USTechSupportReviews of ustechsupport.com

I must speak with a human being at USTechSupport soonest. Your website SUCKS! How the hell do I get talk with somebody from USTechSupport? I suspect a SCAM

The service and customer service is excellent. I've had a number of major issues over the years and they have fixed problem. It doesn't matter everything printers, upgrades memory, removing spy and malware, and systems tune-up's It's rare that you can get the exact help. Very knowledgeable group of people. Thanks

Instead of being $8.00 a month for Spyware He took $291.07 out of my account and also a charge for LoLo for $$49.99. I told him to cancel this whole transaction and instead he had this taken from my account. So far my money has not been refunded! This is indeed FRAUD!!!

BUNCH OF CROOKS. I WROTE A NEGATIVE REVIEW ON 7/18/2025 WITH SPECIFIC PROBLEMS NOTED. NEVER PUT IT ON THE WEB. I CHECKED THE NEXT DAY.

I bought SUPERANTISPYWARE; I signed up for 1 year; I got my reciept and it was clearly stated what I had bought; I was happy with that. This was in september; Last month I saw that I had been billed again; I didnt think much of it. I just thought that a year had passed and that was probably the reason; Tho I dont aprove of it I know many companies will renew the subscription unless you have cancelled it after the first purchase; But then I saw they had billed me again this month; So now I knew something was up so I checked my bank details and I had clearly been billed every month ; I called them to end everything and they cancelled 1 subscription but not everything, Again a red flag; Clearly I wanted to cancel everything but they wanted to be sneaky. I then wanted to talk to a supervisor but was but in queue and then they just kept putting me in queue; after 55+ minutes I now called again to cancel everything that I have with them but they once again put me in queue; I have now successfully cancelled everything; I got them to read my reciept with me, after som investigation its clear that this most likely goes against the FTC-act and ROSCA ; which requires clear and conspicuous disclosure of material terms before a consumer is billed online, as well as express informed consent. The product I bought came with a receipt where it states all details as one would expect and then it ends saying " best regards superantispyware team" ; after that there is a fine print where it explains that there will be further billing, This is a fraudulent way of doing bussiness. When speaking to one of the agents about this she saw nothing wrong with this; I am now on way contacting FTC , BBB , and State Attorney General ; STAY AWAY FROM THIS COMPANY IT STINKS OF FRAUD!

They prey on senior citizens who have no idea what they are signing up for. And all they do is try to sell another service. When you ask for a refund, they put you hold to go to an "escalation team". The service has never been used yet, they have an open ticket but no service. And they just try to sell something else or hang up on the senior. It's been about 30 days since she signed up for it, hasn't used it & no we're fighting for a refund.

I have been waiting for 8 hours for a callback from a real technician. Its midnight so I quit waiting. Not the 2-4 hours they promise. This might have been an off night, but how they handled this situation was terrible. I have contacted them three times and told they would be in touch shortly. I was put in the so-called expedited line for a tech and have been on hold for 1.5 hours. They tell you you can get quicker service from chat. Not true, you get someone on chat that just takes your information, apologizes, and tries to sell you their products. They offer no technical support as advertised. I think they vet out bad reviews on their site. They must help some people, but don't seem to make it easy.

They used to be good. They have a lot of nerve calling themselves US Tech Support because it's obvious when you speak to representatives they are not based in the US. Their representatives were not super capable and I usually wound up solving whatever tech issue on my own. I signed up for their Clean ID identity theft protection service. WHILE signed up for it, my ID was stolen. Their system was supposed to monitor credit card applications made in my name. Someone submitted a credit card application with my identity information. Their so called identity protection did not even register that the application had been made. When I called and spoke to multiple representatives no one had an explanation for why their system did not catch it. I was promised multiple times that a supervisor would call me back. Never did.