Consumer
Low quality products. No return policy. Products come from China
I received a product that looked nothing like the photo. I paid over $220 for the product. I asked to return the item and they said because of their $80 shipping fees from China, they can only offer me an $80 refund for the product. So there is really zero return policy and the products are all coming from China. They are very low quality. The brass on the product is plastic and yellow. Save your time and money and buy your products elsewhere. This place is a scam.
Response from VakkerlightJul 29, 2024
We sincerely apologize for the disappointment and frustration you've experienced with your purchase. We understand your concerns about the product's quality and appearance not meeting your expectations. We take customer feedback very seriously and strive to provide accurate descriptions and images for all our products. We're sorry to hear that the item did not meet your standards and that our return policy did not meet your expectations. To resolve this issue, we would like to offer a more satisfactory solution. Please contact our customer service team directly so we can discuss options for a return or exchange that better suits your needs. Your satisfaction is important to us, and we are committed to finding a resolution. Thank you for bringing this to our attention. We value your feedback and will work to improve our products and services