A-Z Moving and Storage LLCReviews of valueaddedmoving.com

This company is fraudulent and they’ll scam you out of your money. They’re willing to help you, set-up your move, and return your calls, until you leave a deposit, then you’re ignored and lose your deposit. Ryan is a liar and a thief. He quoted me a balance of $190, upon delivery then the movers added $475, refusing to deliver my furniture. They were over an hour late and broke my furniture. Christian the leade mover was upset because he had to use the elevator to deliver to the fourth floor. He then notified me that I had too much furniture, that for $1975 I was only allotted the space of an elevator. Who has an elevator’s worth of furniture for a two bedroom apartment? I only had two queen frames, coffee and end tables, three smart TV’s, a china cabinet, and 12 boxes. Hardly anything to load up. This company takes advantage of people, I’m disabled and shame on them. DO NOT DO BUSINESS WITH THEM!!

I wish there were an option to give 0 stars. I booked a move with Value Added Moving in early September and paid a $1,145 deposit. I canceled the service within 24 hours, well within their contract’s 72-hour cancellation policy, which states I’m entitled to a 90% refund. From September 3rd to November 24th, I have sent multiple emails and made numerous phone calls — each time I was told my case was being “forwarded to billing.” Nothing has happened. No refund. No follow-through. Just stalling and scripted responses. This company’s business practices feel dishonest and border on theft. They are withholding money they are contractually obligated to return. Do not trust this company with your move or your money.

We cannot nor will we ever recommend this company. There is no communication. They were over an hour late picking up our items and then charged us an additional $1300 although the inventory matched, the weight was off by half! We have been trying for 9 days in a row to get at least an estimate of when we can expect delivery. No one ever calls back, and we have gotten no results except a lot of different dates that never come to fruition. No communication!

Bait and switch. The worst experience in my life. I'm 70 years old. A single grandma and have been taken in on a scam. Quoted one price, By the time some of my items in the truck half the items not taken and twice the price. Adived them to cancel due to the bad faith and bait and switch, but they refused. I tried to adise them that they were 3 days late on picking up items and I was quoted 1/3 the price. Even though gave an exact total number of items and measuements and was given a price. This is ongoing and has not been settled. Was told I would have my items delivered in 4 days from the date they were to originally pick them up, That was changed to 14. The Owner (he said) of this company called and was verbally abusive While threatening me and using foul language as well as name calling over the phone. He stating that I would not get any of my belongings. He was on speaker phone and many people heard him state that he would steal my items if not paid the balance. "They would be missplaced". He did not care that his company misrepresented themselves, Gave a totally fraudulent estimate, The mover could not communicate (he couldn't speak English), Promise of pick up and delivery date not met, Bait and switch tactics, Items left behind. He just wanted his money. The most unprofessional person I have ever communicated with and believe me that is saying something after 70 years. DON'T USE THIS COMPANY. If I could have given 0, I would have. Again, this is an on going nightmare. They are holding all of a 70 year old woman's belongings hostage until I pay the balance of their outrageous final cost. This is extortion and they should not get away with it. I think the only way anyone gave them higher than a one star review was it they were paid to do so or work for the company. If they do work for this company, I can only feel sorry for them. They have work for such a man.

ALEX AND ANDREW ARE FREAKING AWESOME.

This moving company is an absolute nightmare and should be avoided at all costs. Bait and Switch, they increased the price by $2000 by the time the movers arrived at my home (one of those increases being made the DAY OF after I had sent a detailed list of items and dimensions weeks earlier). Upon arriving at my destination (cross state move) they were missing around 30% of my items, most of which were my higher value items. It has been 10 days since the delivery and I have received no update whatsoever about the status of my missing items, which the driver said the warehouse 1000 miles away still had. Customer service is awful and unwilling to help - I have been promised a call back 6-7 times without ever actually receiving one. Save your money and sanity, get a Pod or choose a FULL SERVICE mover that does not outsource to carriers

The prices they quoted are not the prices they charged. They increased my estimate from $1950-$2794. My original estimate was supposed to include 20 medium boxes which I did not receive. So I paid 800 additional dollars and received half of the estimated service. Now they want to deliver and charge me an additional $300 but then three hours later they said $350. Who knows what the cost will be tomorrow

Bait and switch. Quoted one price then charged an additional THOUSANDS of dollars once your belongings are already loaded on the truck. Quoted $5K and paid a non-refundable deposit. Once our items were on the truck we were told another $4K. Total scammers and nothing but lies. They are based out of Florida, and customer service will tell you they are not a broker, but they are and work with 3rd party movers. Their website reviews are fake and have 5 stars. This company should be shut down immediately, and I would like to log a formal complaint and request that this company be investigated for fraud. UPDATE: I logged my review on 10/28/25 and got a response on 8/26/2026<------ they stated I have the wrong company. NOPE I have the correct slimy company. DON'T us them.