A-Z Moving and Storage LLCReviews of valueaddedmoving.com

Do NOT use Value Added Moving (also billing as Moving Storage and Logistics Services Inc). They are a predatory broker, not an actual moving company, and they rely on textbook bait-and-switch extortion tactics. ​My mother booked them for an interstate move and paid a $1,000+ deposit because they gave her a reasonable quote over the phone, verbally promising her "everything was covered." What they deliberately withheld was an impossible, buried limit in their contract: capping her at exactly 60 small boxes and 74 items total for an entire 3-bedroom house (with zero beds, couches, or large boxes included in their hidden inventory list!). ​When they called to "confirm" the pickup just days before the move, they suddenly demanded double the money because an entire house obviously doesn't fit into 60 small boxes. When we confronted them, their reps flat-out lied to us on the phone, claiming that "US regulations no longer allow weight-based pricing." This is a 100% fabricated lie used by scam brokers to force you into volume-based (cubic feet) pricing, which they easily manipulate by packing the truck loosely to overcharge you on moving day. ​When she rightfully exploded at them, called out the illegal bait-and-switch, and demanded a refund, they refused and hid behind their non-refundable deposit trap. ​Save yourself the nightmare, the stolen deposit, and having your belongings held hostage. Check their BBB complaints and their FMCSA record (US DOT: 3488421). Rent a truck yourself or find a reputable, local company that actually owns their own trucks. STAY AWAY FROM THESE SCAMMERS! UPDATE: 8/26/2026 Value Added Moving has updated their name but not their website here on trustpilot. They are now A-Z moving and storage LLC but as I am updating this review I am staring down the ValueAddedMoving.com website underneath their name. If I could share a screenshot i would.

I came on here to make sure there was a real reflection of this company. They did PRISTINE work for my family. We were moving my mother to Florida and it involved a couple stops, packing, and just a lot overall. They took extended time into our reservation which was necessary to get it organized.

We are in the process of disputing via BBB. However, I can tell you that this company does not hold its contractors accountable. We paid for premier packing service. This looks like, in the real world, tools and individual items being thrown into a moving van. Boxes packed with clothing from one closet, canned goods from the kitchen, and a temper-pedic air bed packed without the bed pump. This looks like our house still having items in everyone room that needs to be packed. Oh and if you ask for the location of your item for home owners insurance purposes, they will tell you at intake that you will always know where your stuff is. But when time comes, its now against their policy to let you know where your stuff is stored. I cannot begin to tell you what a nightmare this company has been. PLEASE it will be easier to do it yourself. Sheesh! The manager we spoke with just towed the company line and said he wasn't there so what was he supposed to do? I say, hold your contractors accountable. We shouldn't have to pay for services not received.

Stay away from this company and their bait and switch practices! As you can see from many of the reviews, they will quote you one price, then continue to increase your price throughout the process, with the biggest bump on the day you're supposed to move (for me it went from ~$2,200 to $5,200)!! Then when you cancel the move, the lovely lady from customer service calls and yells at you about how they're going to keep your deposit - instead of apologizing for the inconvenience and major problem this was causing! I had to find a new mover to go from Colorado to Florida at the last minute which caused significant delays in my planned move. Tom in sales has a great story about how they are both brokers and movers - IT'S NOT TRUE!! They are definitely brokers and the movers come in with NO communication from Value Added Movers except the contract. I had sent them a complete list of what I was moving so they couldn't change the quote on me again, but the mover never got the list and could care less about it. He only goes by the CUBIC FEET quoted on the contract, set by Value Added Movers. Don't know about you, but I can't translate 350 cubic feet into how much stuff I have, which is why I sent them a list. But that's another way they get you - by underestimating it and saying they'll only move a small portion of your stuff. RIDICULOUS! PLEASE - DON'T GET BURNED LIKE I DID!

I will never use this deceitful company again. My move was supposed to take 7-10 days. It is day 22 and still no truck. I called 3 times in the last week and each time I was told they had no idea where the truck was as they had lost communication with the driver. On the 4th call they said the truck would deliver between Friday, Feb 13 and Sunday, Feb. 15. Today, Feb. 12, I received a call that they will be "Loading the truck on Saturday the 14th and deliver in 7-10 days." They had already picked up my stuff on January 23rd. This company is not professional and is run by people who have no clue and truly don't care. What a nightmare, and who knows when my stuff will arrive?

The price was increased unexpectedly on pickup by about 40% even though I ended up taking less stuff than I quoted, as soon as you schedule them they will strong arm as much money as they can out of you, hoping that you’ll pay up rather than schedule other movers. The movers came a day later than scheduled, and even after that delay, were a further 3 hours delayed, and did not communicate that to me at all until after the scheduled (already delayed) time had passed. I was told they would use moving blankets for all the furniture, and handle all assembly/disassembly, but they only used paper and plastic, and did not assemble everything on drop off. I was also told that my move would not be given to another company, and that value added would be handling my move, the people that came to move me were another company, Rapid Express Moving. They will overcharge, under deliver, and be late if you choose value added moving. That being said, I have all my stuff, and the delivery time was rather fast.

DO NOT USE THIS COMPANY. I signed the check for the deposit with their understanding I did NOT have a moving date from TN to CA. Not a problem I was assured if they recorded the call as they say they do, they have proof of that. A month date I suddenly received a call scheduling the move and I reiterated I did not have a date certain and I then received an email saying my move was on hold. I called 3 months later to ask if I could use the deposit for a move from TN to TN rather than to CA and was told yes, but I had to wait to hear from Quality Assurance, supposedly in a couple of days. 2 months later and I’m still waiting. Now they refuse to refund my deposit. So my deposit of $2900 later with no call from them to schedule anything, nothing. They are misleading people and committing fraud. Be very careful. Even though I had no moving date, they made one up and then when I didn’t use it, my contract date for a refund had expired.

Timely. And had great communication. Also cheap