ValabasasReviews of valabasas.com

I have spent quite a bit of money with this company and the other day they send me a damaged shirt with rust stains all over it and yet they want me to go somewhere to print a label and than drop off the shirt at a usps.. why is this on me, Using my time and gas to do this.. I emailed them all the photos of the stains on the shirt so therefore they cant sell it they could of just gave me my money back made it easier on me and i trash the shirt as its absolutely damaged and useless Than Today another package comes and i thought all my items were in the bag however i was missing 2 items i see the packing slip and they wrote on my packing slip refunding for both items i am missing...Are u serious they were available when i purchased them and instead of making me aware of the issue by email before they ship my package i find out on a paper in the bag upon delivery..How can something show available if its not available i cant believe a company like valabasas who i admired for their amazing clothing would be ran this way.. Idk after these 2 issues in the last 3 days really put a bad taste in my mouth.. Now i have 2 more orders coming amd now wondering if any of my stuff will be missing again talking about its out of stock..If its out of stock than it should be out of stock its just that simple..This has been a Very Stressful Experience for me lately and they prolly dont give a crap about how i feel which is fine..Companies seem to only care about the money anymore, and customer service is horrible..I want a response back from them but as i see they seem to only respond to only the good reviews.. I was talking to.highly of valabasas but now i just dont know how i feel at this point..what happened i ordered so much last year and it was the best experience ever and now something has changed and i would like to know why!

Update: 9/26/24 I sent the items back and received a full refund. They have great quality clothes just horrible customer service. So because we received a refund I'll give three stars... If I could give 0 stars I would! I wish I had seen these trust pilot reviews before ever purchasing from them! I purchased my husband a two piece outfit (paid for each item separately) the pants were too big. We sent them back via USPS for an exchange, paid for shipping and I waited for the company to reach out to me regarding the confirmation of receipt and the correct size needed to exchange. Well that never happened and they took it upon themselves to send another pair back which are two sizes too small than what he wears! I have been emailing for weeks now trying to get this resolved. Needless to say just like other reviews they don't respond! But I will take to social media and put them on blast! That's the ONLY way people will know not to shop with them! It's best to go to Rockstar Original.com They care about their customers, I had multiple issues with them and they took care of them immediately! They also have an actual customer service line you can call

I have place a few orders with Valabasas. I have always received the items, but i did incur a long, drawn out situation when it came time to exchange a size for one of my orders. I returned the item via USPS, as instructed, and they stated that it takes 10-15 business days from date returned item is received. I called on the 14th day to inquire about return and surprisingly there wasn’t even an update on my return as of the 14th day. I did get in touch with a representative on the phone, who insured to push my exchange along and note the account. So stay tune, I am trying not to go the credit card dispute route.