VakkerlightReviews of vakkerlight.com

3.2798 reviews
Home Goods Stores
5000 Thayer Center STE C, Oakland, Maryland

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Vakkerlight

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About Vakkerlight

Vakkerlight — Handcrafted Lighting AtelierCrafted in solid brass, alabaster, and travertine — trusted by 100,000+ homes worldwide.Vakkerlight is a modern lighting destination offering curated collections of pendant lights, chandeliers, wall sconces, floor lamps, and outdoor fixtures for residential and commercial spaces. From hand-carved alabaster stone lamps to statement brass chandeliers and weather-resistant outdoor lighting, our range spans classic elegance to clean modern simplicity.We believe lighting is more than illumination — it's the architecture of atmosphere. Every fixture in our collection is selected for its ability to transform a room, blending artisan craftsmanship with contemporary design sensibility. Materials are chosen not for the season, but for the decade. Joints are hand-soldered. Finishes are plated to hold up under sun and steam.What you can count on· One-year warranty on every fixture — manufacturing defects covered, no questions· Complimentary standard shipping across the United States· UL certified across the range — every fixture meets US electrical safety code, with damp-rated documentation where the room calls for it· Custom wooden crates for oversized fixtures — form-fit foam, felt linings, survives forklift handling· Insured end-to-end — general liability coverage from our atelier to your final delivery· California-based care team — a real specialist replies within 24 hours, with full authority to refund, replace, or repairFor designers, architects, and hospitality projects, we offer trade pricing, a dedicated project specialist, complimentary 3D visualisation, and custom finishes & sizing on most fixtures — often without surcharge.Where to find usShop Our CatalogueTrade Account — Designers & HoteliersContact Care Team →

Vakkerlight (vakkerlight.com) has 798 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: vakkerlight.com
Website: vakkerlight.com
Category: Home Goods Stores
Location: Oakland, Maryland
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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About Vakkerlight

Vakkerlight (vakkerlight.com) has 798 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: vakkerlight.com
Website: vakkerlight.com
Category: Home Goods Stores
Location: Oakland, Maryland
Listed on Five Star Index: 2026

Jillian M.

Apr 13, 2024

They don't stand by their products or return policy

Update: I have changed my 1 star to a 2 star because Martin, Vakker's Customer Service Manager, reached out to facilitate rectifying the situation. He offered me what is essentially what their return policy states so I was able to get a refund for both light fixtures. To my surprise they also told me I could keep the fixtures, which are still more or less unusable but I appreciated the gesture. Miya however, continues to be pushy about making sure I amend my reviews which I don't appreciate but I'm a woman of my word and I told them I would revise my honest reviews to contain more current information. I'm a designer in their trade program and unfortunately I will NEVER be ordering lighting from them again. I ordered one chandelier from them and it was great, though it did need to be put together which was surprising but I suspect that is how they keep their costs down, which I understand and is fine. I also ordered the Eivor Wall Lamp from them, and while esthetically its beautiful, the light output is no more than a small night light. when I reached out to their customer service they recommended that I get a brighter bulb for it, BUT with this fixture the light bulb is literally glued in and cannot be removed! Why a manufacturer would make a light fixture where you can't replace the bulb is absolutely beyond me! But they said that since the the light still functions and that since we have "used" it they wont replace it (even thought the light was so dim it needed to be taken down right after putting it up they considered that used). After much back and forth and practically begging for them to help me they finally told me they would replace it with a different fixture "free of charge". Well when it came time to order the new fixture Miya from customer support sent me a link to my invoice and it was definitely not "free of charge", they ended up discounting the new fixture 30%. I did offer to pay the difference but with the 30% discount I ended up paying significantly more than the difference. But by this time I was over it, so I paid for it and hoped that this new fixture would be better. It was not. I ordered the Zachary Wall Lamp and unfortunately this too was a hunk of junk. It also came in pieces and the assembly instructions are minimal but the real issue is the smaller glass dome doesn't fit properly on the fitting and just kind of wobbles around loosely on the fixture. I again reached out to Miya and sent multiple videos demonstrating the issue only to get back this email: "Thank you for your response. We have consulted with our factory regarding your installation method. Based on our assessment, we can confirm that your installation method is correct and aligns with the design of the light. The glass component you mentioned is suitable for use, and any shaking or movement should not affect its functionality or use. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you and ensure your satisfaction with our product." So now I get to tell my client once again that we will need to find another light fixture somewhere else. All in all, while their lighting is beautiful and a great price, its poorly made and if something inevitably goes wrong you will be 100% on the hook for it. As a designer I pride myself in the relationships I build with vendors, and very rarely will I leave a negative review but this is just too much. So RUN as far as you can from Vakker Lighting.

Response from VakkerlightJul 29, 2024

Thank you for taking the time to provide such a detailed review. We're sincerely sorry to hear about the ongoing issues you've faced with our products and customer service. We understand your frustration, especially given your experience as a designer and the high standards you hold for your projects. We appreciate your acknowledgment of Martin’s efforts to rectify the situation and are glad we could facilitate the refund for the light fixtures. We also apologize for any miscommunication regarding the replacement fixture and the perceived lack of support with the Eivor Wall Lamp and Zachary Wall Lamp. Your feedback about the dim light output, difficulty with the bulb, and assembly issues is invaluable, and we will review these concerns closely with our team to prevent similar problems in the future. We regret that our customer service experience did not meet your expectations, and we will work on improving our support to better serve our clients. Your satisfaction is important to us, and we take your comments seriously. If there is anything further we can do to address your concerns or if you have any additional feedback, please don’t hesitate to reach out. Thank you again for your honest feedback, and we wish you all the best in finding lighting solutions that meet your needs.