VakkerlightReviews of vakkerlight.com

Response from VakkerlightFeb 26, 2024

Dear Valued Customer, Thank you so much for taking the time to share your positive experience with our product and the service you received. We're thrilled to hear that you're loving your new purchase and that it has found the perfect spot over your dining table! It's our pleasure to ensure that you benefit from all available offers, including the 10% discount for first-time buyers. We're delighted to know that Miya's proactive approach in crediting you back the discount was appreciated. Our team is committed to providing not just quality products but also exceptional service that adds value to your shopping experience. If the product has enhanced your family room and dining area, we would love to see it in its new home! Feel free to share photos with us if you're comfortable. Additionally, should you have any further needs or questions about our products, Miya and the rest of our team are always here to help. Thank you once again for choosing us for your home. We look forward to serving you again in the future and continuing to exceed your expectations. Best regards, Martin Customer Service Team

Response from VakkerlightFeb 26, 2024

Dear Valued Customer, Thank you immensely for taking the time to share your positive experience with Vakkerlighting. We're delighted to hear that you found our selection of lighting both extensive and well-priced, and that the stone sconces you selected for your entryway staircase have met your expectations. We're genuinely sorry to learn that one of the stone covers arrived damaged, but are thrilled to know that Miya was able to address your concern promptly and ensure that a replacement was swiftly arranged. It's paramount to us that our customers are satisfied not only with our products but also with the level of customer service they receive. Hearing that you're very happy with your lighting and would consider purchasing from us again in the future is the best feedback we could hope for. We aim to maintain our commitment to quality and service in every interaction and are glad that this was reflected in your experience. We greatly appreciate your willingness to recommend us. It’s customers like you who help us grow and continually improve. Should you have any more design projects or need further assistance in the future, Miya and the rest of our team are always here to support you. Thank you once again for choosing Vakkerlighting. We look forward to the opportunity to serve you again. Warmest regards, Martin Customer Service Team Vakkerlighting

Response from VakkerlightFeb 26, 2024

Dear Valued Customer, Thank you for sharing your experience with Vakkerlighting. While we're saddened to hear that the mushroom sconces weren't the perfect fit for your apartment's design, we're heartened by your kind words regarding the service you received. Your feedback about Miya's responsiveness and helpfulness is incredibly appreciated. Our team, especially Miya, strives to provide solutions and support that make any situation as seamless as possible, even when the products don't quite match your expectations. It's wonderful to know that, despite the circumstances, you found the light beautiful and the process hassle-free. We're thrilled to hear that you would consider Vakkerlighting for your future lighting needs. Our aim is always to ensure a positive customer experience, both in terms of product quality and service excellence. We look forward to the opportunity to serve you again and to finding the perfect lighting solutions that will complement your space beautifully. Should you need any assistance or wish to explore new lighting designs in the future, please don't hesitate to reach out. Miya and the rest of our team will be more than happy to help you find just what you're looking for. Thank you once again for choosing Vakkerlighting. We're truly grateful for your support and your willingness to shop with us again in the future. Warmest regards, Martin Customer Service Team Vakkerlighting

Response from VakkerlightJan 24, 2024

Hi April Franco, Thank you for reaching out to us. We understand your concerns about the product, and we genuinely value your feedback. Regarding the product's design and dimensions, we would like to assure you that our items are manufactured to match the provided pictures accurately. We want to emphasize that our products undergo rigorous quality control, and we have successfully sold over 500 units of this lamp to satisfied customers in the United States without receiving any feedback regarding quality issues. We acknowledge that personal preferences play a role in product satisfaction, and it seems that the current light might not align with your preferences. If you find that the product doesn't meet your expectations, you have the option to return it. We respect your decision, and if you choose not to return the item, we understand and cannot force you to do so. Should you have any further concerns or if there's anything specific you'd like us to address, please feel free to let us know. We are here to assist you. Best regards, Miya Vakkerlight Team

