USTechSupport Reviews | Read Customer Reviews of ustechsupport.com

USTechSupport Reviews | Read Customer Reviews of ustechsupport.com

USTechSupport reviews

285 approved reviews, newest moderated first

Stephen S.
Aug 17, 2026
ALL THEY WANT IS TO INCREASE YOUR EXPENSE
We were customers for 9 years. The reason we stayed was our relationship with Jeremy who did all of our service. Every call for service required running the sales pitch for unnecessary additional services. We just learned that our contract ended this past February. No notice was given. That was the last straw. I strongly recommend finding another provider.
Response from USTechSupportSep 2, 2026
I'm sorry to hear how this ended, Stephen. Nine years is a long relationship to lose over a contract lapse with no notice, and I understand why that was the last straw, especially on top of the repeated upsell pitches. I'd like to understand what happened with the notice on your contract and get that looked into. Please call (801) 340-1995 so we can review your account and the renewal process with you. You're also welcome to share your experience with me directly at [email protected]. I'd like to make sure this doesn't happen to other long-time customers. Best, Reputation Manager
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Dee G.
Jul 4, 2026
Every thing imaginable went wrong
Every thing imaginable went wrong! I called to check re the charge on my card, and reached a very pleasant receptionist. Three times I called and received the same results each time. She said that she would connect me to someone who could help, and each time I was greeted by noise, culminating in one large screech before being disconnected. At this point all I would really like is a refund. Dee Gilchrist
Response from USTechSupportJul 8, 2026
Hi Dee, thank you for leaving a review. I'm sorry to hear about the trouble you had reaching support and the disconnects during your calls. Please know that your concerns have been noted and will be taken seriously. For direct assistance, please contact our support office at (801) 340-1995. You can also visit our website to schedule an appointment. If you continue to have difficulties reaching our support team, please reach out to me directly at [email protected] and I will assist you. Best, Reputation Manager
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Mikonmark
Apr 17, 2026
Not Good
Not Good. I call them to solve my issue and they want to upsell me before the connect me with a Tech. Then I wait 45 minutes on hold. Then it goes to an endless loop of commercials. Then I call back. Same. Then I want to cancel, and they put me on infinite hold. There are others out there less expensive and more professional. Moving on.
Response from USTechSupportApr 17, 2026
Hi Mikonmark, Thank you for leaving a review. I'm sorry to hear your experience with our support and cancellation process was less than satisfactory. Please know that your concerns have been noted and will be taken seriously. Your feedback is important and will be shared with the appropriate team. For assistance, please contact our support office at (801) 340-1995. If you would like to share more, feel free to reach out to me directly at [email protected]. Best, Reputation Manager
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Daryl W.
Mar 27, 2026
“Dependable Tech Support That Never Fails”
I’ve been using an older, upgraded computer for years, and occasionally it struggles with newer software. Whenever that happens, I turn to US Tech Support—a company I’ve trusted for over a decade. Every experience I’ve had with them has been excellent. Their technicians are knowledgeable, patient, and easy to work with. They communicate clearly, maintain a positive attitude, and take the time to ensure everything is resolved properly—even when fixes take a bit longer. It’s not easy to find consistent, reliable tech support these days, but they have never let me down. Highly recommended. — Daryl Wade
Response from USTechSupportApr 6, 2026
Hi Daryl, thank you for the kind words and for your loyalty over the years! It's great to hear our team has consistently delivered a positive experience and we truly appreciate the recommendation.
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Carla A.
Dec 28, 2025
They were extremely aggressive in…
They were extremely aggressive in trying to sell me product. They don't have a way to manage your own account and end the subscription. When I asked the technician (Michael) to end the subscription to ensure it does not auto renew he kept giving me more pressure. I literally had to get forceful and indicate that I insisted to have it ended immediately. They were able to resolve my initial issue, but ended up taking me another 45 minutes because they started system updates I did not request.
Response from USTechSupportDec 30, 2025
HI Carla, We’re sorry to hear about your experience and appreciate you taking time to share feedback. While we’re glad your original issue was resolved, it’s clear the overall interaction did not meet expectations, especially regarding sales pressure and time spent beyond what you requested. Rest assured, your comments have been taken seriously and we regret that your experience is not aligned with our expectations. Please reach out to me directly at [email protected] if you have more details or concerns. Best, Logan D. RealDefense Reputation Manager
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John E.
Dec 19, 2025
US Tech support is not a reputable company and can not get their records in order.
I have been a customer of US Tech support for many years and I have just terminated my subscription for Technical Support and System Mechanics, because they can not get their records straight. I was originally had a subscription for both of one year for one computer in October 2025. When I called in to get service the agent offered me a 3 yr, subscription for both, however they only entered that I had a subscription for technical support and not system mechanics. I have always had a subscription for both of the past 12+ years. Terrible record keeping, and not the first time I have encountered problems with them. I have had to report them to the Better Business Bureau, to resolve my prior similar issue last year. Tired of their nonsense and I have cancelled all of my dealings with them. They have raised my blood pressure and refuse to honor my subscription for both and want additional monies for same. Not a very professional and or honorable company, and I would not recommend doing business with them.
Response from USTechSupportDec 19, 2025
Hello John, Thank you for taking the time to share a detailed account of your experience. It pains me to hear that a long time customer like yourself did not receive the best from us. We are committed to continually improving our product and services. I've noted your comments and will review them internally with leadership for opportunities to improve. If you would like me to assist you directly, please contact me at [email protected]. I will do my best to work on your behalf to resolve outstanding issues. Best, Logan D. RealDefense Reputation Manager
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Gordon E.
Nov 17, 2025
I paid US TEch Support $330 for a year…
I paid US TEch Support $330 for a year of support in October. Now a month later I am unable to find a log in page for them unless I give my credit card info. Calling the help line leads to several other sales lines until haniging up. Been Scammed. Dont use them
Response from USTechSupportNov 17, 2025
Gordon, I’m very sorry to hear about this experience especially after paying for a full year of support. You should never have trouble locating your account access or reaching a representative. That isn’t the experience we want anyone to have. The login issue you described and the difficulty connecting through the phone system are real concerns, and I appreciate you bringing them to our attention. Our teammates at USTechSupport should be easy to reach, and you should never be asked to enter credit card information just to access your existing service. I’d like to look into what happened here so we can address it directly and ensure this doesn’t continue. Please contact me directly at [email protected] with any details you’re comfortable sharing. I’d like to personally review your account, confirm your service status, and make this right for you. Best, Logan D. RealDefense Reputation Manager
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Lois T.
Oct 20, 2025
Erwin Quiambao did an excellent job in…
Erwin Quiambao did an excellent job in solving my problem. He was patient with my slow computer and corrected it. Thank you for an outstanding job.
Response from USTechSupportOct 23, 2025
Thanks so much for sharing your experience, Lois! We're delighted to hear that Erwin provided patient and effective support while resolving your computer issue. We’ll be sure to recognize him for his outstanding work. It’s great to know our teammates at USTechSupport delivered the help you needed!
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