VakkerlightReviews of vakkerlight.com

Response from VakkerlightOct 23, 2026

Thank you for sharing your feedback. We're truly sorry to hear that your experience with the Levels Ceiling Light has been disappointing. We understand your concerns about the installation process, the missing rubber gaskets, the alignment of the glass pieces, and the difficulty of replacing the LED components. We know these details matter, especially when working with a delicate glass fixture, and we're sorry the installation was more difficult than expected. We'd appreciate the opportunity to look into these issues, including the missing gaskets and the LED replacement options, to see how we can help. Please reach out to our customer service team at [email protected] so we can review your concerns and work toward a suitable solution. Thank you again for bringing this to our attention. Your feedback is valuable to us, and we'll share it with our team for review. Sincerely, Tammy Customer Service Team

Response from VakkerlightSep 21, 2026

We’re sorry to hear that you’re experiencing issues with your light fixture. We truly appreciate you sharing your feedback with us. We have already reached out to you via email and would like the opportunity to help resolve the concerns you mentioned, including the installation and component issues. Please kindly check your inbox for our message. Once we receive your reply, our team will be happy to assist you and work toward a suitable solution. Looking forward to your reply. Warm regards, Carmen Customer Service Team

Response from VakkerlightSep 20, 2026

Dear customer, Thank you for sharing your feedback. We would like to clarify that when your order was placed on August 9th, the Free Standard Shipping (4–6 weeks transit) option was selected at checkout. Our team completed quality control and packaging within a week, dispatching the parcel on August 17th, and FedEx delivered it to your doorstep on September 17th—fully within our stated 4–6 week delivery window. While the package arrived within the expected timeframe, we completely understand that waiting for international shipping can feel long. To show our sincere appreciation for your patience, we have reached out to you via email with a goodwill solution. Please kindly check your inbox. If there is anything else we can do for you, please feel free to reach out to us directly at [email protected]! Best regards, Aletta Vakkerlight Customer Service Team

Response from VakkerlightSep 6, 2026

Thank you for sharing your feedback. We’re sorry to hear that the size and color of the light did not work well for your space. We understand that choosing the right size and finish is very important, and we appreciate your feedback. We have already contacted you via email to discuss possible solutions, including exchange options. Our Square Post Outdoor Light is available in different sizes and colors, and we would be happy to help you find a better option that suits your needs. Please feel free to let us know your preferred size and color, and we will do our best to assist you. Thank you again for giving us the opportunity to help. Warm regards, Carmen Customer Service Team

Response from VakkerlightSep 5, 2026

Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties during the installation process. We understand how frustrating it can be when additional time and effort are required during installation. We have already contacted you via email and are reviewing the installation details with our team. We would like to better understand the situation and work with you to find the best possible solution. Thank you again for bringing this to our attention. We appreciate the opportunity to assist and improve your experience with Vakkerlight. Warm regards, Customer Service Team

Response from VakkerlightSep 4, 2026

Dear Matt, Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused by the installation guide. Because the Round Alabaster Ceiling Lamp comes pre-assembled as a whole unit, the core installation mainly involves securing the ceiling plate screws and connecting the wiring. However, we completely understand that unclear labeling and simplified instructions can make the process unnecessarily confusing, even for experienced installers. Your feedback is extremely valuable to us. We are currently auditing and updating our instruction manuals and part labeling for this model to ensure a much clearer, step-by-step experience for future customers. We have reached out to you directly via email to offer personal assistance and support. Thank you for your feedback, and we are glad to hear that you enjoy the look of the light in your home! Best regards, Ling Customer Care Team

Response from VakkerlightAug 29, 2026

Hi, Thank you for sharing your feedback. We truly appreciate your kind words about our customer service. We’re sorry that the delivery time felt longer than expected, especially when your clients were waiting for the fixture. We completely understand how important timing is for a project. We’d like to clarify that our fixtures are handcrafted and shipped directly from our factory in Asia. At checkout, this order was placed with our standard shipping option, which has an estimated transit time of 4–6 weeks after shipment. Your order was delivered within the estimated timeframe provided. While we always work hard to improve our production and shipping process, international shipping times can sometimes feel lengthy compared with local suppliers. We truly appreciate your patience and are grateful that you chose Vakkerlight for your project. Thank you again for your support, and we hope the fixture brings a beautiful finishing touch to your clients’ space. Best regards, Abby Vakkerlight Team

Response from VakkerlightAug 27, 2026

Dear Jennifer, Thank you for your feedback regarding order. We are very sorry to hear that the cord length and switch position fell short of your expectations for your installation space. We have sent a direct email to your inbox offering to send you a customized, longer power cord free of charge to ensure the light reaches your outlet comfortably and functions properly in your room. Please check your email so we can gather your required cord dimensions and resolve this for you as quickly as possible. Your satisfaction is our top priority! Best regards, Aletta Vakkerlight Customer Service Team