USTechSupportReviews of ustechsupport.com

Beware of this company I had a new credit card number I put on my Google pay account this company hacked my account and tried charging me 3 times one of the charges was My clean PC which is part of them I was lucky enough my bank stopped them I would recommend never to put your credit card number on Google pay us tech support your a Piece of Shit

I bought a new computer and Microsoft Office. When downloading the Office software I ran into a problem and a chat line came up. At first I thought it was from Microsoft. We went through this fix process and they sold me a 3 year subscription while making it sound like they were part of Microsoft. They told me they installed a firewall also. The computer did not run correctly and the Office suite did not completely download. I also could not open the App store. I had to contact Apple Care and they resolved the issue after we had to reload everything. Further, there was no other firewall on the computer besides what it originally came with. I have been calling USTechSupport and sending messages via chat, as the voice mail says no one is available (and they haven’t called back for hours now), and there is no one available on the chat line. I was given the reps extension also and just get a message to leave a message and they will call back. They offer a 60 day refund window and I plan to take advantage of it. Why pay for support when you can’t get anyone to answer. While they invoice through Paypal in CA, their available time schedule M-F 12PM-8PM (doesn’t say what time zone but probably PST) tells me they are offshore. I do not recommend them. Update 1/21/2025 After speaking with the Geek Squad it was determined that the QR code on the Microsoft 365 app card I purchased must have redirected me to the fraudulent Microsoft/ US Support site, a fraudulent off-shore company. The network we have has its own firewall. They never installed a firewall. Trying to get them on the phone is impossible. They finally called back and I requested a refund per their guarantee. They did not want to refund it, and then only wanted to refund half of it for the firewall they say they installed which isn’t there anyway. They finally relented and agreed to a refund and sent me an email to that effect. The refund has not come through and it has been 7 days, which they said it would take. Paypal reviewed the case, even though I used a credit card, and determined because I authorized the purchase it was legitimate. So if you get scammed but you authorized the purchase Paypal will not refund your fraudulent purchase. Further, it was determined that the charge went to an individual, NOT a company. I recommend you don’t use Paypal.

I canceled within they allotted time period for CleanMyPc. I was than charged for GetMyDrivers.com which I never signed up for. So basically, USTechSupport which I suppose is the parent Co stole my money. No Refund! It is a SCAM in my opinion.

We have been with this company for many years and have always been 'safe'. BUT...it happened and US Tech support walked us through the experience. The information was amazing...the technicians patient...and the service thorough. We learned about the bad things that can happen and will now share what we learned...thanks to UsTech!!!!!

Basically the technician was quick and efficient at fixing my computer issue.

Excellent service

First tech was unable to solve problem quickly so he sent email asking for me to provide time/days I would be available. Roderick, the second tech called in one of the time windows I requested. I showed him problem and after a quick analysis, he solved the problem and even more important, he showed me how to fix it when it happens again.

Once I was able to get the advanced tech, the problem was quickly fixed as I knew it would be. However, it took me the second day with much anger to get the advanced tech to call.