Vacation Rental ProsReviews of vacationrentalpros.com

We have stay in the same unit in Panama City Beach the past four years. Our agency sold out to V trips last year. They increased the deposit, had a sign a long contract and pay more in advance. On two occasion they erroneously charged our credit card without authorization or notification. After several calls that was corrected. Then eight day before our arrival date we were e-mailed and messaged that our unit was not available. No other accommodations, or solutions were offered. We received a credit refund but lost our two month stay for January and February with no effort to provide another booking. This agency is the worst. Avoid them and trust nothing they say. Good luck with your search ELSEWHERE HERE!

they list a condo at shores club resort #1101 Don Stricklin for Jan-Feb at a low price but when you inquire about it the price is more than double.spoke with the owner last month he said it was just a mistake and would be corrected. 5 weeks later it is still the same and he refuses to rent for the price he has on the site. Be careful booking on line from this company...

Vacation rental pros has provided my family the worst service and worst experience. The company is unprofessional and we will never go use them again. I booked a cabin for our trip and was redirected to this company for booking. Had I known then what I know now I would have stayed with American Patriot Getaways or Eagle Ridge Resort. I have never had any issues with either of these companies. However, on the day that we were leaving FL headed to TN on our 11 hour drive I called to ensure everything was ready for check in. I was told yes. We stopped in Atlanta to stay the night and got up the next morning to only receive a call that there was an issue with the cabin that we were supposed to arrive to in another 4 hours. There was an issue with the septic and we would not be able to use the cabin. I understand that issues like this can happen however the company should have a nice, clean, upgraded cabin that does not get rented out for situations like this because we were told that there is nothing that they could do for us. They were going to move us into one cabin for the first 4 nights and then a second cabin for the remaining 3 nights. This was a huge burden on my family as it is a lot to pack up food and personal items to move in the middle of your stay. All of our activities had to be pushed and moved around. Then we were told that we would not have to wait until the normal check in time of 3:00 since this was not our fault and that they would have the cabin put on the list for priority cleaning. This was a lie, the morning of our move we were supposed to receive a call to advise when the cabin was ready for move in. We received no call. I called the company back and was advised that the cabin would not be ready for check in until 3:00 pm. So we were supposed to sit with all of our food that we had purchased during our stay and our personal items and wait. This was very unprofessional and although I complained the company did nothing. This was on Thursday, I asked for a manager to call me back and I have yet to receive a call. After spending and average of 5 to 6 hours total on the phone with this company I finally was able to convince someone that we should be provided a refund of some sort since we missed an entire day of activities due to having to move and had to throw away a good portion of our food we purchased. We were told we would receive a refund in 5 to 7 days. Once we got home from our trip we learned that a refund (not a full refund but a refund they calculated) was sent back to us but the very next day they charged our card again for the same amount. So I am now having to deal with this company again regarding a new issue and I am having issues getting it resolved. No one has been eager to help or be kind in any way. Very disappointed.

This is the worst company we ever rented a condo from in Clearwater Beach Florida. The unit we rented Landmark Towers 1 # 408 was in terrible shape when we finally got into it. Closet doors unhinged so badly that one fell off and hit my wife in the head. I tried to resolve this issue with them but to no avail so now we are in the process of suing them for damages. Closet doors not working, poor air conditioning, dirty Condo, patio doors to the outside with no locks on them, a shower so small you couldn't get into it and on and on. I even sent 2 E-mails to the owner Steve Milo but again no reply back. Trust me book with someone else and save yourself the agony of dealing with a company that doesn't care about it's customers. 10 of our friends have already booked elsewhere for next year because of our unresolved issues we had with this company.

Stay away! Bait and switch all the way! My wife booked 622 Cinnamon Beach for our family vacation. Once the rental agreement was signed and deposit was made a representative sent an email advising that they needed to increase the rental cost by $800 or they can find us another unit. Nothing similar to our original rental or the price point. No thank you VRP...I know a scam when I see one. Still waiting on refund from this company. Not holding my breath on that one. Needless to say, I believe this company is completely fraudulent. PS, per their rental agreement, they have a clause to increase the price at anytime even after agreement is signed. I can easily see them waiting until a day before your much anticipated vacation to increase your rental costs thinking they have you locked in and make a quick profit.

Vacation Rental Pros (VRP) has a very good computer system and, while there are no problems with a reservation, it will all progress very smoothly. But when a problem does arise and humans take over, things can be very different. We booked an apartment on Estero Beach for our November holiday in Florida back in February. Everything went smoothly and we made our final payment at the beginning of September. We were all set. But four weeks later and four weeks before we were due to travel we received an email from VRP telling us that the accommodation we had booked was no longer on their register. All that was on offer were two apartments which were below the standard of that we had booked. Being seniors, we had some specific requirements which VRP could no longer provide so we had to cancel. We got our money back but lost out on the exchange rate and the car rental cancellation fee. We emailed VRP for an explanation; three months later we are still waiting for a reply. Only VRP know what went wrong but the best guess is that nobody told the owners about our reservation, the owners wanted the apartment for themselves in November and so stopped dealing with VRP because of their poor performance. So if anybody wants to book through VRP, they would be well advised to make sure their Insurance is in good order and if they have to email them, not to hold their breath anticipating a reply.

TERRIBLE! DO NOT TRUST THIS COMPANY!!! I have rented from them numerous times in the past with no problems...however today changed that. We stayed in a rental last March that we liked so 4 months ago in July I booked the same property for the same number of days we stayed last year. Mind you, this property is located in Siesta Key where there is little else to rent and it fills very quickly. Yesterday (4 months after I booked) they informed me my reservation would be cancelled because the owner decided he wanted me to book for the whole week. I cannot be away from work for the entire week as much as I would like to so that will not work. I asked that the company cover the cost or at least most of the difference between my original rate and the rate for the week. They refused and only offered to pay 1/4 of the extra cost for the three nights that the owner was requiring and that I would not be there. They could not find me anything else to rent in the area and basically said too bad. BEWARE!!!! Now I am without a place to stay while my family is all in town for a reunion. Beyond terrible customer service!

Avoid this company like the plague. They took my booking 9/25/2017. Confirmed my booking. Singed contract. Took my money. Waited a month (10/24/2017) to let me know they did not even have the authority to book this room. The owner called them and let them know that he had another rental place booking this room. Now all condos are taken up in that complex where all the other families I was going with are staying. They have ruined our 2018 Spring Break.