US Bath StoreReviews of usbathstore.com

I ended up needing to make a return and customer service was great to work with and made my return very easy and seamless.

Order was processed quickly so was delivered in timely manner quality was what I expected put together easy works fine very happy so far.

Never once got any confirmation of my order except when I took a screenshot when I paid online. Description was different from title, when asked to clarifty, customer support never followed up, I reached out and they said title was correct but when asked to send spec sheet to confirm, never did. Not once did I get any shipping updates, reached out at the two week mark, did get a respose, which was to wait. After three weeks and until now, I have messaged, called and left voicemails, emailed, over 10 messages sent from me and not one respose. At this point I assumed I got scammed, and the product was never coming. Fast foward to yesterday. I get a random call from, what I assume was the shipment company, saying they could only deliver between 8am-11am and required a signature. When I asked the description of the item, they were not sure, but did say the word "bath". At this point, having taken so long with out getting any response at all from US bath, I wanted nothing to do with them or their product (that was most likley the wrong item/not correct desctription), so I told the shipping company to send it back. I have yet to get any response from US bath, and have not recieved any refund at all.

I selected and purchased a vanity on their online store. I received an email immediately stating it would be shipped within ten days. Seven days after receiving no shipping information, I contacted customer service and was told the vanity will not be available for 60-90 days. Their customer service and ability to communicate updates is terrible. This severely hurt my ongoing bathroom renovation.

They delivered a fine product as promised. I’ll be pleased to do business with them again.

I haven't installed it yet but it looks like it will work for what I purchased it for.

first vanity arrived damaged second vanity took forever to get and no updates from you

Great company! I ordered medicine cabinets which unfortunately did not fit. They were beautiful! Shipping them back was extremely easy!!!