VacationstogoReviews of vacationstogo.com

Everything was okay until I started checking out the cost of their insurance. They used a company called Generali Global Assistance. To cover just the cost of the cruise($8000.00) the premium was $1308.00. This was through the travel agent Vacations To Go. BIG MISTAKE! I went through the Generali website and by applying directly the cost was $462.00 for a standard plan. Do not buy the insurance through VTG. Trying to get a refund but I'm not hopeful. Feel genuinely ripped off.

I contacted the company to book my first ever cruise, and they should have known better than to book the Seabourn Sojourne for me as a first timer. I was on 10 days of a 6 month around the world cruise that started at the first of the year. As a result, the passengers were all grouped up, and the staff assumed that I knew everything, when I knew nothing. My neediness was treated with impatience by Management staff, and when I provided the feedback that their ship was not very accommodating for a first time passenger their egos were offended, and they spoke to me in a very mean and unprofessional manner. I contacted Vacations to go for assistance, and they were of no help. I know from a long career as a Resort Hotel Manager, including General Manager at 2 hotels in Hawaii, and 1 in San Diego that if an important booking agent is calling my office to advise that one of their customers is having a problem, I took it seriously and resolved the problem. So unfortunately, Vacations To Go did not advise me well, and they had no ability to help me when I needed it, so I recommend buying from whichever broker the line recommends, since they are more likely to have a relationship where they can be an ally if needed.

I booked a resort package and paid for flight only with plans to pay for resort later. The flight with Alaska airlines changed their schedule a few months before flight. As per Dept of transportation I am entitled to a full refund. Vacations to go is refusing to refund my flight. They are giving me a lot of pushback and arguments. THEY ARE BREAKING THE LAW. I will never book with them again. Fraud. Inow will contest this via my credit card. Travellers beware !

Terrible website....makes no sense. Choose 6 things to narrow it down and they give you 100 trips but with no information other than temperatures and how to get to the port. Maybe its a "show up and see where you go" type of trip?? Lol. Will look elsewhere

Vacationstogo 𠆤 company is simply a scammer and rogue organization company. I booked a trip to the Mediterranean on April 16, and the company charged me more than 400 dollars for marriage. Then I complained to them. From employees to managers, they all excused and cheated. I had to formally write to BBB to complain about them. It's very despicable and shameless!

Vacations To Go entered incorrect passenger information to push my booking through, took my payment, and a week later I was told the cruise line was cancelling a room due to a policy that should have been addressed upfront. The cruise line took responsibility for 50% of the error and VTG refused to take the other 50%. Not a trust worthy company, they do not do business in good faith. VTG being a 3rd party booking for cruises is not worth it, in the event of a concern you always have to have your vacations to go agent on the phone when talking to the cruise ship and then they over talk you and try to explain the cruise ship that they did this and that they’re in the right. Don’t be dumb like me and book with vacations to go. Book directly with the cruise line. After only reaching out to company president Mr Fox Did VTG finally do the right thing. Things were resolved.

My wife and I have used Vacations to go for the last decade. Never had a problem getting the cruise or tour we wanted. The cost they quoted was competitive. Sometimes we use their airline booking to get to the cruise departure point but I always check myself on Google flights to compare prices. About half the time, I can get a better price directly with the airline. VTG does have pick up and drop off at the airports from the cruise departure port. Sometimes we find it is better to arrange our own transportation. If we are arriving a day or two early, we try to book a hotel directly at or near teh rendezvous point for the cruise or the tour.

Habíamos hecho unas 3/4 reservas con VTG y bien. Para navidades queríamos hacer una reserva de un crucero y encontramos una oferta y para nuestra sorpresa ya no nos contesto nuestro agente Alberto con el que estábamos muy satisfechos estos años, sino una chica llamada Karina informándonos que a partir de ahora será nuestra agente ya que Alberto lamentablemente ya no trabajaba para VTG, hasta ahi, bueno pues de acuerdo que le vamos a hacer... La sorpresa viene cuando le pedimos que nos reserve una oferta que sabíamos que volaria y NO nos contesto el correo al solicitar la reserva, al cabo de unos 3 días nos comenta que tenia dias libres y por eso no contestaba pero evidentemente la oferta ya se había perdido..Y nos hemos visto obligados a cambiar planes de navidad por falta de comunicación con la agente. Para buscarnos la vida nos fuimos a la web oficial de MSC y contratamos el servicio allá, mucho mas caro pero nos fuimos de vacaciones de navidad por nuestra cuenta. Lo mejor es que una semana mas tarde le escribimos para preguntar por una oferta de enero y nos salta automáticamente un mensaje que Karina esta de vacaciones hasta la facha "x"..Llamamos a at. al cliente para cambiar de agente ya que la nuestra asignada nunca esta disponible para nosotros cosa a la que estábamos acostumbrados con Alberto nuestro antiguo agente y la solución que nos ofrecen es que sienten mucho lo sucedido pero no pueden hacer nada y una vez que se asigna un agente es el que te toca y no se puede cambiar. Pues nos veremos obligados a dejar de ser clientes VTG por no estar mas satisfechos con el servicio.