Response from VakkerlightJan 24, 2024

Dear Valued Customer, First and foremost, please accept our sincerest apologies for the disappointment you've experienced with your recent order from Vakkerlight. We understand how frustrating it can be to receive a product that does not match your expectations, and we deeply regret any inconvenience this has caused you. We would like to clarify that our intention is always to provide our customers with products that meet their needs and expectations. There was certainly no intention of a bait-and-switch tactic, and we are genuinely sorry if it came across that way. We understand that the product you received has no quality issues, but it’s not what you ordered, and for that, we are keen to rectify the situation. To ensure your satisfaction, we would like to reiterate the solutions we have on offer: Return and Refund: If you choose not to keep the order, you can return it to us, and we will process a full refund for you. Accessory Replacement: If your issue is with a specific accessory of the product, we are more than willing to replace it and send you the correct accessory promptly. Product Replacement: In case the entire lamp is not to your liking, we are prepared to consider sending you a new lamp from another supplier, ensuring it aligns with what you originally ordered. We aim to resolve this issue amicably and are committed to negotiation rather than dispute. Your satisfaction is our top priority, and we are willing to take the necessary steps to ensure a positive outcome. Please let us know which option works best for you, or if there's any other way we can assist you in this matter. We are here to help and look forward to your response. Warm regards, The Vakkerlight Customer Service Team

Response from VakkerlightJan 24, 2024

Hello, Thank you for taking the time to share your creative solution with our lights! We're delighted to hear that you found a unique way to use them by incorporating remote puck lights. It's fantastic to know that they now fulfill your specific needs without cords showing or the need for hardwiring. We appreciate your kind words about the quality of our lights. Your satisfaction is important to us, and we're thrilled that our products have contributed positively to your space. If you ever have more feedback to share or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your continued satisfaction with Vakker Light. Thank you for choosing our lights for your creative lighting solution! Best regards, Miya Customer Service Expert Vakker Light

Response from VakkerlightJan 18, 2024

Hello, Thank you so much for your glowing feedback! We're delighted to hear about your positive experience with our customer service, particularly with Miya. It's our goal to provide exceptional service, and we're thrilled that Miya promptly addressed your concern regarding the cracked alabaster piece. We understand that situations like these can be inconvenient, and we appreciate your understanding, especially considering the delay in reporting the damage. Miya's quick response and efficient handling of the replacement process exemplify the level of service we strive for at Vakker Light. We're equally pleased that the new alabaster piece arrived promptly and in perfect condition. Your satisfaction is our priority, and we're grateful for your trust in Vakker Lighting. It's fantastic to know that you not only found our prices competitive but also appreciated our 5-star customer service. If you ever have more feedback to share or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your continued satisfaction with Vakker Light. Thank you again for choosing us! Best regards, Miya Customer Service Expert Vakker Light

Response from VakkerlightJan 11, 2024

Hello, First and foremost, I want to express my deepest apologies for the significant delay and the stress this situation has caused you. I completely understand your frustration and concern, especially after investing in a significant number of fixtures and decor for your home. It's certainly not the experience we want any of our customers to have. Regarding the delay, it's unfortunate that customs inspections have significantly held up your shipment. These procedures, while crucial for regulatory compliance, can sometimes be unpredictable and extend beyond our control. However, please rest assured, this is not indicative of a scam, but rather an unexpected and regrettable delay in the shipping process. I have good news to share. The package has now completed customs clearance. We are coordinating with UPS to ensure the prompt pick-up and transportation of your package. Based on the latest update, we expect your lights to be dispatched to you within this week. We genuinely value your patience and trust in us. I understand that waiting for such a long time is not ideal, and I assure you we are doing everything possible to expedite the remaining process. Your satisfaction is incredibly important to us, and we are committed to rectifying this situation. You have our assurance that we will continue to monitor the shipment until it safely arrives at your doorstep. Should you decide to proceed with a claim for buyer protection, we completely understand and will support you in any way needed. However, we are hopeful that the lights will reach you within the mentioned timeframe and meet your expectations. If you have any more questions, need further assistance, or wish to discuss this matter, please do not hesitate to contact us. We are here to help and ensure your satisfaction. Thank you once again for your patience and understanding. Warm regards, Miya Customer Service Expert Vakker Light