Valyōu FurnitureReviews of valyoufurniture.com

I ordered furniture on 12/31/21. I was charged the full price 2 days later, but received my order MAY 9th, over 4 months after I placed the order, DAMAGED, missing pieces, and a chase facing the wrong way. A cushion was missing, and a leg was broken. And the ottoman was missing fabric. THEY DO NOT STAND BY THEIR PRODUCT. After I filed a complaint, they told me the only way they would take back my order was if I shipped it back AND packed it in the original wrapping, which we don't have. We paid $350 for FedEx to deliver and unpack the couches, and we didn't save the packing material, noticing the damage and missing items after everything was unpacked. So please don't order from them. Quality is poor and service is even worse. It's a month since we received the defective items and we still haven't reached a satisfactory resolution, as we sit here with a couch missing a cushion, a broken leg, and a backwards chaise.

This review will likely be deleted. I ordered my couch on January 17th with the initial estimated date of arrival would be late February. Since then I've received weekly emails that it would be delayed, but it would arrive "soon." Never once in these emails did they estimate a time or date, just simply blamed "supply chain" despite the fact that the rest of their inventory seems to be unaffected. Customer service is good, but they simply cannot provide any answers. Just vague statements like "yours will be in the next batch" and never specify what that means. I would not recommend this couch. I have been patient for 6 months as I awaited the arrival of a couch that was supposed to come in January. Notice there's no new reviews since February. They're deleting bad ones. Not worth the risk of it arriving damaged, as it seems like a likely scenario at this point. Don't waste your time. ***edited since the company replied: Couldn’t even call me by the right name. They’re replying to so many complaints that they’re obviously copy and pasting replies. Dodged a bullet here.

Final Update 7/8/22: Although I am still upset about the the amount of time that it took to cancel, process, and refund my order I do want to acknowledge that it seems Valyou listened to the feedback from their customers and started working to resolve these issues. I was contacted by Valyou customer service and offered a refund via paypal since I never received the one issued to my credit card. I was able to cancel my credit card dispute and feel that this matter has finally been resolved. 6/17: Second update, 20 business days since refund was "issued" and I still don't have my money back. They switched from telling me to check with my bank to telling me to ask for chargeback. I wish I could leave negative stars. They have been stringing me along for months. I canceled my order 4/29 and had to wait until March 21st to get my refund “processed”. It’s now 2 weeks after they processed it and I still don’t have my money. BBB is full of other customers saying the same thing.

I ordered the beige 110 inch Feathers Sectional and matching ottoman and to my disappointment my delivery arrived last week with a poorly sewn chaise cushion cover, damaged legs, and with another cushion that has a few black lines through it. Worst of all, the couch is not the same soft fabric that is advertised on the website! They also sent free couches to Youtube and Instagram influencers to market the feathers furniture. Apparently that strategy worked and now they have more of a demand than they can supply. It's good they have some happy customers and I would like to be in that group and not where I am now! I filed a warranty dispute and all they offered is $100 partial refund!! Unbelievable! That will not suffice! Obviously, I want the fabric and quality that is advertised on the website! These two items cost more than $2,000 and that is an investment for me. I also keep getting promises of a phone call and no one has reached out to me. They are now forwarding my phone calls.I read other horrific review where other customers experienced the same. I initially wanted to order the matching chair but it was out of stock. I was later sent a pre-order invoice for the chair, but they added it to my previously existing order, which prevented me from using my reward points toward the chair. That raised a red flag, so I contacted them about the cancellation process. Ironically, I then received an email stating that my shipment was arriving early... I threw away the extremely large boxes because one was already damaged and I had no place to store them. They are basically large pieces of cardboard wrapped around the furniture, so it is bogus that they demand that the only way to return the item is with they original boxes. Then they take 20% for returns. Listen very carefully, I have already wasted so much time and energy with this company and I do not deserve to suffer anymore losses because they are swindling people out of their hard earned money! All I wanted was beautiful, comfortable, soft plush, high quality, affordable furniture. I chose Valyou after I learned that they had removed the goose feathers from their feathers sectional because that was what I wanted. I also loved the Mario Capasa design and quality. The fact that the furniture is discounted is also a major plus. I was told that this is a Mario Capasa collaboration. I contacted the Hawaii store and they had no idea that Valyou in the mainland has changed the fabric. They agree that I should have received what is being advertised. Valyou says that they have made the fabric pet friendly. I don't have pets and I did not order pet friendly fabric. It is deceptive for them to send someone something other than what they ordered and then try to penalize the consumer for wanting them to solve the issue and give them what they payed for. This is a regretful experience and I can do better with my money. My order is VFM46970.

Ordered the feather sectional in the microfiber beige and after 6 months of waiting received a dirty sofa with a fabric that seems to have been discontinued because its not on the website anymore. This company is not trustworthy and still missing part of my order!! Someone ive been in contact with sent me a screenshot to prove price of covers which they no longer carry, turns out she sent me a picture of all materials sofa use to come in and I realized they sent me a sofa they must’ve had a hard time selling because it is now discontinued and its junk!!

I ordered a Loft Sofa from Valyou. Great overall experience, the sofa was exactly how it looked in the pictures. The delivery was perfectly done at my house. Loved it!

I ordered the Charm bed almost a month ago and just received a shipping notification today. Owing to supply chain issues during the pandemic, we waited longer than expected to see our order ship. However, the team at Valyou has been super friendly and responsive in helping provide more information and help get my order shipped. We are excited to receive it!

If there were zero stars that is what I would give them. Your right their customer service is responsive and will always get back to you, but they are scammers and liars. It took them 1 month to admit they didn't have my furniture I ordered after creating a shipping label and telling me it was on the way. Now I have been waiting for a refund on my credit card for an additional month and according to them for the last month "the refund is processed, continue to check your credit card' they have been saying that for one month now.. I am so disappointed, have paid interest on charge on card already. To lie to people like this, they must be horrible people or a scam company...... likely both..... DO NOT ORDER FROM THEM, YOU WILL BE SCAMMED