ValabasasReviews of valabasas.com

Hello, The sweaters referenced in my return request were full-priced items, not sale or final-sale items. Your response did not address this fact and appeared to be a generic automated reply. Please review RMA #A3ZWMIVP, which clearly shows that the items were purchased at full price. My request was simply for a size exchange, yet this straightforward matter has been unnecessarily complicated. I am requesting that this be reviewed and corrected promptly. I would appreciate a direct and accurate response regarding my exchange. Thank you.

The quality of the clothing is decent, but be very cautious when purchasing sale items. Prices are often reduced even further just days after purchase, and the store does not offer price adjustments, store credit, or refunds for the difference.

Shitty customer service.. 1.I ordered a vest and It was a bit too large and I simply wanted to return it so I could get the same vest in a medium. Refund took a whole month longer than the 15 business days they claim it takes.. 2. They never restock their items so they can keep making money. 3. Today I placed an order and I mistakenly chose the wrong size for one item. So I immediately emailed them after placing the order for a size Correction before they shipped it. What do you know, they shipped it before even looking at the email? That’s an easy fix if you ask me, especially with my promptness. Their designer is really good, but their infrastructure is shitty.

I'm a shopaholic; I was so stoked to find this new site; the clothes are excellent quality and super fashionable. However, my excitement was short-lived. I'm giving them two stars only because the quality is so impressive. However, If you have an issue with your order, you're screwed. This business has the worst customer service. I've been calling and emailing them for one month, with no response. They take a long time to ship your purchase; if you return it, they will keep your return and will not issue a refund. I placed two separate orders, and neither item I purchased fit. I only wanted to exchange my purchase for a different size, but they declined to allow me to do so on one order because they said the item was on sale, which was not posted anywhere within the ad. You have to email them to get a return request; surprisingly, they responded within 24 hours. I did not notice they declined one return until after returning one of the items. I have even been calling them and emailing for over a month to ask where my credit is for the item they did approve and want to pay shipping so they could return the pants I accidentally returned. They have ignored me. The 888 number is a joke; it is a robotic voice. Like, is this company for real? They need to hire me to help them level up and revamp their customer service. It's awful they have such suitable clothing, but the business is running like s%^&. So basically, I'm out of $200. They have my returns and will not issue a refund, credit, or exchange my items. Amid my return, I placed a third order. Keeping my finger crossed I don't get burned a third time. PROS: Excellent Quality. It is unique and fashionable. CONS: HORRIBLE Customer Service! 888 Number NO Human only a Robotic VM. NEVER answers the phone, NEVER replies to email, the only thing I received a response for was a return request, however I returned the merchandise and I Never received my refund or store credit for. They don't clarify if you are buying a sale or regular-price item, but when you request a return, they say it's non-returnable.

Ordered a mohair coat from the company, arrived quite quickly and was pretty good quality. HOWEVER it was missing the belt, the coat kinda looks a bit off without it and is a rather integral part of the garment. Customer service is possibly the worst I've ever experienced. Non existant. Ignored all inquiries and fake responded on instagram. Joke of a company. Shame as the coat is nice quality though lmao

They are ok, until something does not fit or has an issue. They will not refund your money or reply to your emails. I will not be purchasing anything else.

TLDR, avoid buying from them. They aren’t a well establish reputable brand. They are just showy street ware and the risks of buying from them reflect this. I’ve purchased from them twice now for a total of 6 items. Of those 7 items one was immediately return because they didn’t include necessary components to make it work when shipping, 1 was not functionally designed, and 1 was not as advertised on the website. The other 4 were fine. Their customer service is basically non existent AND they change their policies Willy nilly to try and skirt responsibility.