Vacation Rental ProsReviews of vacationrentalpros.com

I travel often, business and personal - nationally and internationally. I take time to review properties infrequently and rarely contribute a negative review. I suppose I've become accustomed to problems and glitches that contribute to a less than perfect stay and tend to be understanding. As a result, my few reviews almost always acknowledge exceptional service or a very positive experience. However, in this case, I honestly feel the public would be at risk if I don't share - I've never had a worse experience with a property and it's management than this. I won't elaborate on the minor issues and instead document the most egregious. When toilets were flushed in the upstairs bathroom - raw sewage percolated up and into the downstairs tub. Imagine human excrement in the tub you as you were about to use (or previously had used without knowledge this had occurred). I personally called customer service 9 times; many more calls from my friends and family, submitted a Maintenance request via the "Vacation Rental Pros" property management app and never received any response! On one of the later calls, I learned the customer service person I was speaking with was in the Philippines! Of course every time I called, I spoke with someone different and had to explain the issue over and over ad nauseam; and always receiving promises of call backs and service to repair - neither of which ever occurred. We abandoned the downstairs completely and crammed all our guests in the upstairs for the duration of this short stay. I would advise everyone to avoid this property management company. Although I thought I was reserving this property with VRBO, i actually paid "Vacation Rental Pros". I don't know who is primarily responsible for managing problems with the property, but I will never knowingly do business with "Vacation Rental Pros". I've filed a dispute with my credit card company - perhaps they can reach someone at Vacation Rental Pros that care. I hoping if they don't get paid, I may actually hear from someone!

VRP was good at schedule and payment process. The unit we rented was not at all in very good condition or very clean, despite claiming to have been updated. I requested service for 2 very slow drains in vanity and shower. The request was acknowledged but no one ever showed up to fix the problem. The only redeeming factor for this unit is the OCEAN VIEW !

The house where we stayed was wonderful, but vacation rental pros was very difficult to deal with. I had trouble reaching them on multiple occasions and getting answers to questions was nearly impossible.

This was our fifth year at Crescent Sunrise. While the location is ideal the upkeep is less than optimal. Just by way of example, this place sleeps six and only had two usable patio chairs. Also the gutter right above the door to the deck has leaked for years and will likely as not drip on your head as you're walking out. This place is not cheap. Fix it up!

I do not worry about my vacation rental property, if I don't worry, my family don't worry!

Vacation Rental Pros offers very nice properties at reasonable rental rates. Pick-up and return of keys is easy and convenient.

Communication timeliness not always the greatest. Almost felt as if my business wasn't needed and they were doing me a favor by booking.

We've used Vacation Rental Pros 6 times since 2014. The properties we've rented were as-advertised or better. The customer service folks were very patient and professional over the phone to help select the right property. I've had very few complaints, but when I had one it was addressed immediately.