VakkerlightReviews of vakkerlight.com

Response from VakkerlightDec 25, 2023

Thank you for sharing your experience with us! We're so glad to hear that despite initial concerns, your experience turned out to be a positive and enjoyable one. It's wonderful to know that Miya provided you with reassurance and support throughout the process. We appreciate your patience with the shipping time and are delighted to hear that the protective packaging and the beauty of the light met your expectations. The image of enjoying a glass of wine while assembling your light to music sounds delightful, and we're thrilled that this became a fun and memorable part of your experience. It's great to know that the gold and porcelain petals of the fixture have beautifully complemented your space, and that the installation went well, especially with the unique requirement of your angled ceiling. Thank you for choosing Vakkerlight, and for your trust in our products and service. We're so pleased to have been a part of creating a beautiful and fun atmosphere in your home. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. Enjoy your new lighting, and we hope it continues to bring joy and beauty to your space! Best regards, Martin

Response from VakkerlightDec 26, 2023

Thank you for sharing your positive experience with the Vakkerlight fixture! We're thrilled to hear that it adds beauty to your dining area and that it jazzed up your space. Creating lighting solutions that enhance the ambiance of your surroundings is what we strive for, and it's wonderful to know we achieved that in your home. It's also great to hear that the installation process was quick and efficient with the help of your handyman, taking only 15 minutes. We aim to design products that are not only aesthetically pleasing but also easy to install for our customers' convenience. The mention of the lights creating a pretty reflection on the ceiling is delightful. If you ever have more feedback to share or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your experience with Vakkerlight continues to be illuminating. Best regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightDec 25, 2023

We sincerely apologize for the inconvenience you've experienced with our shipping. We're truly sorry to hear about the challenges you faced with both the quality and accuracy of the shipping process. Your feedback is invaluable to us, and we're committed to addressing and rectifying these issues. We understand the importance of a smooth shipping experience, and we deeply regret that we fell short of your expectations. Please be assured that we take your concerns seriously, and we are actively working to investigate and resolve these issues to prevent them from occurring in the future. To assist us in addressing your specific situation, could you please provide us with your order details or contact our customer service team directly at [email protected]? We would appreciate the opportunity to make this right and regain your trust. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to improve our shipping processes. Best regards, Selina Customer Service Team Vakker Lighting

Response from VakkerlightDec 26, 2023

Thank you for sharing your experience with us. We're thrilled to hear that you are very happy with your new chandelier and that it has beautifully enhanced the look of your dining room. Your patience and anticipation in waiting for the chandelier to arrive from China and to have it installed are truly appreciated. It's great to know that the LED bulbs, being replaceable and not integrated into the fixture, add to your satisfaction with the product. We understand the importance of both aesthetics and practicality in home lighting solutions. We're also delighted to hear your appreciation for the unique design and the natural look of the ceramic leaves. Our aim is to provide not just lighting but also a piece of art that complements and elevates the ambiance of your home. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to ensure your continued enjoyment of your Vakkerlight chandelier. Best regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightDec 26, 2023

Thank you for sharing your experience with Vakkerlight. We appreciate your patience and understanding throughout the process, and we're pleased to hear that your lights arrived within a reasonable timeframe, albeit a bit longer than expected. We apologize for the inconvenience caused by the broken glass shade, but we're glad that our customer service team could promptly address the issue by sending a replacement. It's great to know that both lights are now installed, and you're overall happy with the quality, considering the price point. Your feedback is valuable, and it helps us continue to improve our products and services. If you have any more feedback to share or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your continued satisfaction with Vakkerlight. Best regards, Martin Vakkerlight Customer Service Team

Response from VakkerlightOct 4, 2023

Thank you for bringing your concerns to our attention. Firstly, we'd like to assure you that we operate with integrity and are fully committed to serving our customers. We regret to hear about the damage your package suffered during transit. Please understand that once a package leaves our facility, certain incidents beyond our control can occur during shipping. Furthermore, we are currently navigating a legal matter, but we have engaged legal counsel to expedite the resolution. Rest assured, your refund request is on our priority list and we are working diligently to address it at the earliest. Our commitment to delivering your order and our willingness to process a refund underscores our dedication to customer satisfaction. We kindly ask for your patience and understanding as we work through these challenges. Thank you for your trust and cooperation. Warm regards,

Response from VakkerlightOct 4, 2023

Thank you for bringing your concerns to our attention. Firstly, we'd like to assure you that we operate with integrity and are fully committed to serving our customers. We regret to hear about the damage your package suffered during transit. Please understand that once a package leaves our facility, certain incidents beyond our control can occur during shipping. Furthermore, we are currently navigating a legal matter, but we have engaged legal counsel to expedite the resolution. Rest assured, your refund request is on our priority list and we are working diligently to address it at the earliest. Our commitment to delivering your order and our willingness to process a refund underscores our dedication to customer satisfaction. We kindly ask for your patience and understanding as we work through these challenges. Thank you for your trust and cooperation. Warm regards,

Response from VakkerlightDec 25, 2023

Dear Valued Customer, First and foremost, we would like to extend our sincerest apologies for the inconvenience and disappointment you experienced with your Gingko Chandelier B order. It is always our aim to ensure that our products reach our customers in perfect condition, and we regret that this was not the case in your situation. We understand how frustrating this must have been and want to assure you that we take such matters very seriously. I am pleased to inform you that the issue regarding our accounts has been fully resolved. As a gesture of our commitment to customer satisfaction, we have processed a full refund for your purchase. We deeply appreciate your patience and understanding as we worked through this issue. Our team is dedicated to improving our service and product quality to prevent such occurrences in the future. Should you have any further concerns or require assistance, please do not hesitate to contact us. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards, Selina Customer Service Team Vakkerlighting