed the 14 days return window. I mentioned numerous times that I am more than willing to pay for a new box but that is not an option for them. After going back and forth they promise to speak with the manager and return a phone call. They never did. My advice is to avoid this company!

I was called 5 minutes after entering my phone number. This is very strange to me as I have not purchased anything. The hard sell is not welcome. They will not send samples of materials, so there is no way to tell if you like it before you buy it. Then they will charge you 20% of the full purchase price in order to return an item if it does not live up to the description. Being based in Hawaii they really need to provide samples of fabric. I will not be buying anything from this company. To ridged in their policy’s.

My experience has been frustrating and inconsistent and inconvenient. I ordered a sofa in September and it’s Nov 11 and I still have not received the sofa. The delivery date has been pushed out again. The delivery is incredibly late and I have paid for merchandise I have not received with no true delivery date in sight. I wish I did not order from them. Horrible experience.