A-Z Moving and Storage LLCReviews of valueaddedmoving.com

The price was increased unexpectedly on pickup by about 40% even though I ended up taking less stuff than I quoted, as soon as you schedule them they will strong arm as much money as they can out of you, hoping that you’ll pay up rather than schedule other movers. The movers came a day later than scheduled, and even after that delay, were a further 3 hours delayed, and did not communicate that to me at all until after the scheduled (already delayed) time had passed. I was told they would use moving blankets for all the furniture, and handle all assembly/disassembly, but they only used paper and plastic, and did not assemble everything on drop off. I was also told that my move would not be given to another company, and that value added would be handling my move, the people that came to move me were another company, Rapid Express Moving. They will overcharge, under deliver, and be late if you choose value added moving. That being said, I have all my stuff, and the delivery time was rather fast.

Value added movers was not my first choice. I went with them because I felt the other movers were not being forthcoming. I found the company on google and called and spoke with Derek Johnson.I informed Mr. Johnson that I needed to move my stuff from New York to Cincinnati, Ohio. He stated it could be done. I informed him that I did not have any furniture just clothes and miscellaneous items. He asked how many boxes I had I informed him I had 4 boxes and was also using canvas bags. He did not once doing our initial conversation inform me I was not able to use canvas bags. The canvas bags even appeared on the BOL. So on 7/21 the movers came the first thing the foreman told me was I had to have everything in boxes, I told him I informed Derek Johnson I was using canvas bags and it was also on the BOL. Foreman told me they could transport my items, mind you I had already paid a deposit of $798 already. Foreman told me they had moving boxes $40 a piece and I would needed 3 of them . Tried to call Derek Johnson he did not answer his phone. I called customer service and spoke with dispatcher letting them know I wasn’t aware of the boxes being needed. I also explained the BOL stated I had canvas bags. I had to pay an additional $120 for the 3 boxes due to the fact I needed my stuff moved. I spoke with Justin Watson and told him that Derek Johnson never said anything about needing boxes, Justin spoke to upper management and I was able to get $60 credit towards my final balance. 2 weeks later before I received my items. Derek Johnson also told me that I would have my stuff that same weekend which didn’t not happen. 8/2 my items came to my storage unit . The foreman which was a different one tried to charge me extra because he said my storage bin was far which it wasn’t. I told the foreman I will not be paying anything extra. He stated well I will unload your stuff and leave it in front of the storage unit entry door and I told him that’s fine. Then upon paying my balance he tried to make me pay the full balance and I told him I have a $60 credit , the foreman didn’t believe me until the driver came in and said yes regarding the credit. They went to get my stuff out the truck and the driver made the foreman take my stuff to my storage unit. The driver said it was a busy day and they had 7 deliveries before me and I told the driver I paid my money just like everyone else. This was an horrible experience and would not recommend this company Everyone says something different within the company,

First of all, understand that Value Added Moving is only a broker. They are not the moving company. You do not know who you will actually be dealing with until they show up. And then the people who drove away with all your possessions are not even who delivers them. Let's just call this the ever increasing rate...Value Added Moving originally quoted us based on 40 boxes. What family of 4 living in a 3,600 square foot house would only have 40 boxes of possessions. Right before the move we added 50 additional boxes to the quote. Paid more deposit and thought all was good. Then the contracted mover shows up on moving day. Walks through and gives yet a higher rate. Is packing the truck and about 3/4's of the way through he comes to me and says that this is going to fill up his whole truck (a box truck) and his warehouse is going to be mad. Could I help him out...I took this to mean give him a bribe. I said no. So at the end he revised the price up yet another several thousand dollars with all of my stuff on the truck. Never mind the truck was not up to standards. Per the FMCSA they should have a company name & DOT number on both doors. There was nothing on either side. One of the reasons I was given for it being more was because my furniture was large. My furniture is all standard dressers/beds, etc. Unless they were saying discount store cardboard furniture is normal size. Additionally, the crew that loaded my stuff was careless. Upon their departure I found one of the item stickers in the front hall, hardware for assembling one piece of furniture, and a dresser knob in the house. They also left bits of tape, empty tape rolls everywhere in the house. They in no way even attempted to pick up after themselves. My items were delivered by yet another party. Those movers were great. No one had really explained to them that there was 1,000 pound item that needed moving into the house. They made it happen. These guys are the only reason I am giving two stars instead of one. If they had handled my move from start to finish this may have been a 5 star rating. Many of my items arrived without the movers stickers on them & I think we managed to reconcile the whole list. The boxes were all beat up - no care was made in stacking heavier items on bottom. Finally we had an antique kids rocking chair that was picked up by the movers but they did not tag it so it did not arrive at my destination. As I was only given a moment to review 188 lines I did not catch that they missed accounting for it when they loaded the truck. It was not super valuable - just sentimental. Don't be lured in by the original low rate quoted. Go with a reputable national moving company & know that in the end they will probably be a better price than the cheap one you start at. Additionally, when you leave a bad review they have some company named Birdeye call you at 11:20pm to discuss your review.