Vacation Rental ProsReviews of vacationrentalpros.com

Our 1BR rental was nice, comfortable and had all we needed...only complaint was a we had ~4-6 small bugs/roaches that we'd find each morning or through the day...could smell bug spray outside the building but inside either needed spraying or better caulking to keep them out. I would have preferred that the rental was closer to the beach but we were close to one of the pools and the guest house/gym facility.

We have used Vacation Rental Pro two times and can't say enough good things about them. Property was in great shape and the process was so easy. After hours pick up and drop off and rental agreement was all done online. We plan to use them again.

It is impossible to reach anyone by phone to ask a question

Window blinds do not work, can not open or close. Living room is too dark to read-need bigger bulbs. Kitchen is well stocked.

Excellent booking, check-in, during stay and check-out

I booked a 2 month rental with Vacation Rental Pros in St. Augustine, FL at Sea Place. My booking agent was very professional but then after moving in I encountered some issues with the condo. A stove burner that didn't work and was just barely connected to a broken connector which posed a fire hazard and some missing blinds on windows in the bedroom that did not have any other window covering for privacy or blocking of the street lights. I went to the Vacation Rental Pros office to report this and the reception person was not friendly at all as well as very apathetic to the problems I reported. She said she would call maintenance but didn't even ask which unit I was in. So I told her my unit so maybe she would actually call maintenance. 2 WEEKS later someone called me in the middle of the day to tell me they were coming to fix the stove burner now. I was not home so it was not a convenient time. I told them to give me some more notice. So a few days later they did not call but entered the condo without my knowledge. I called to complain and the Vacation Rental Pro office said they were sorry but would come fix the washer. I never said anything was wrong with the washer. The window blind repairman called when he was outside the condo. Again no notice and 2 weeks after reporting the problem. My last issue was that the Vacation Rental Pros company called me to see if I wanted to book again for the following year. I explained I was not vacationing but was temporarily displaced due to Hurricane Matthew. They said ok. Then I got another call about the same thing and again explained. Then the very next day I got another call to book again! Needless to day I would probably use other rental companies in the future.

Love cancelation policy.

Vaction rentals very easy website never had a problem great people to deal with. I use them all time everywhere I go. Arizona, Florida, palm springs etc,.