VagaroReviews of vagaro.com

Vagaro system allowed my hair studio to cancel me the day of my appointment, then they immediately marked me as a no show, then when I tried to write a review it on Vagaro it said I couldn't because I was never their customer because they marked me as a NO SHOW knowing I was going to put my bad review! No wonder they have 5 stars on stupid Vagaro and don't list themselves on google. Vagaro lets them get away with this!!!

As a business owner perspective, there is so much support for the business side! just to mention a few, how to set up or any issues- it's a fast response and finding solutions. I love all the features it really helps customers find your business and how customized you can really make it when it comes to your booking menu and love the daily deals they give you so many options. Customers love it too! I get feedback, they always say how easy it is to book. It's been a great experience so far!

I was told that my first trial month will be free. There was no one to assist me how to start the process. I was just checking and entered my credit card details and clicked on free where it was mentioned. I never received any email regarding my boarding. I checked my credit card details then I came to know that I was charged unnecessarily. I raised a question and I was given assurance that there was a glitch from vagaro's end and money will be refunded. I didn't receive the accessory also. I was not getting any replies from vagaro regarding my refund. I then uninstalled the app and exit from account then again $140 was deducted. It seems that I have been scammed. I never used the app and I was scammed for $210. This is ridiculous. I have been scammed by vagaro.

Owen has been incredibly helpful throughout the whole setup process. He was always patient, professional, and very quick to respond whenever I had questions — even through WhatsApp. Communication was always easy and friendly, and he made the entire experience much less stressful. I truly appreciate all his help and support and would highly recommend Owen and the Vagaro UK team! 😊

I had previously been very happy with Vagaro, but since the recent system updates around April 2026, we have experienced continuous issues that are seriously affecting our business operations. Problems include missing or incorrect paid amounts, paid packages not showing properly, IOUs/payment records failing to generate, reports not matching actual payments, and frequent system glitches. I have spent hours with customer support every few days over the last two months, yet the issues continue without a permanent resolution. Very disappointing for a business platform that we rely on daily.

great, really easy to use.

Horrid system and horrid customer service. Our vagaro has begun changing our clients appointment times and dates on its own, yet technical team says they can’t figure out why or know what’s happening. The system doesn’t follow our reminder rules and sends the out 20 minutes prior to the visit rather than two weeks and 48 hours. The tablet they created glitches non stop and the reports and inventory never match the app on any other device. Our password to get into our system changes on its own and they can’t seem to make it stop. The system literally sucks so bad and they keep coming out with new features instead of fixing these problems that legit make it impossible to use. We have had whole days of clients recently where none of there times were accurate because vagaro moved them by 45Min to over an hour. So our entire staff was screwed all day.

Extremely disappointed with Vagaro and the lack of transparency when it comes to support, hardware compatibility, and system reliability. We invested in the PayPro & Go system based on the way it was marketed "a seamless front desk and mobile checkout solution designed to support and grow with our business." Unfortunately, that has not been our experience. After purchasing the hardware, we discovered the system is extremely limited and essentially locked down, preventing us from adding or integrating other front desk accessories and hardware the way their marketing and sales conversations suggested. What was presented as a flexible and scalable solution turned out to be far more restrictive in real-world use. To make matters worse, once the limitations became clear, we learned about the strict no-return policy, leaving us stuck with expensive hardware that does not meet the operational needs we were led to believe it would support. The reliability issues have been even more concerning. The system status logs often show the platform as “up” far more than it actually is in practice. When the system goes down, there is essentially zero offline functionality. Staff cannot reliably access calendars, view client notes, confirm appointments, or process payments. For businesses that depend on scheduling software to operate throughout the day, being completely locked out puts your front desk and client experience in the dark. As a multi-location salon business, outages like this don’t just create a minor inconvenience, it can completely derail operations across multiple teams and locations for an entire day. When your business relies on your software to access schedules, client information, and payments, there needs to be a dependable backup or offline mode in place. Support has also been frustrating vague responses, inconsistent information, and very little accountability when trying to resolve issues. We expected transparency, flexibility, and dependable support from a company positioning itself as an all-in-one business solution. Instead, this experience has felt misleading, restrictive, and incredibly disappointing.