VagaroReviews of vagaro.com

Stay away from vergaro I usually do not leave negative reviews, but after working with Vagaro for three years, I feel I need to share my experience. Over the past year, things have become extremely frustrating, especially when it comes to payments. Several times, my payments were placed on hold without any clear explanation. I had to call customer service repeatedly, and unfortunately, the support was not helpful. Each person gave me a different answer, and after waiting days, my deposits were still short by thousands of dollars. I signed up for instant pay to avoid delays, but even then my account was placed on hold again, and I could not access my funds. When I called to get answers, I was placed on hold for hours, transferred around, disconnected, and still never received a clear explanation. One representative, Jonathan, was extremely rude and threatened to hang up on me while I was simply trying to understand where my missing money was. The biggest issue is the chargeback system. When clients dispute charges, Vagaro does not seem to properly investigate anything. Even when I provide strong evidence such as signed consent forms, driver’s licenses, appointment history, and video camera footage from my clinic, they still automatically give the money back to the customer. It feels like business owners are guilty no matter how much proof is submitted. What makes it worse is that they do not properly notify you during the process. You constantly have to monitor your phone, reports, and account yourself just to find out a chargeback was completed and money was removed from your account. No one reaches out to explain anything, and there is no real support for small businesses. I have personally lost over $10,000 in chargebacks despite having clear evidence proving services were performed. At times, it honestly feels like some customers know how easy it is to manipulate the system by receiving services and then filing chargebacks afterward. As a small business owner, this is devastating. Vagaro may seem affordable for booking services, but I would strongly recommend staying away from their payment processing system. Between held funds, missing payments, poor customer support, and chargeback handling that heavily favors customers without proper investigation, this platform has caused major financial stress for my business. Small business owners deserve protection too.

Liam was friendly, professional and explained everything well, from adding services to how to use the Card Processing System. I was able to set up my Vagaro page with ease. Thank you!

Carl has been amazing over the last few months helping me with my services and prices. He’s gone above and beyond, always patient and clear, and made sure I got everything sorted without stress. Couldn’t recommend him enough. Sarah

All I can say is wow what an amazing service I have had. Jack was there at the end of every message going above and beyond I can not thank him enough. He took away the stress and that for me is priceless. Thank you so so much. I can’t believe I stayed with Fresha so long xxx

Every seemed like it was going well until they disappeared. Had to do two demos for some reason but seemed promising so went along with it. We were ready to sign up and then they stopped responding to our emails and didn’t follow up. Very disappointing but perhaps a good omen as that lack of service or follow up would most certainly show up when we were committed

I’ve been with Vagaro for years and the level of support with their merchant services is disgusting. We recently had a situation where a lot of our clients were double charged. This was a situation that did not show itself during checkout. It actually said payments were not going through and the amount of headaches I’ve had dealing with their customer service team is incredible. Days went by without responses or even a touch of urgency to get this corrected.. We are now in the process of switching our processing provider. Good luck.

Liam is amazing.. he’s always on the phone trying to help us… with the new updates you have done we’ve had quite a few issues and he’s been helping a lot… we really appreciate his help.

Liam has been great and very reliable and helpful and always gets back to you promptly if you have any questions or issues about the system. Really pleased I changed from Pabau to Vagaro a much better system and having a consistent person that can always help you is so good!