Valyōu FurnitureReviews of valyoufurniture.com

Worst company I’ve ever dealt with. They are a logistics nightmare. Was so excited for my product. The stress & frustration they’ve caused from being unknowingly out of stock, rescheduling deliveries, to loosing my armchair in which they were supposed to refund me for because of all their mistakes. How convenient. Order elsewhere & save yourself the stress & time.

Be careful!! This is a very shady business. I placed an order on July 22 and then the estimated shipping time shown on their website was early August. By August 13, nothing happened so I followed up with an email inquiring about the status. Their customer service staff replied very politely and explained that there are some Covid related delays, customs delays, shipping delays, etc. Understandable. Then I was given an August 29 estimated shipping date. August 29 passed and no news at all. I was then given a 9/6 shipping date. Of course, nothing happened after 9/6. I was then given a 9/10 shipping date. At the moment of writing, I inquired about the order status again concerning the 9/10 will be a fantasy again. No wonder, I was given 10/12 now. So, if you see their estimated shipping date on their website, please add two more months on top of it and you may still have a similar experience as I do. I completely lost faith after hearing the 10/12 date and sleeping on the floor for almost a month. I went ahead and canceled the order. Folks, seriously, if you are attracted by its slightly cheaper price, be prepared! Update: I purchased a Thuma bed last night after canceling the "three months waiting" Valyou bed. I got a notice from Thuma about an hour ago and the items have shipped and the expected delivery is 9/11. Yes, it's more expensive than Valyou but...Thuma Bed is made in Vietnam and how do they manage their logistics? You have to start doubting if Valyou has been forthright about their difficulties in the supply chain due to COVID.

I was exited to try sofa with feathers. Unfortunately what sounds like a great idea didn't work in real life. once you seat on it, it gets a shape and keep holding it. Same like with pillows you need to shake and knock them to get a shape back with sofa it's not that easy to do :) Other than that it's good seems like a good quality and design

I ordered the loft 142 inch sofa a month ago. Later the same day I decided to order 2 ottomans as well. After waiting weeks I started emailing to see where my order was, with no response. Then I called to see where my furniture was and finally got a live person. All of their reps are extremely polite and professional. However, they can not help you. The "logistics team" is going to respond with tracking info. Doesn't happen. Several more calls to customer service and finally I get a call from the logistic team with a delivery date. Yes! Only on my delivery date all I got was the 2 ottomans. I started calling again and am back to waiting on the logistic team to call me back. I would cancel but I'm sure it will be a long drawn out process to get my money back. I spent almost 3k. The sad thing is the ottomans are superb. I love them and can tell they're well made. Now with covid back, I'm sure all the shipping will get backed up again like last year and I'm already tired of waiting. I'm not sure what to do now...I will post again upon resolution. Update** 1 week later, same B.S. about contacting logistics and getting back to me. I have now disputed it with my credit card. This is absolutely unacceptable. Update** logistics called with a Friday 8/20/21 delivery date between 1-5. Guess what? NO Delivery. I called again and was told "the logistics team will be in touch" I'm not sure what happened to the couch that was on the truck 137 miles away, according to tracking, but its not being offered today. Is this all a scam??? Update** my sofa was delivered today. It is absolutely beautiful and extremely comfortable. My suggestion: if you are in a hurry or on time constraint, Valyou is not for you. The furniture is high quality if you can wait....

The price/quality is absolutely astonishing and the customer service is superb. Initially I ordered 2 chairs - stunning . Then I felt confident to order sofa - even better. Finally, I ordered cabinets and some tables. One of the cabinet had a terrible design. I was disappointed because it was $500 cabinet BUT the amazing customer service understood it and refunded me. Excellent! Will shop again!

This company is full of liars. We placed an order of a "Kedman Dining Table" which is stated in-stock ("usually delivers in 10 business days for east-coast customers") on their website on June-20-2021 and the salesperson Floyd reassured us that it will take 1-5 business days to quality check and ship it out. Today is July-5-2021, 15 days after our order, the item is still in the warehouse!!! We would have never ordered from Valyou had we known that it's going to take this long. The ONLY reason we chose them is because the item was/is in-stock and they promised fast delivery. They are always "communicating with the logistic team" when all I need to know is when the item will eventually ship out. Valyou ruined our house warming completely because they kept telling us lies about when it will be delivered. Had to file a credit card dispute to get my money back. will never deal with them again.

I love it. Customer service was prompt and friendly every time I reached out to them. It took less than 3 weeks to be delivered. It is everything that you see online. It is a bit stiff, to be expected though because it's new! This is how my previous new couch felt at first. I can absolutely tell with this one how amazingly comfortable and soft it will become over time.

The co-founder sent me an email offering "$100 💵" and a gif of piles of cash raining down if I sent in pics of my new couch in my home. There was no fine print mentioning a gift card and nowhere in the email did it imply anything other than cash. Yet, I received an email back saying thanks and here's a "$100 cash gift card." There is no such thing as a "cash gift card." When I emailed back to explain and ask how to receive my cash, I never received a response, so I called the cell number shown on the email signature. A person picked up the phone and then immediately hung up. I called back and it went to voicemail, but it was full. I emailed again and explained that I expect my $100 CASH as promised, and that was 11 days ago with no response. That experience alone should tell you to steer clear of this company. I don't appreciate LIES and I don't appreciate being misled. All the co-founder had to do to avoid this negative review was to give me the cash as promised, but they chose to ghost me instead. I highly recommend you do not deal with someone of such low morals.