ValabasasReviews of valabasas.com

This company has the worst customer service ever I placed a order in December for Christmas and I never received 2 of the items and I've been emailing them back and forth when they actually reply and now they're ignoring me and we're in February. So called they're still waiting to hear back from the warehouse after I sent them a photo with the shipping paper showing the 2 items that weren't sent. Also how is that you haven't heard from your warehouse in 2 months make that make sense. The clothes are nice but not that nice to be dealing with this bs. I will never order again because if something happens and you don't get your package just consider your money gone cuz they definitely wont be refunding or replacing anything. Update:2/12 I finally did receive my refund. Update 2/24 I also ordered again because I love their clothes and service was amazing they definitely corrected the issue and even called me for an out of stock item, which is greatly appreciated.

I have read so many different reviews both good and bad concerning Valabasas. I can unequivocally say, every piece I have purchased from Valabasas has exceeded my expectations! The clothing is so unique and different. I love them. I just received some new things today from them!

Didn’t have my size for what I ordered got a call from them and replaced it with one my size

One of the items I ordered was out of stock so I was initially disappointed until I got a call personally and another item I really wanted which was just a different colorway of what I originally purchased was packed from the warehouse while I was on the phone. The representative was also extremely knowledgeable and personable. I have to say this must be the best customer service I’ve ever experienced and always quality fashionable products too 💯

I ordered my grandson a Jean jacket weeks ago and still don’t have it no delivery confirmation or anything I got two emails when they received the order and when it shipped nothing after that I deleted the messages hoping I’d receive a few more emails but nothing I even sent two emails still nothing I might have to dispute the claim but I don’t want to have to get another debit card smh

Ordered a size 38 in pants. I took pictures and sent emails and messages online and showed them the sizing is off. Talked to a guy from there on TikTok live and he said they would check messages and never did. But said he seen my comments about the pants sizing. They say 38 but they are way smaller. So I took pictures wearing a 38 and 36 in other jeans. And showed them theirs didn’t fit right . But now I haven’t got any messages returned or my money back. After I made comments on TikTok they put to size up on one. That would have been great information to put in the website before people. They are just taking peoples money at this point. And bad customer service . Prime example, look at the reply they sent. The pants you sent me aren’t a 38 that’s the issue. So not my fault it’s yours.

They were professional and very helpful when my order was cancelled and gave me a discount on the next order I really appreciate them

The fact that I got a call and text about my order and to get it resolved in under five minutes was great.