VakkerlightReviews of vakkerlight.com

Response from VakkerlightDec 25, 2023

Thank you for sharing your experience with us! We appreciate your feedback and are glad to hear that despite the initial surprise of the light not being fully assembled, the assembly process was straightforward and only took about 15 minutes to screw in the crystal pieces. It's great that you enlisted the help of a handyman for the installation, especially over a stairway where safety is paramount. We understand that working with electricity can be a concern, and we always recommend seeking professional assistance when needed. Your satisfaction is our priority, and we're here to assist with any further inquiries or feedback you may have. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing Vakker Lighting, and we look forward to brightening up your space with our products! Best regards, Selina

Response from VakkerlightDec 25, 2023

Thank you so much for your fantastic review! We are absolutely delighted to hear that the Milan Wall Sconces exceeded your expectations and truly 'blew you away'. It's incredibly rewarding for us to know that they made such a striking impression and that they are even more dramatic and beautiful in person than in the pictures. Your experience with our customer service is also heartening to hear. We understand the importance of support and responsiveness, especially when ordering online. We're glad that Miya could assist you effectively and provide you with the professional, prompt, and customer-oriented service we pride ourselves on. Thank you for taking the time to share your experience and for your willingness to order from Vakkerlighting again. Your satisfaction and positive feedback are what motivate us to keep providing exceptional products and service. If there's anything else you need or if you have any more lighting projects in the future, please don't hesitate to reach out to us. Miya and our team are always here to help! Best regards, Miya

Response from VakkerlightDec 25, 2023

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you rate us 5 stars, and we deeply appreciate your kind words about our customer service, especially Miya. We're delighted that Miya could assist you in resolving the issue with the snowflake chandelier, ensuring you now have two beautiful pieces. Your feedback reinforces our commitment to providing excellent customer service, and we'll be sure to pass on your appreciation to Miya. We understand the time delay associated with products not originating in the United States, and we're grateful for your patience. It's fantastic to hear that the well-packaged, well-made, and beautiful products exceeded your expectations. Thank you for choosing Vakker Lighting, and we look forward to serving you again in the future. If you have any more questions or need assistance, please don't hesitate to reach out. Best regards, Martin

Response from VakkerlightMay 19, 2024

Dear valued customer, We are deeply sorry to hear about the negative experience you had with your recent purchase from Vakkerlighting. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. We apologize for any confusion regarding the number of wall sconces included in your package and for the missing wall piece in the second sconce you received. This falls short of the high standards we strive to maintain in both our products and customer service. Please know that we take your feedback seriously, and we want to make things right for you. Our support team is here to assist you with the return or exchange process for the items that did not meet your expectations. We have a relaxed return and exchange policy in place to ensure that you are fully satisfied with your purchase. We understand the frustration you have experienced with the communication and lack of resolution thus far. Rest assured, we will escalate this matter internally to ensure it is addressed promptly and effectively. Please reach out to our support team again, providing any necessary details, and we will work diligently to resolve the issues you have encountered. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding as we strive to make this right. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to regain your trust and satisfaction with Vakkerlighting. Best regards, Miya Customer Service Team Vakkerlighting

Response from VakkerlightDec 25, 2023

Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with our customer service team. Going the extra mile, such as creating a personalized video for your questions, is what we strive for to ensure our customers' satisfaction. At Vakker Lighting, we are committed to providing top-notch customer service, and it's always rewarding to know when we've exceeded your expectations. If you ever have more questions or need assistance in the future, please feel free to reach out. We are here to help! Thank you for choosing Vakker Lighting, and we look forward to serving you again. Best regards, Miya

Response from VakkerlightDec 25, 2023

Thank you for taking the time to share your feedback with us! We're delighted to hear that you are pleased with the light and that it fits perfectly in your space. Your satisfaction is our ultimate goal, and we're glad we could contribute to enhancing your home environment. We appreciate your honest feedback regarding the instructions for attaching the shade. We apologize for any inconvenience this may have caused. Your input is valuable, and we'll certainly take it into consideration for future improvements. It's wonderful to hear that our customer service team was able to assist you effectively. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your experience with Vakker Lighting continues to be positive. Thank you for choosing our products, and we look forward to serving you again in the future. Best regards, Miya

Response from VakkerlightDec 25, 2023

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you not only received the chandelier you initially ordered but also had such a positive interaction with our customer service team. Your satisfaction is our top priority, and it's heartening to know that our efforts to reassure you were successful. We're delighted that you love the products you purchased, and it's fantastic to hear about your confidence in our company. We truly appreciate your understanding regarding the assembly process and shipping time. It's customers like you who inspire us to continue providing beautiful and high-quality lighting fixtures. We're especially grateful for your kind words about our customer service team's politeness and helpfulness. It's always our pleasure to assist customers and make their shopping experience as smooth as possible. Thank you for choosing Vakker Lighting, and we look forward to serving you again in the future. If you ever have any questions or need assistance, feel free to reach out. Happy decorating! Best regards, Miya

Response from VakkerlightDec 25, 2023

Thank you so much for sharing your positive experience with us! We're thrilled to hear that your son successfully installed the light in the bedroom and loves it. Your happiness and the acknowledgment of making a great choice mean a lot to us. We're also delighted to know that Miya's quick response to emails contributed to your positive experience. Providing timely and efficient customer service is a priority for us, and we're pleased to have met your expectations. If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. Thank you for choosing Vakker Lighting, and we look forward to brightening up more spaces for you in the future! Best regards, Miya