Vacation Rental ProsReviews of vacationrentalpros.com

DO NOT RENT! WE booked a place in Austin MONTHS ago for a family vacation. The day before, they called me to tell me that the property is no longer available. I asked what i was supposed to do as we now have nowhere to stay!!!! I literally said, "You screwed up our entire vacation, what are you going to do to help??' Their response was, "nothing now that you are threatening us." Then they hung up. Terrible customer service, terrible process, terrible company!!!

Do not... I REPEAT DO NOT RENT FROM THESE PEOPLE!!! Clearly other people that have stayed at other properties that they own are having the same problem. I stayed in Beach and Tennis Admirals Row 105 in Hilton Head. This was the WORST experience I have ever had. When we arrived our unit smelt like mildew. The toilet stopped working and overflowed the very first day we were there. There was a nasty stain on our white towels that look like someone had pooped on it. There were bugs everywhere and mildew and mold all over the shower curtain. We stayed on the bottom floor and our patio door did not even lock. My friend had to visit a clinic while we were there due to respiratory problems from the mildew all in the unit. I also got sick from it. When we contacted the owners about the problem they told me they have refund meetings every Tuesday and would discuss giving me a refund. Apparently, they get complaints so much that they have to have a weekly refund meeting. I paid almost $1000 for my trip and I only got $160 back, which did not even cover the clinic bill/meds we had to get. Considering how sick we got and how nasty this place was I was expecting to receive more back. I will never rent from this company again and I hope you take these review seriously because we are not lying. DO NOT RENT FROM THEM!!!!!! This property was not worth my time or money.

My family and I stayed at "Coastal Charm" (Ponte Vedra Beach) from June 29th - July 6th. It was the most miserable vacation we have ever experienced and this property is an absolute dump. I complained numerous times to Vacation Rental Pros Office Personnel and I have filed a complaint with the Florida Better Business Bureau as well as the Florida Attorney General's Office. 1.) In violation of Florida Law, we had an unannounced visit to our front door in the early morning hours of Monday (I believe) by a person from VRP sent to see if we had a dog on our premises. We did not have a dog. My daughter had brought her dog over the day before and it remained on the deck or on the beach the entire time not bothering anyone (I see my daughter in Florida once per year). Her dog being outside or on the beach has never been an issue on any other property and we have rented several over the past (9) years. We received two different phone calls after midnight threatening to evict us from VRP. My wife called and explained that the dog was gone and would not be coming back; yet, their Personnel showed up the next morning without any prior announcement (hardly what any Court would consider an emergency; thus, allowing such a visit ) wanting to know if a dog was on the premises. My wife had already assured the woman spoken to over the telephone that the dog was gone and that would not be an issue going forward. 2.) In violation of Florida Law, we were housed in a Rental Unit with no smoke detectors. The VRP Office Manager (who lacks Customer Service skills) asked me if I would allow their technician to come out and put the missing Smoke Detectors in citing the "you must give us a 48 hour notice" clause in the rental contract ... that she did not cite when we were threatened with eviction. I stated that the VRP technician could come out and he was there within an hour putting up Smoke Detectors that should have been in place since 2014. I videoed the maintenance technician putting them up as well as took pictures ... again, for my records. According to the Law, they should have been in place in 2014; thus, five years overdue. 3.) In violation of Florida Law we were denied hot water ... someone had turned off our hot water at the fuse box. My wife took a cold shower and I went to see if there was something amiss with the hot water heater. Because we are gracious people, I was trying to save the Owner a maintenance call (money) by doing this myself; thus, I went downstairs and inspected the hot water heater and found that the hot water breaker had been turned off. No other fuse was turned off. I turned it back on and the VRP maintenance technician stated that this happens frequently at this property when he was installing the Smoke Detectors. 4.) VRP's website for this property advertises Cable Television. When we arrived, the cable box was locked and VRP's refused to give us an unlock code until Wednesday (five days into our vacation) when I (once again) called and complained regarding the locked cable code. We were previously told by two others VRP employees that "the Owner didn't want to bother with it." 5.) There were hand written notes telling us to collect the Owners Postal Mail for him daily as well as urging us to be "frugal" with the Air Conditioner as those utilities are high etc. I took photos of all of this. There was also a note stating that the Oven did not work and apologizing for the inconvenience (photo collected). Advertising two televisions (the one in the bedroom doesn't even have a Cable Box and is therefore useless) and then not affording Guest an unlock code to the one television with a cable box is false advertising, deceptive and rude. This property is an absolute dump and there are numerous negative reviews of this property listed on other websites that VRP has conveniently excluded from their web page. Interestingly, we have received no link to post a review of our week at this dump from VRP. As a Court Employee of thirty plus years, I have documentation, photos, video as well as dates, times and names etc. to back up the validity of my Review

I have used Vacation Rental Pros 3 times and always had an excellent experience. We stay in Panama City and the condo is always in perfect shape and just what my family of 10 needs! They are always nice when I call and always resolve my issue! Their condos are the cheapest I have found for where we stay. I plan on using this company every year! Great customer service!

If I could do negative stars I would! I booked our Beachhouse a year in advance and they canceled our rental 10 months later with no explanation. Unbelievable! Now there are no vacation homes left for our dates and they were unable to put us in another house.

False rental rates are used in advertising their rental properties. I signed a contact with Vacation Rental Pros (VRP) for a vacation rental unit in January 2019 for the following January 2020. I paid a deposit and an additional payment totaling $1,000. More than a month later, the owner of the unit tells VRP Owner Services that he wants to raise the month rental. VRP then emails me and tells me that the rate is going up 48%! VRP did look for other units that were available, but none of those internet advertised rates were valid either. All the owners wanted more money! My contract has been cancelled and deposit is being returned, but despite knowing the owner will not accept those rates, VRP continues to advertise low discounted rates. This is a bait and switch business tactic! Their advertised rates are meaningless and owners can raise the rental rate at any time. How is this legal??

Stay away! I reserved a pet-friendly condo in a complex in Hilton Head where three of our extended families were staying. A week after I signed the contract and sent in a $300 down payment, they called to tell me that the condo wasn't available. They offered another condo, which I accepted. A few days later, they called to tell me that the second condo wasn't available. The only option that they offered in our desired area was $600 more and not pet friendly. The company refused to make up the difference. I had to scramble to find a place for us to stay. Luckily, I found an owner who was willing to waive his "no pets" policy, after I explained the situation. The woman who helped me was extremely nice, and I think that she really did try to help. I hope that she is able to find another job!

This company is a total rip off. We rented Sueno Mar in St Augustine last year. After I showed pics on my review we were given a full refund because they knew it was not worthy of animals to stay in. They promised they would remove this house but it is back on their site with the same deceiving pics that lited us to rent it. Do not rent from this company...I wish I could give less than a 1star rating...it would be negative 100.