VagaroReviews of vagaro.com

We’ve been using Vagaro In Salon for around a year and it’s become an essential part of how we run the business. From tracking our teams performance (KPIs) to marketing to our monthly newsletter. The reporting is useful, and it’s made managing the day to day bits a lot smoother. A special mention to Liam Kirby, he’s been absolutely brilliant. Knowledgeable, responsive, and genuinely invested in making sure the system works for our specific needs. Whenever we’ve had a question or needed guidance on getting more out the platform, Liam’s been there. That level of support makes a massive difference when you’re running a busy salon. Would recommend to any salon owner that’s looking for a booking and business management system that actually delivers. Dead easy to get started.

I rarely leave negative reviews, but my recent experience with Vagaro Merchant Services has been extremely disappointing and unnecessarily stressful. What should have been a simple verification and payment holding process turned into days of frustration, multiple emails, and hours on the phone with at least three different representatives , yet the issue still remains unresolved. As a small business owner, having funds placed on hold without clear communication or efficient resolution creates unnecessary financial and operational stress. Every time I contacted support, I received Honestly, this experience has pushed me to strongly consider moving to GlossGenius or another platform with more transparent and responsive merchant support.

Practical, easy, and functional

Great value and really good support. We’ve just had a new website designed by Estera and the whole process was straightforward and enjoyable. She was great to deal with and gave me confidence from the start that we’d end up with something really good.

I just wanted to say a big thank you to Carl for all his help setting up Vagaro for me. He made the whole process so much easier and less stressful, and was always patient and supportive whenever I had questions. I really appreciate the time and effort he put in—couldn’t have done it without him! 😊

This service was downloaded for a free trial. When I tried to cancel, it did not go through properly and billing was still attempted. Thankfully, it triggered an alert and was not processed. I contacted support to make sure they would not attempt to bill me again and to close my account. I spoke with Obi, who had one of the worst attitudes I’ve experienced in customer service. He confirmed that if I ever used Vagaro again, they would attempt to charge me for a service I have not used. I explained clearly that I have no intention of using the service now, but if I ever considered it in the future, I should not be billed for something I never used. He refused to understand or help. When I asked for a supervisor, he said he would “put me back in the queue.” Unacceptable. They created a billing issue, failed to resolve it, and then handled it with complete indifference. I would not use this service again.

The team at Vagaro here in the UK are simply brilliant. Owen has been so helpful when I explained what I required from an online booking and payments platform to be embedded as an external “add on” to my site. He has taken the time to go through what can be done - all of which has been amazing, and been very patient when I have had questions. So far Vagaro has been working really well for me and compared to what I had before it’s much easier to navigate- I wish I had it earlier! Would highly recommend Vagaro and its UK team!

Beautiful site. Happy to switch over from Scedulicity years ago.